1.1 This Policy statement provides information on the obligations and policies of Cengage in respect of an individual’s Personal Data. Cengage undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations.
1.2 Cengage’s officers, management, and members of staff shall use reasonable endeavours to respect the confidentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed and/or used for, or on behalf of, Cengage. Cengage shall use reasonable endeavours to ensure that all collection and/or storage and/or disclosure and/or usage of Personal Data by Cengage shall be done in an appropriate manner and in accordance with the Act and this Policy.
1.3 By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to Cengage as well as to its respective representatives and/or agents ("Representatives") (collectively referred to herein as "Cengage", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to Cengage’s authorised service providers and relevant third parties in the manner set forth in this Privacy Statement.
1.4 This Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.
1.5 For the purposes of this Policy, in line with the provisions under the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” shall mean data, whether true or not, about an individual who can be identified — from that data; or from that data and other information which an organisation has or is likely to have access. Such Personal Data shall also refer to that which is already in the possession of Cengage or that which shall be collected by Cengage in future.
2.1 Where you legitimately request access to and/or correction of Personal Data relating to you, such Personal Data which is in the possession and control of Cengage, Cengage shall provide and/or correct that data within 30 days and in a manner in accordance with its standard procedures as stated hereinafter.
2.2 In accordance with the Act, Cengage has established a process for receiving and responding to any query or complaint that may arise with respect to the application of this Act. To ensure that Cengage receives your complaints and enquiries, please send the same via email to the Data Protection Officer (the “DPO”) of Cengage at the following email address: Asia.PDPA@cengage.com.
2.3 Please note that if your personal data has been provided to us by a third party (e.g.by a customer via a referral process), you should contact that individual or organization to make such queries, complaints, and access and correction requests to Cengage on your behalf.
2.4 Should you not wish Cengage to use your Personal Data for any of the purposes listed in Clauses 3.2 to 3.4, or not to receive promotional materials from Cengage, you may opt out by sending a clearly worded email to the DPO via the email address provided in Clause 2.2. Your request shall be processed within 30 days. Please note however that this may affect our ability to attend to your needs in the event where there is already an existing business relationship.
Types of Personal Data Collected:
3.1 As part of its day-to-day activity, Cengage may collect from you, through various means, including via our websites and mobile apps or online access of homework solutions/ebooks/databases/etc established, marketing events such as road shows, book fairs and any forms used by Cengage from time to time, some or all of the following Personal Data:
Purpose of Collection of Personal Data
3.2 The above Personal Data mentioned in Clause 3.1 is collected for the purposes of responding to your requests for information, providing you with products and services, providing you customer service, processing your order to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through voice calls; text messages; email; direct mail and facsimile messages; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; providing you with additional information that may be of interest to you, including marketing and educational materials from us and our partners; and informing you of new developments, services, promotions of Cengage and other third parties which we are associated with.
We will tailor the materials we provide you based on the information in your profile, such as your professional interests. Also, certain products (such as teachers’ guides) are only available to educational professionals, so you may not receive access to all of the services we offer if we cannot confirm your qualification.
Disclosure of Personal Data
3.3 In order to carry out the functions described above, Cengage may, from time to time, disclose your Personal Data between Cengage’s companies. Cengage may also share any contact information and professional information with our subsidiaries/associates/affiliates.
3.4 Without derogating from any of the above, Cengage may also disclose your Personal Data to the following third parties:
3.5 Cengage may disclose your Personal Data to the abovementioned parties also in the occurrence of any of the following events:
Optional Provision of Personal Data
3.6 In some instances, you may also be requested to provide certain Personal Data that may be used to further improve Cengage’s products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalised service, or provision of a product or dependent on your providing all requested data, failure to provide the requested data may prevent Cengage from providing the service to you. This type of data includes, but is not limited to:
3.7 Under certain circumstances, telephone calls made to any of Cengage’s companies to order and/or service hotlines and/or inquiry telephone numbers are recorded for the purposes of quality control, appraisal, as well as staff management and development. In such an event, by agreeing to this Policy, you hereby give your consent for the collection, use and disclosure of such Personal Data for the purposes of our records, following up with your enquiry and/or transaction, and for quality control and training purposes.
Your Personal Data may be processed by Cengage, its subsidiaries/associates/affiliates, agents and third parties providing services to Cengage, in jurisdictions outside of Singapore. In this event Cengage will comply with the terms of the Act.
Where possible, Cengage will validate data provided using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. In some instances, Cengage is able to validate the data provided against pre-existing data held by Cengage. In some cases, Cengage is required to see original documentation before we may use the Personal Data such as with Personal Identifiers and/or proof of address. To assist in ensuring the accuracy of your Personal Data in the possession of Cengage, please inform us of any updates of any parts of your Personal Data by sending a clearly worded email to the DPO at the email address provided at Section 2.2.
Cengage uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Data and will not knowingly allow access to this data to anyone outside Cengage, other than to you or as described in this Policy. However, Cengage cannot ensure or warrant the security of any information you transmit to Cengage and you do so entirely at your own risk. In particular, Cengage does not warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of, disclosed or modified by breach of any of Cengage’s physical, technical, or managerial safeguards.
7.1 In accordance with Clause 2.1 of this Policy, you have the right to:
a) check whether Cengage holds any Personal Data relating to you and, if so, obtain copies of such data; and
b) require Cengage to correct any Personal Data relating to you which is inaccurate for the purpose for which it is being used.
7.2 Cengage reserves the right to charge a reasonable administrative fee in order to meet your requests under Clause 7.1(a). Upon payment of the requisite fee under Clause 7.1(a) and/or receipt of your request under Clause 7.1(b), your request shall be processed within 30 days.
7.3 If you wish to verify the details you have submitted to Cengage or if you wish to check on the manner in which Cengage uses and processes your personal data, Cengage’s security procedures mean that Cengage may request proof of identity before we reveal information. This proof of identity will take the form of full details of name, online registration details and NRIC or Passport or Fin number. You must therefore keep this information safe as you will be responsible for any action which Cengage takes in response to a request from someone using your personal details. We would strongly recommend when you login to your online account in our websites that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
Cengage will delete, as reasonably possible, or otherwise anonymise any Personal Data in the event that the Personal Data is not required for any reasonable business or legal purposes of Cengage and where the Personal Data is deleted from Cengage’s electronic, manual, and other filing systems in accordance with Cengage’s internal procedures and/or other agreements.
To the extent that any of the communication means which you have provided Cengage with (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the “DNC”), by checking the relevant boxes on our online and/or physical form(s), or by any other means of indication, you hereby grant Cengage your clear and unambiguous consent to contact you using all or some of your communication means you have provided to Cengage including using via voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated above in Paragraph 3.2. This will ensure your continued enjoyment of Cengage’s services.
Cengage reserves the right to alter any of the clauses contained herein in compliance with local legislation and/or to meet its policy requirements, and for any other purpose deemed reasonably necessary by Cengage. You should look at these terms regularly. If you do not agree to the modified terms, you should inform us as soon as possible of the terms to which you do not consent. Pending such notice, if there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.
This Policy is governed by and shall be construed in accordance with the laws of Singapore. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.
12.1 This Policy only applies to the collection and use of Personal Data by Cengage. It does not cover third party sites to which we provide links, even if such sites are co-branded with our logo. Cengage does not share your Personal Data with third party websites. Cengage is not responsible for the privacy and conduct practices of these third party websites, so you should read their own privacy policies before disclosure of any Personal Data to these websites.
12.2 Cengage will not sell your personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites which you may have linked or been directed to Cengage’s website.
12.3 Cengage’s websites do not target and are not intended to attract children under the age of 18 years old without obtaining parental consent. Cengage does not knowingly solicit personal information from children under the age of 18 years old or send them requests for personal data without obtaining parental consent.