Procedures & Theory for Administrative Professionals 7th Edition
Karin Stulz | Kellie A. Shumack, Ph.D. | Patsy Fulton-Calkins
ISBN-13: 9781111575861 | ISBN-10: 111157586X
© 2013 | Published |  480  Pages
Previous Editions: 9780538730525

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Hardback
US $186.95
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PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION prepares students seeking entry-level assistant positions or who are transitioning to a job with greater responsibility. Instruction and activities target new technology and build communication and human relation skills. Emphasis on critical thinking, creative problem solving, and professional development prepare students for challenges they will face in today's global market place.

The seventh edition has been reorganized to offer more thorough coverage of key topics ranging from new technologies, the changing workplace, leadership, and personal finance. This text is packed with professional pointers, technology, and practical activities that prepare students for success in today's global workplace.



  • Part I: THE DYNAMIC WORKPLACE.
    1. The Workplace - Constantly Changing.
    2. Your Professional Image.
    3. Workplace Teams.
    Part II: WORKFORCE BEHAVIORS.
    4. Self-Management.
    5. Ethical Theories and Behaviors.
    6. Leadership.
    7. Customer Service.
    Part III: COMMUNICATION ESSENTIALS.
    8. Written Communication.
    9. Verbal Communication and Presentations.
    10. Global Communication - Technology and Etiquette.
    Part IV: RECORDS AND FINANCIAL MANAGEMENT.
    11. Records Management.
    12. Managing Electronic Records.
    13. Personal Finance and Investment Strategies.
    Part V: PROFESSIONAL RESPONSIBILITIES AND GROWTH.
    14. Event Planning.
    15. Travel Arrangements.
    16. Workplace Mail and Copying.
    17. Job Search and Advancement.

    • Concepts in each chapter are reinforced with meaningful end-of-chapter activities and interactive Web activities.
    • PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION features practical, real-world learning activities tied directly to critical thinking, team-building, communication, and technology skills.
    • 21st CENTURY SKILLS feature builds critical thinking, problem solving, and collaboration skills that are vital to successful interactions on the job. These skills are applied in activities in leadership, project management, brainstorming, and more.
    • COMPLETELY REORGANIZED TABLE OF CONTENTS. This overhaul provides a stronger logical flow and reduces overlap of topics.
    • RECORDS MANAGEMENT topics are now organized in two chapters, giving greater coverage of concepts.
    • EMPHASIS ON RELEVANT TOPICS. Issues affecting administrative professionals such as self-management, networking, changing workplace roles and responsibilities, job outlook and opportunities, and setting and achieving goals.
    • GLOBAL COMMUNICATION CHAPTER EMPHASIZES TECHNOLOGY. Changes in processes and technology impact professionals at work today.
    • COVERAGE OF CURRENT TECHNOLOGY. This edition includes up-to-date coverage of contemporary technology such as wikis, blogs, online surveys, voicethreads and how professionals use these tools in today's office. Tech Talk features, end-of-chapter activities and Web exercises teach and apply these technologies.
    • END-OF-CHAPTER ACTIVITIES. A wide variety of practical activities emphasize communication, workplace skills and building relationships.
    • CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook.
  • "This chapter was filled with great information that is needed for our future workers. I feel that the activities at the end of the chapter are more than enough for students to gain practical and motivating experience."

For more information about these supplements, or to obtain them, contact your Learning Consultant

  • Instructor's Resource CD-ROM for Stulz's Procedures & Theory for Administrative Professionals, 7th
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  • Karin Stulz has extensive experience in the administrative professional field. Her career at Northern Michigan University began with a variety of full-time administrative professional positions. Karin is now the Assistant Professor-Office Information Systems at Northern Michigan University.

    Kellie A. Shumack is an associate professor of instructional technology and a department head in the College of Education at Auburn Montgomery. She has worked as an administrative assistant and has taught at the secondary, community college, and university levels. Kellie has designed numerous college courses in both the online and face-to-face environments. She has authored multiple peer-reviewed journal articles, two textbooks, and several book chapters, and she has presented at over 40 professional conferences. Kellie was awarded the 2012 Auburn Montgomery College of Education Excellence in Teaching Award, received the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award, and maintains a certificate to teach online courses at the postsecondary level.

    Dr. Patsy J. Fulton-Calkins’ experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels.
    In addition to her teaching experience, she has worked as an administrator in the following positions:
    • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan
    • President of Brookhaven College, Dallas, Texas
    • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas
    • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas
    Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level.
    Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who’s Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.