NEW!
A+ Guide to Software 9th Edition
Jean Andrews
ISBN-13: 9781305266506 | ISBN-10: 1305266501
© 2017 | Published |  816  Pages
Previous Editions: 9781133135135

Binding Format:

Hardback
US $148.95
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This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to Software, Ninth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-902 certification exam. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician.



  • 1.Survey of Windows Features and Support Tools.
    2. Installing Windows.
    3. Maintaining Windows.
    4. Optimizing Windows.
    5. Supporting Customers and Troubleshooting Windows.
    6. Troubleshooting Windows Startup.
    7. Connecting to and Setting up a Network.
    8. Supporting Mobile Operating Systems.
    9. Windows Resources on a Network.
    10. Security Strategies.
    11. Virtualization, Linux, and Mac OS X.
    Appendix A: Safety Procedures and Environmental Concerns.
    Appendix B: Entry Points for Windows Startup Processes
    Appendix C: CompTIA A+ Acronyms.

    • An extensive collection of supplemental resources to help enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.
    • Special icons and features throughout the text make it easy to identify software content covered on the CompTIA A+ 220-902 certification exam allowing students to focus their efforts effectively when reviewing for the exams.
    • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
    • A unique A+ Table of Contents allows students to quickly identify hardware topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
    • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams help students prepare for success on the 220-902 exam.
    • Increased coverage of security provides basic knowledge of information security as it becomes a growing concern for IT professionals.
    • More extensive coverage of mobile devices allow learners to know how to support and secure mobile devices.
    • More coverage of security, basic cloud computing, and virtualization topics are featured, including security virtual machines, VPNs and VYOD, SaaS, IaaS, Paas, resource pooling, and rapid elasticity.
    • New coverage of Linux and Mac OS provides basic knowledge of Linux commands and Mac OS features for all IT support people.
    • Includes topics new for the 220-902 exam, such as Microsoft® Windows® 8/8.1, light coverage of Linux and Mac OS, Linux commands, troubleshooting Linux, Mac OS startup and errors, basic cloud concepts, mobile operating systems (Android, iOS, and Windows) mobile security, synchronizing data and troubleshooting theory and applications.
  • “I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is nice. Students learn with images and descriptions so I think this is done nicely.”

For more information about these supplements, or to obtain them, contact your Learning Consultant

  • Instructor's Companion Web Site for Andrews' A+ Guide to Software, 7th
    ISBN-10: 1305266625 | ISBN-13:9781305266629
    List Price = 151.95
    Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, instructor’s manual, videos, and more.
    IT Technical Support Troubleshooting Pocket Guide
    ISBN-10: 1305266536 | ISBN-13:9781305266537
    List Price = 47.95
    IT Technical Support Troubleshooting Pocket Guide
    Lab Manual for Andrews' A+ Guide to Software, 9th
    ISBN-10: 1305266560 | ISBN-13:9781305266568
    List Price = 117.95
    Lab Manual for Andrews' A+ Guide to Software, 9th
    LabConnection, 2 terms (12 months) Instant Access for Andrews' A+ Guide to Software
    ISBN-10: 1305267532 | ISBN-13:9781305267534
    List Price = 70.00
    LabConnection, 2 terms (12 months) Instant Access
    Supporting Windows 10
    ISBN-10: 1305268857 | ISBN-13:9781305268852
    List Price = 39.95
    SUPPORTING WINDOWS 10 is an essential resource for current and aspiring PC repair technicians who need to know up-to-date information on how to support the latest Windows operating systems. This Microsoft® Windows® 10 supplement is designed to use in conjunction with A+ IT Tech Support, 9th Edition and A+ Guide to Hardware, 9th Edition. Wide-ranging and highly practical, the text provides thorough coverage of the differences between different Windows operating systems; how to install and maintain Windows 10; and tools for troubleshooting network connections. The text also examines security tools and techniques relevant to Windows 10 and explains how to troubleshoot startup errors and slowdowns. Labs for each chapter focus on support tools and techniques for Windows 10 that differ from previous Windows operating systems.
    A+ (Exam# 220-901) CourseNotes
    ISBN-10: 1305269241 | ISBN-13:9781305269248
    List Price = 9.95
    A+ (Exam# 220-901) CourseNotes
    A+ (Exam# 220-902) CourseNotes
    ISBN-10: 130526925X | ISBN-13:9781305269255
    List Price = 9.95
    A+ (Exam# 220-902) CourseNotes
    Cengage Learning Testing, powered by Cognero®, Instant Access for Andrews' A+ Guide to Software
    ISBN-10: 1305271009 | ISBN-13:9781305271005
    List Price = 59.00
    Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.
    IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access
    ISBN-10: 1305410351 | ISBN-13:9781305410350
    List Price = 155.00
    IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access
    MindTap® PC Repair, 1 term (6 months) Instant Access for Andrews' A+ Guide to Software
    ISBN-10: 1305944658 | ISBN-13:9781305944657
    List Price = 100.00
    MindTap Computing for A+ Guide to Software
    LMS Integrated for MindTap® PC Repair, 1 term (6 months) Instant Access for Andrew's A+ Guide to Software
    ISBN-10: 1305944674 | ISBN-13:9781305944671
    List Price = 100.00
    LMS Integrated for MindTap® PC Repair, 1 term (6 months) Instant Access


  • Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.