A+ Guide to IT Technical Support (Hardware and Software) 9th Edition
Jean Andrews
A+ Guide to Managing & Maintaining Your PC 8th Edition
Jean Andrews
ISBN-13: 9781133135081 | ISBN-10: 1133135080
© 2014 | Published |  1344  Pages
Previous Editions: 9781435497788

Binding Format:

Hardback
US $139.95
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This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-801 and 220-802 certification exams. The new Eighth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers students an ideal way to prepare for success as a professional PC repair technician.



  • 1. First Look at Computer Parts and Tools.
    2. Working Inside a Computer.
    3. Introducing Windows Operating Systems.
    4. All About Motherboards.
    5. Supporting Processors and Upgrading Memory.
    6. Supporting Hard Drives.
    7. Installing Windows.
    8. Supporting I/O and Storage Devices.
    9. Satisfying Customer Needs.
    10. Maintaining Windows.
    11. Optimizing Windows.
    12. Troubleshooting Windows and Applications.
    13. Troubleshooting Hardware Problems.
    14. Troubleshooting Windows Startup Problems.
    15. Connecting to and Setting up a Network.
    16. Networking Types, Devices, and Cabling.
    17. Windows Resources on a Network.
    18. Security Strategies.
    19. Supporting Notebooks.
    20. Mobile Devices and Client-Side Virtualization.
    21. Supporting Printers.
    Appendix A: History of Operating Systems.
    Appendix B: Windows Vista.
    Appendix C: Windows XP.
    Appendix D: Creating a Standard Image.
    Appendix E: Keystroke Shortcuts in Windows.
    Appendix F: CompTIA A+ Acronyms.

    • A unique A+ Table of Contents allows students to quickly identify topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
    • An extensive collection of supplemental resources enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.
    • Special icons and features throughout the text make it easy to identify content covered on the CompTIA A+ 220-801 and 220-802 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.
    • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
    • Hardware and software coverage aligned to CompTIA A+ certification exam.
    • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams, helping students to prepare for success on the 220-801 and 220-802 exams.
    • Covers essential topics and techniques related to both PC hardware and software, including hardware component identification and installation, networking devices, cables and connectors, laptop hardware and features, printer types and components, operational procedures (including maintenance), customer service, operating systems, mobile devices, security, and troubleshooting.
    • Chapters have been reordered and reorganized to better reflect the needs and knowledge of today's students. Within each chapter, topics are organized to support progressive, hands-on learning; practical projects are integrated throughout; and material not relevant to current exam standards has been removed or minimized.
    • Photos, screen shots, and illustrations have been updated throughout the text to reflect current operating systems and interfaces, making it easier for students to connect chapter material to the software and hardware they will encounter in their professional careers.
    • Features coverage of new topics for the 220-801 exam, such as CPU sockets, CPU virtualization support, wireless device connections, custom configured systems, key protocols, SOHO routers, cellular network and WiMAX connections, network topologies, print servers and imaging processes, and security practices to prevent prohibited content or activity.
    • Includes topics new for the 220-802 exam, such as Microsoft® Windows® 7, installing an OS, PXE, remote network installations, local security policy, component services, tablet PC settings, cellular network connections, network card properties, client-side virtualization, mobile operating systems, network connectivity, configuring email, mobile security, synchronizing data, and troubleshooting theory and applications.
For more information about these supplements, or to obtain them, contact your Learning Consultant

  • Lab Manual for Andrews' A+ Guide to Managing & Maintaining Your PC, 8th
    ISBN-10: 1133135102 | ISBN-13:9781133135104
    List Price = 120.95
    The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.
    Instructor's Resource CD-ROM for Andrews' A+ Guide to Managing & Maintaining Your PC, 8th
    ISBN-10: 1133135110 | ISBN-13:9781133135111
    List Price = 202.95
    The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.
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    ISBN-10: 1133135145 | ISBN-13:9781133135142
    List Price = 117.95
    The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.
    Lab Manual for Andrews' A+ Guide to Software, 6th
    ISBN-10: 1133135153 | ISBN-13:9781133135159
    List Price = 117.95
    The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.
    dtiMetrics Printed Access Card: A+ Guide to Managing & Maintaining Your PC
    ISBN-10: 113313517X | ISBN-13:9781133135173
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    ExamConnection for A+ Guide to Hardware Printed Access Card
    ISBN-10: 1133135188 | ISBN-13:9781133135180
    List Price = 36.00
    This online testing system automatically grades students, keeps class and student records, and tests against both the text and A+ certification exam requirements. Controlled and managed by the classroom instructor, ditMetrics is hosted and maintained by dtiPublishing, a third-party provider and quality Cengage partner.
    PAC ExamConnection for A+ Guide to Software
    ISBN-10: 1133135196 | ISBN-13:9781133135197
    List Price = 36.00
    This online testing system automatically grades students, keeps class and student records, and tests against both the text and A+ certification exam requirements. Controlled and managed by the classroom instructor, ditMetrics is hosted and maintained by dtiPublishing, a third-party provider and quality Cengage partner.
    Web-Based Labs: A+ Guide to Hardware
    ISBN-10: 1133135218 | ISBN-13:9781133135210
    List Price = 110.00
    Provide students with a lab environment over the Internet with these step-by-step labs. Based on the text’s Hands-On projects, they allow students to log on using a standard Web browser and acquire real-life experience with various operating systems, including Windows 7.
    Web-Based Labs for A+: Software Labs Printed Access Card
    ISBN-10: 1133135226 | ISBN-13:9781133135227
    List Price = 110.00
    Provide students with a lab environment over the Internet with these step-by-step labs. Based on the text's Hands-On projects, they allow students to log on using a standard Web browser and acquire real-life experience with various operating systems, including Windows 7.
    Instructor's Resource CD-ROM for Andrews' A+ Guide to Software, 6th
    ISBN-10: 1133135285 | ISBN-13:9781133135289
    List Price = 202.95
    The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.
    Instructor's Resource CD-ROM for Andrews' A+ Guide to Hardware, 6th
    ISBN-10: 1133135293 | ISBN-13:9781133135296
    List Price = 20.95
    The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.
    CourseMate, 2 terms (12 months) Instant Access for Andrews' A+ Guide to Hardware
    ISBN-10: 1133135498 | ISBN-13:9781133135494
    List Price = 126.00
    Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.
    CourseMate 2 terms (12 Months) Instant Access for Andrews' A+ Guide to Software
    ISBN-10: 1133135528 | ISBN-13:9781133135524
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    Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.
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    ISBN-10: 1133728197 | ISBN-13:9781133728191
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    With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection is also available on DVD.
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    ISBN-10: 1133728227 | ISBN-13:9781133728221
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    With powerful online exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available on DVD and as an institutional version with full learning management capabilities.
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    ISBN-10: 1305662989 | ISBN-13:9781305662988
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    A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, Eighth Edition provides a comprehensive introduction to managing and maintaining computer hardware and software, closely integrating CompTIA's A+ Exam objectives to prepare students to take the 220-801 and 220-802 certification exams and succeed as professional PC repair technicians.


  • Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.