Welcome to Hospitality: An Introduction, International Edition 3rd Edition
Kaye (Kye-Sung) Chon, Ph.D. | Thomas A. Maier, Ph.D.
ISBN-13: 9781439057377 | ISBN-10: 1439057370
© 2010 | Published |  560  Pages

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Welcome to Hospitality: An Introduction, International Edition provides a detailed description of the many facets of the Hospitality and Tourism sector, including Tour and Travel, Hotels, Restaurants, Culinary, Casino Operations, Cruises, and the Recreation and Leisure industries. Personal profiles of industry leaders highlight the wide range of career opportunities available in the field. The authors discuss the Hospitality and Tourism industry's evolution toward increased internationalization and integration. Industry Insight vignettes offer a behind-the-scenes view of real-life job tasks and career success stories. Each chapter features practical case study scenarios, including business and social attitude comparatives, advertising and marketing messaging, financial modeling, and competitive analysis formulation. New To This Edition: Expanded coverage of industry career opportunities, a comprehensive new chapter on the Gaming Industry, and expanded coverage of Events Management.

  • 1. Welcome to the Hospitality Industry.
    2. Travel and Tourism: Partners with Hospitality.
    3. Global Issues and Hospitality.
    4. Dynamics of the Lodging Industry.
    5. Hotel Development.
    6. Hotel Management and Operations.
    7. Contemporary Foodservice Concepts.
    8. Culinary Arts and Foodservice Operations.
    9. Beverage Management.
    10. Strictly Business.
    11. Leisure Activities and Hospitality.
    12. Focus on the Future.
    13. Building for Success.

    • Practical Industry based case scenarios and knowledge testing assignments to better simulate the student interest and motivation.
    • Graduate Glimpse's into the many relevant experiences directly from those graduates who have succeeded in the Hospitality Industry.
    • Variety of color photographs and illustrative artwork depicting the various facets of the Hospitality Industry.
    • Detailed information regarding the economic trends affecting the future direction of the Hospitality Industry on an International perspective.
    • Online resources, case studies, practice tips, forms, documents, checklists, diagrams, tables provide valuable learning and practice resources.
    For more information about these supplements, or to obtain them, contact your Learning Consultant

    • Instructor's Manual for Chon's Welcome to Hospitality: An Introduction, 3rd
      ISBN-10: 1428321497 | ISBN-13:9781428321496
      List Price = 18.95
      Instructor's Resource for Chon's Welcome to Hospitality: An Introduction, 3rd
      ISBN-10: 1428321500 | ISBN-13:9781428321502
      List Price = 0.00

    • Kaye (Kye-Sung) Chon, Ph.D., is a former Professor and Director of the Tourism Industry Institute at Conrad N. Hilton College at the University of Houston in Houston, Texas. Currently, Dr. Chon is the Chair Professor and Director of Hotel and Tourism Management at the Hong Kong Polytechnic University. He has published over two hundred articles on hospitality industry issues. Dr. Chon is the executive editor of the Journal of Hospitality and Tourism Research as well as editor-in-chief of the Journal of Travel and Tourism Marketing and the Asia Pacific Journal of Tourism Research. In 1993, Dr. Chon received the prestigious John Wiley & Sons Award from the Council on Hotel, Restaurant and Institutional Education for his lifetime achievement in scholarship and research.

      Thomas A. Maier, Ph.D, is an International Professor of Service Leadership and Innovation at the Rochester Institute of Technology in Dubai. He is also the president of TAM – Global Services Inc. He has acquired a wide range of hospitality, development, and practical business experience over the past twenty-five years working for the Starwood and Red Lion Hotel brands. Most recently, he served as vice president of hotel operations for the Red Lion Hotel Corporation from 2001 until 2008, having held various management positions within that corporation since 1992. Dr. Maier was recently named the recipient of the RIT-2008 Paul Kazmierski Memorial Award from the School of Hospitality and Service Management for his achievements in and commitment to the field of human resource development.