Professional Business Skills 3rd Edition
Lee Perlitz
ISBN-13: 9780170355452 | ISBN-10: 0170355454
© 2016 | Published |  456  Pages
Previous Editions: 9781442527515

Binding Format:

Paperback/Softcover Book/Jrnal
US $65.5
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Upskill your business tech savvy students with the new and improved Professional Business Skills text.

Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world.

This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following qualifications:
• BSB30115 Certificate III in Business
• BSB30415 Certificate III in Business Administration

Along with many new features to engage students, the text will also feature a running case study throughout.

A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action.



  • Part 1: Safe and sustainable workplace
    1. Contribute to the health and safety of self and others
    2. Apply knowledge of WHS legislation in the workplace
    3. Participate in environmentally sustainable work practices

    Part 2: Dealing with customers
    4. Communicate in the workplace
    5. Work effectively with diversity
    6. Deliver and monitor a service to customers
    7. Process customer complaints
    8. Recommend products and services

    Part 3: Dealing with staff and colleagues
    9. Promote innovation in a team environment
    10. Work effectively with others
    11. Organise personal work priorities and development

    Part 4: Administration
    12. Organise schedules
    13. Organise workplace information
    14. Maintain business resources
    15. Use business technology

    Part 5: Business documentation
    16. Develop keyboarding speed and accuracy
    17. Produce business documents
    18. Produce spreadsheets
    19. Create electronic presentations

    Part 6: Business Finance
    20. Maintain financial records

    • Summaries provide a quick checklist of key topics covered in each chapter for review
    • Review questions for each chapter enable students to reflect upon what they have learnt
    • Learning Outcomes give students a quick overview of the key topics to be covered
    • Case Studies and activities to provide real life examples of how theory is applied into practice
    • New Validation of Assessment documents for instructors
    • NEW! Coverage of popular BSBITU competencies, including unit BSBITU307 Develop keyboarding speed and accuracy
    • NEW! Assessment, cases and activities throughout the text for greater understanding
    • NEW! Content covering handling Customer Complaints
    • More assessment, cases and tasks throughout the text for greater understanding
    • Deeper mapping of content against competencies, elements and performance criteria
    • New instructor support package, including test banks, customisable PowerPoints and validation of assessments documents, plus benchmark checklist for assessment tools and answers
For more information about these supplements, or to obtain them, contact your Learning Consultant

  • Lee Perlitz has over 35 years experience in the sales, marketing and training fields. Her background is corporate, having worked in the national senior management team of British Airways. During her years with BA she developed and implemented joint national business plans and marketing strategies between British Airways and companies such as American Express and Thomas Cook, and was appointed to a global committee designed to grow the relationship between the companies. Since then Lee has worked in senior sales positions with the Telstra Corporation and the ANA Hotel Group.

    17 years ago Lee began in corporate and vocational training and has worked as a trainer and RTO manager, founding the Coomera Training College – the RTO arm of Coomera Anglican College. Lee now owns and operates an RTO Consultancy and offers assistance and compliance services to RTO’s Australia-wide.

    Lee also writes for McGraw Hill Publishing, and has written 10 educational text books covering Business, Tourism, Retail and TAE studies.