Business Ethics: Ethical Decision Making & Cases 11th Edition
O. C. Ferrell | John Fraedrich | Linda Ferrell
ISBN-13: 9781305500846 | ISBN-10: 1305500849
© 2017 | Published |  544  Pages
Previous Editions: 9781285423715

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Packed with cases, exercises, simulations, and practice tests, the market-leading BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, 11th Edition, thoroughly covers the complex environment in which managers confront ethical decision-making. Using a proven managerial framework, the authors address the overall concepts, processes, and best practices associated with successful business ethics programs - - helping your students see how ethics can be integrated into key strategic business decisions. This edition has been completely revised to include coverage of new legislation affecting business ethics, the most up-to-date examples, the best practices of high-profile organizations, and 20 new or updated original cases. Available with MindTap® online teaching and learning tools for the first time, BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, 11th Edition, gives your students an abundance of opportunities to master text material through hands-on application.



  • Part I: AN OVERVIEW OF BUSINESS ETHICS.
    1. The Importance of Business Ethics.
    2. Stakeholder Relationships, Social Responsibility, and Corporate Governance.
    Part II: ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS.
    3. Emerging Business Ethics Issues.
    4. The Institutionalization of Business Ethics.
    Part III: THE DECISION-MAKING PROCESS.
    5. Ethical Decision Making and Ethical Leadership.
    6. Individual Factors: Moral Philosophies and Values.
    7. Organizational Factors: The Role of Ethical Culture and Relationships.
    Part IV: IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY.
    8. Developing an Effective Ethics Program.
    9. Managing and Controlling Ethics Programs.
    10. Ethical Leadership.
    11. Business Ethics in a Global Economy.
    12. Sustainability: Ethical and Social Responsibility Dimensions
    Part V: CASES.
    1. Monsanto Attempts to Balance Stakeholder Interests.
    2. Starbucks' Mission: Social Responsibility and Brand Strength.
    3. Walmart Manages Ethical and Compliance Challenges.
    4. Managing Risks in the Oil Industry.
    5. New Belgium Brewing: Ethical and Environmental Responsibility.
    6. National Collegiate Athletic Association: Football Compliance.
    7. Google: The Quest to Balance Privacy with Profits.
    8. Zappos: Delivering Happiness to Stakeholders.
    9. Enron: Questionable Accounting Leads to Collapse.
    10. Home Depot Implements Stakeholder Orientation.
    11. Frauds of the Century.
    12. Insider Trading at the Galleon Group.
    13. Whole Foods Strives to Be an Ethical Corporate Citizen.
    14. Apple Inc.'s Ethical Successes and Challenges.
    15. PepsiCo's Journey Toward an Ethical and Socially Responsible Culture.
    16. Recreational Equipment Incorporated (REI): A Responsible Retail Cooperative.
    17. Better Business Bureau: Protecting Consumers and Dealing with Organizational Ethics Challenges.
    18. Managing the Risks of Bribery in Global Business.
    19. Mattel Responds to Ethical Challenges.
    20. Best Buy Fights Against Electronic Waste.

    • Role-play cases in the Instructor's Resource Manual provide excellent culminating experiences for your students to integrate concepts covered in the text. Cases are also effective as ongoing exercises to provide your students with extensive opportunities for interacting and making ethical decisions.
    • This market-leading text emphasizes decision-making, leadership, and strategy as it illustrates how to develop, implement, and audit an effective ethics program in a global environment.
    • Ensuring your students get the most from the course, the text's rich pedagogical program includes Chapter Objectives, a Chapter Outline, a detailed Chapter Summary, and Check Your E.Q. (Ethics Quotient) exercises that help students identify key concepts, initiate discussion, enhance problem-solving skills, and provide an opportunity for self-assessment.
    • The text is packed with real-world, hands-on applicationsplacing your students in the role of decision maker. An "Ethical Dilemma" at the opening of each chapter highlights a realistic situation and provides guided discussion questions on how the dilemma could be resolved. Chapter-ending "Resolving Ethical Business Challenges" are mini-cases that give your students an opportunity to put what they have learned into action as they use their critical-thinking skills to address realistic ethical issues.
    • Ethics Self-Assessments act as a guide for how in tune students are to ethical issues.
    • An "Ethical Dilemma" at the opening of each chapter highlights a realistic situation and provides guided discussion questions on how the dilemma could be resolved. Chapter-ending "Resolving Ethical Business Challenges" are mini-cases that give your students an opportunity to put what they have learned into action as they use their critical-thinking skills to address realistic ethical issues.
    • New simulation presents 40 business vignettes and 120 questions tied directly to the 11th edition chapters.
    • Updated Check Your E.Q. (Ethics Quotient) exercises will help your students identify key concepts, initiate discussion, enhance problem-solving skills, and provide an opportunity for self-assessment.
    • All 20 of the original cases in this edition are either new or have been substantially updated by the authors, as well as additional cases in the MindTap®, where faculty can modify the case selection to meet their specific course objectives.
    • MindTap® is a personalized classroom management experience that promotes better outcomes with relevant assignments that guide students to analyze, apply, and improve thinking while you measure skills and outcomes with ease.
For more information about these supplements, or to obtain them, contact your Learning Consultant

  • Instructor's Companion Website for Ferrell/Fraedrich/Ferrell's Business Ethics: Ethical Decision Making & Cases
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  • Dr. O.C. Ferrell is the James T. Pursell, Sr. Eminent Scholar in Ethics and Director of the Center for Ethical Organizational Cultures at Auburn University. He has been on the faculty at Belmont University, the University of New Mexico, University of Wyoming, Colorado State University, University of Memphis, Texas A&M University, University of Michigan, Illinois State University, and Southern Illinois University. Dr. Ferrell holds a Ph.D. from Louisiana State University in Marketing, an M.B.A. in Marketing as well as a B.A. in Sociology from Florida State University. Dr. Ferrell is President-Elect of the Academy of Marketing Science. He also serves as a board member of the NASBA Center for the Public Trust and as an advisory board member of Savant Learning. He serves on the Academic Advisory Committee for the Direct Selling Education Foundation. He received the AMS Cutco/Vector Distinguished Educator Award for contributions to the marketing discipline. Dr. Ferrell is co-author of several leading textbooks including BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, MARKETING, MARKETING STRATEGY, BUSINESS AND SOCIETY, MANAGEMENT and INTRODUCTION TO BUSINESS. He has published in the Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Journal of Business Ethics, Journal of Public Policy & Marketing, AMS Review, Journal of Business Research, as well as others. He writes weekly business ethics summaries and reviews for the Wall Street Journal with a subscriber list of more than 6000. Dr. Ferrell has also served as an expert witness in high profile ethics, legal and marketing cases.

    John Fraedrich, Ph.D. received his degrees from Brigham Young and Texas A&M University and is the Jannetides Professor of Business Ethics at Southern Illinois University. He has written more than 50 books, articles, and proceedings, mostly related to the application of ethics and values, and has represented academia at the ambassador level in Washington D.C. He is considered one of the top global ethics researchers. Dr. Fraedrich has the distinction of being one of 50 marketing ethics professors selected to participate in the International Consortium on Ethics and Social Responsibility. On a global level, he has helped affect business ethics dialogue as the only ethics professor invited by a former U.S. Secretary of State to participate in an executive seminar on globalization and its implications and challenges for societies, corporate responsibility, and public policy. This seminar included ambassadors and economic ministers from Argentina, Australia, Bosnia/Herzegovina, Germany, the Republic of Georgia, Lesotho, Mexico, Peru, and Poland, as well as Fortune 100 firms such as Raytheon, Lockheed-Martin, and Sumitomo Corporation. Dr. Fraedrich has also taught for the Department of the Army at the General Officer level concerning "The Consequences of Power." His class included 13 Brigadier Generals as well as five-star generals. He is also author of an integrated application-oriented ethics software for academics and Fortune 500 corporations.

    Linda Ferrell, Ph.D., is professor and Chair of the Marketing Department at Auburn University. She was Distinguished Professor of Leadership and Business Ethics at Belmont University. Prior to serving at Belmont University she was a professor of marketing and Creative Enterprise Scholar with the University of New Mexico’s Anderson School of Management. She co-managed two-$1.25 million grants for business ethics education through the Daniels Fund Ethics Initiative at the University of New Mexico. She earned a Ph.D. from the University of Memphis and an M.B.A. and B.S. in Fashion Merchandising from Illinois State University. She has published in Journal of the Academy of Marketing Science, AMS Review, Journal of Business Ethics, Journal of Public Policy & Marketing, Journal of Business Research, as well as others. She has co- authored numerous books including BUSINESS AND SOCIETY, MANAGEMENT, and INTRODUCTION TO BUSINESS. Professionally, Dr. Ferrell served as an advertising account executive with McDonalds' and Pizza Hut's advertising agencies in Houston, Indianapolis and Philadelphia. She was recently honored as the Innovative Marketer of the Year by the Marketing Management Association. Dr. Ferrell is on the Board of Directors of Mannatech in Dallas, a NASDAQ-listed health and wellness company. She serves on the Board of the NASBA, Center for the Public Trust. She serves on the Executive Committee, Board, and Academic Advisory Committee of the Direct Selling Education Foundation. She is on the Cutco/Vector College Advisory Board. She is immediate Past President of the Academy of Marketing Science and Past President of the Marketing Management Association. Dr. Ferrell also serves as an expert witness in ethics and legal disputes.