Quick Skills: Handling Conflict 1st Edition
Career Solutions Training Group
ISBN-13: 9780538698337 | ISBN-10: 0538698330
© 2001 | Published |  96  Pages

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This book enhances the reader's opportunity for career success by targeting fundamental skills. Handling Conflict will provide foundations for effectively dealing with criticism and aggression in the workplace. Covering topics such as avoiding conflict, channeling anger and giving/receiving criticism, this is the perfect tool for the experienced professional, those re-entering the workforce and those beginning their careers.

  • 1. Use and Abuse of Conflict
    2. Receiving Advice and Criticism
    3. Giving Advice and Criticism
    4. Aggressiveness vs. Assertiveness
    5. Handling Anger
    6. Preventing Conflict
    7. Managing Conflict
    8. Being a Peacemaker

    • Career scenarios provide relevant learning
    • Short texts sharpen essential skills
    For more information about these supplements, or to obtain them, contact your Learning Consultant

    • Facilitator Guide, Quick Skills: Handling Conflict
      ISBN-10: 0538698357 | ISBN-13:9780538698351
      List Price = 59.95
      The Facilitator Guide provides complete instructor support and additional training and assessment resources.

    • Career Solutions Training Group (CSTG) is a company of experienced forward-looking educators, trainers, and business professionals with a focus on sharpening workplace readiness skills for the 21st Century. CSTG provides consulting services to educational institutions and government agencies and their business partners. They also produce unique and highly effective publications for a wide range of education and training situations.