Therapeutic Communication for Health Care Professionals 4th Edition
Carol D. Tamparo | Wilburta (Billie) Q. Lindh
ISBN-13: 9781305574618 | ISBN-10: 1305574613
© 2017 | Published |  288  Pages
Previous Editions: 9781418032647

Binding Format:

Paperback/Softcover Book/Jrnal
US $169.95
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Nuanced and practical, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition offers students a complete guide to patient interactions in many health care settings. Developed to help students communicate effectively, ease patient anxiety, increase compliance, and enhance health care interactions for all, chapters discuss both the good and bad responses caregivers can have to stressful situations, as well as techniques for improvement. Every chapter starts with a case study to engage students in the content from the first page, then reinforces communication strategies with more practice cases, boxed features, role-play exercises, and end-of-chapter questions. Whether they’re faced with end-of-life situations, substance-abuse, mental illness, or any number of stressful scenarios, students will develop an arsenal of soft skills for helping patients cope. THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition is the ideal reference for helping students learn to think critically on their feet, and react to patients with therapeutically appropriate responses.

  • 1. Therapeutic Communication.
    2. Multicultural Therapeutic Communication.
    3. Therapeutic Communication in Complementary Medicine.
    4. The Helping Interview.
    5. The Therapeutic Response Across the Life Span.
    6. The Therapeutic Response to Stressed, Anxious, and Fearful Clients.
    7. The Therapeutic Response to Angry, Aggressive, Abused, or Abusive Clients.
    8. The Therapeutic Response to Depressed and/or Suicidal Clients.
    9. The Therapeutic Response to Clients with Substance-Related and Addictive Disorders.
    10. The Therapeutic Response to Clients with Life-Altering Illness.
    11. The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death.
    Appendix A: Theories of Growth and Development.
    Appendix B: Defense Mechanisms.

    • Time-Saving Tools: Easy access to the Instructor Companion Website provides an Instructor’s Manual with additional case studies, lesson plans, and answers to chapter activities, as well as customizable PowerPoint® presentations and Cengage Learning Testing Powered by Cognero®.
    • Hands-On Practice: Case studies, examples, and highlighted techniques for effective communication prepare readers to work in a variety of settings with a diverse set of clients.
    • Early Engagement: A case study at the start of every chapter asks readers to consider some of the challenges health care professionals face, and offers insights and solutions to help manage them.
    • Bold Direction: Bolded key terms throughout the text help readers remember the concepts that matter while a thorough glossary defines them and serves as a go-to study reference.
    • Critical Pause: “Stop and Consider” questions and end-of-chapter activities offer readers opportunities to think about situations and problems, and then apply effective therapeutic communication strategies.
    • Greater Application: Extra case studies and “Stop and Consider” questions give students more exposure to medical professionals in common situations, helping them develop a mental tool kit filled with conversations, interviews, and outcomes to draw upon later.
    • Multicultural Focus: More attention to the multicultural aspects of communication in the chapters and case studies encourages readers to understand and accept values, beliefs, and customs unlike their own.
    • New Alternatives: The all-new chapter on Therapeutic Communication in Complementary Medicine explores emerging alternative therapies that harmonize with traditional medicine, as well as the potential for conflict and an approach for integrating the two perspectives.
    • End-of-Life Discussions: Content updates clarify student understanding of life-altering and life-threatening illnesses, death and dying, and the latest information on assisted-death legislation and hospice care.
    • Improved Design: The fourth edition adds colorful art and illustrations for realism, while updated icons highlight key topics in Self-Awareness, Culture, Legal, and Professionalism.
  • “It is well done and a perfect level for medical office students. It is extremely difficult to find a textbook that is not written specifically for health care providers and nurses, but the authors have done an excellent job creating a book useable by clinical as well as administrative office/hospital students. The book is readable and the case studies add interest to the chapters.”

For more information about these supplements, or to obtain them, contact your Learning Consultant

  • MindTap Basic Health Sciences, 2 terms (12 months) Instant Access for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals
    ISBN-10: 1305574648 | ISBN-13:9781305574649
    List Price = 60.00
    Goes beyond the traditional “lift and shift” model by creating a unique learning path of relevant readings, multimedia and activities that move students up the learning taxonomy from basic knowledge and comprehension to analysis and application. Students can apply what they’ve learned to realistic situations through analyzing case studies and responding to audio samples of client questions and concerns.
    LMS Integrated MindTap Basic Health Sciences, 2 terms (12 months) Instant Access for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals
    ISBN-10: 1305574680 | ISBN-13:9781305574687
    List Price = 60.00
    LMS Integrated for MindTap® Basic Health Sciences, 2 terms (12 months) Instant Access
    Instructor’s Companion Web Site for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals, 4th
    ISBN-10: 1305574702 | ISBN-13:9781305574700
    List Price = 92.95
    Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at You'll be able to access and download materials such as PowerPoint® presentations that coordinate with chapters in the text, an instructor’s manual, solutions, test banks, and other resources that help streamline course preparation and administration.
    Cengage Learning Testing, powered by Cognero® Instant Access for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals
    ISBN-10: 1305574753 | ISBN-13:9781305574755
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    Cengage Learning Testing, powered by Cognero® Instant Access

  • Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

    Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.