A+ Guide to Managing & Maintaining Your PC 8th Edition
Jean Andrews
NEW!
A+ Guide to IT Technical Support (Hardware and Software) 9th Edition
Jean Andrews
ISBN-13: 9781305266438 | ISBN-10: 1305266439
© 2017 | Published |  1119  Pages
Previous Editions: 2014

Binding Format:

Hardback
US $198.95
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This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, Ninth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.



  • 1. First Look at Computer Parts and Tools.
    2. Working Inside Desktop Computers and Laptops.
    3. All About Motherboards.
    4. Supporting Processors and Upgrading Memory.
    5. Supporting the Power System and Troubleshooting Computers.
    6. Supporting Hard Drives and Other Storage Devices.
    7. Survey of Windows Features and Support Tools.
    8. Installing Windows.
    9. Supporting I/O Devices.
    10. Maintaining Windows.
    11. Optimizing Windows.
    12. Troubleshooting Windows and Supporting Users.
    13. Troubleshooting Windows Startup.
    14. Connecting to and Setting up a Network.
    15. Supporting Network Hardware.
    16. Supporting Mobile Operating Systems.
    17. Windows Resources on a Network.
    18. Security Strategies.
    19. Supporting Printers and Customizing a System.
    20. Other Operating Systems and Virtualization.
    Appendix A: Safety Procedures and Environmental Concerns.
    Appendix B: Entry Points for Windows Startup Processes
    Appendix C: CompTIA A+ Acronyms.

    • A unique A+ Table of Contents allows students to quickly identify topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
    • Special icons and features throughout the text make it easy to identify content covered on the CompTIA A+ 220-901 and 220-902 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.
    • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
    • Hardware and software coverage aligned to CompTIA A+ certification exam.
    • An extensive collection of supplemental resources enhance teaching and learning. Highlights include Lab Manuals, CourseNotes, Online Labs and MindTap that includes online labs, certification test prep and interactive exercises and activities.
    • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams, helping students to prepare for success on the 220-901 and 220-902 exams.
    • Features new coverage of Windows 8/8.1. New coverage of Linux and Mac OS.
    • More extensive coverage of mobile devices and mobile operating systems (Android, iOS, and Windows). Integrated coverage of notebooks/laptops in every chapter.
    • Features more coverage of security, basic cloud computing, and virtualization.
    • Features coverage of new topics for the 220-901 exam, such as updated hardware including UEFI firmware, new processors, sockets, display devices, virtual printing, wearable technologies, phablets and mobile device accessories, and digital security enhancements.
    • Includes topics new for the 220-902 exam, such as Microsoft® Windows® 8/8.1, light coverage of Linux and Mac OS, Linux commands, troubleshooting Linux, Mac OS startup and errors, basic cloud concepts, mobile operating systems (Android, iOS, and Windows) mobile security, synchronizing data and troubleshooting theory and applications.
  • “I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is nice. Students learn with images and descriptions so I think this is done nicely.”

For more information about these supplements, or to obtain them, contact your Learning Consultant

  • Instructor’s Companion Web Site for Andrews’ A+ Guide to IT Technical Support, 9th Edition
    ISBN-10: 1305266579 | ISBN-13:9781305266575
    List Price = 151.95
    Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, instructor’s manual, videos, and more.
    IT Technical Support Troubleshooting Pocket Guide
    ISBN-10: 1305266536 | ISBN-13:9781305266537
    List Price = 47.95
    IT Technical Support Troubleshooting Pocket Guide
    Lab Manual for Andrews’ A+ Guide to IT Technical Support, 9th Edition
    ISBN-10: 1305266544 | ISBN-13:9781305266544
    List Price = 120.95
    Lab Manual
    LabConnection, 2 terms (12 months) Instant Access for A+ Guide to IT Technical Support, 9th Edition
    ISBN-10: 1305267478 | ISBN-13:9781305267473
    List Price = 70.00
    : LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.
    Supporting Windows 10
    ISBN-10: 1305268857 | ISBN-13:9781305268852
    List Price = 39.95
    SUPPORTING WINDOWS 10 is an essential resource for current and aspiring PC repair technicians who need to know up-to-date information on how to support the latest Windows operating systems. This Microsoft® Windows® 10 supplement is designed to use in conjunction with A+ IT Tech Support, 9th Edition and A+ Guide to Hardware, 9th Edition. Wide-ranging and highly practical, the text provides thorough coverage of the differences between different Windows operating systems; how to install and maintain Windows 10; and tools for troubleshooting network connections. The text also examines security tools and techniques relevant to Windows 10 and explains how to troubleshoot startup errors and slowdowns. Labs for each chapter focus on support tools and techniques for Windows 10 that differ from previous Windows operating systems.
    LabConnection Standard Enterprise Solution for Andrews’ A+ Guide to IT Technical Support, 9th Edition
    ISBN-10: 1305268865 | ISBN-13:9781305268869
    List Price = 59.00
    LabConnection Standard Enterprise Solution
    A+ (Exam# 220-901) CourseNotes
    ISBN-10: 1305269241 | ISBN-13:9781305269248
    List Price = 9.95
    A+ (Exam# 220-901) CourseNotes
    A+ (Exam# 220-902) CourseNotes
    ISBN-10: 130526925X | ISBN-13:9781305269255
    List Price = 9.95
    A+ (Exam# 220-902) CourseNotes
    Cengage Learning Testing, powered by Cognero®, Instant Access for Andrews’ A+ Guide to IT Technical Support, 9th Edition
    ISBN-10: 1305270983 | ISBN-13:9781305270985
    List Price = 59.00
    Cengage Learning Testing, powered by Cognero, Instant Access
    IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access
    ISBN-10: 1305410351 | ISBN-13:9781305410350
    List Price = 155.00
    IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access
    MindTap® PC Repair, 1 term (6 months) Instant Access for Andrews' A+ Guide for IT Technical Support
    ISBN-10: 1305944550 | ISBN-13:9781305944558
    List Price = 100.00
    MindTap Computing for A+ Guide to IT Technical Support (Hardware and Software)
    LMS Integrated for MindTap® PC Repair, 1 term (6 months) Instant Access for Andrew's A+ Guide for IT Technical Support
    ISBN-10: 1305944577 | ISBN-13:9781305944572
    List Price = 100.00
    LMS Integrated for MindTap® PC Repair, 1 term (6 months) Instant Access
    LMS Integrated for MindTap® PC Repair, 2 terms (12 months) Instant Access for Andrew's A+ Guide for IT Technical Support
    ISBN-10: 1337113166 | ISBN-13:9781337113168
    List Price = 150.00
    LMS Integrated for MindTap® PC Repair, 2 term (12 months) Instant Access
    MindTap® PC Repair, 2 terms (12 months) Instant Access for Andrews' A+ Guide to IT Technical Support
    ISBN-10: 133711314X | ISBN-13:9781337113144
    List Price = 150.00
    MindTap PC Repair for A+ Guide to IT Technical Support (Hardware and Software)


  • Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.