Communicating for Results: A Guide for Business and the Professions 10th Edition
Cheryl Hamilton
Communicating for Results: A Guide for Business and the Professions 11th Edition
Cheryl Hamilton
ISBN-13: 9781305280267 | ISBN-10: 1305280261
© 2018 | Published |  528  Pages
Previous Editions: 2014

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Streamlined and up to date with the latest research and developments from the field, bestselling COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition, introduces students to the basic concepts and techniques needed to successfully communicate in today's business world. Covering every aspect of the communication process -- from organizational approaches to culturally aware interpersonal communication obstacles and strategies for critical listening and improved use of social media -- Hamilton's text gives students a competitive edge in interviews, presentations, future leadership roles, and more. Online video clips of common professional scenarios help students apply chapter concepts to real-world practice, while Polishing Your Career Skills features provides diagnostic tools to help them sharpen their own skills. In addition, MindTap Communication provides an interactive learning solution that engages students and improves outcomes.

    Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.
    1. Communication and Ethics at Work: What You Should Know.
    2. Organizations in the Workplace: Which Ones Fit You Best?
    3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.
    Analyze this Real-Life Case: An Engineer's Experience with Communication and Listening.
    4. Effective Listening.
    5. Nonverbal Communication.
    6. Anxiety, Technology, and Other Communication Obstacles.
    Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to "Raise the Bar."
    7. Basic Information for All Types of Interviews.
    8. The Employment Interview.
    9. Small-Group Communication and Problem Solving.
    10. Participation and Leadership in Teams.
    Analyze This Real-Life Case: Harry Markopolos: Why Didn't Anyone Heed His Warnings About Madoff?
    11. Informative Presentations: Plan, Research, Organize, and Deliver.
    12. Verbal and Visual Supporting Materials.
    13. Persuasive Presentations: Individual or Team.
    14. Written Communication.

    • Taking a thorough, practical approach to business and professional topics, COMMUNICATING FOR RESULTS, 11th Edition, exposes students to the issues and situations they will encounter in today's workplace. Key topics include organizational communication, obstacles to effective organizational communication, conflict resolution, how technology affects communication, group and team communication, effective business presentations, and creating PowerPoint® presentations.
    • Extremely student friendly, the 11th edition includes numerous updated pedagogical features -- such as end-of-chapter group activities, unit-opening real-life case studies, "Polishing Your Career Skills" boxes, and "Awareness Check" boxes -- that enable students to put what they learn into practice.
    • By taking the PRPSA (Awareness Check in chapters 1 and 14) as a pre-test during week one and as a post-test at the close of the course students can see for themselves how much their confidence and communication skills have improved during the semester.
    • The text's balance of theory and practical information helps students understand how the concepts they study today are skills they will apply at work tomorrow.
    • Unit-opening case studies provide lively discussion questions for chapter content as well as help students apply key concepts through hands-on activities. A final critical-thinking activity for student groups concludes each chapter.
    • SIMPLIFIED, STREAMLINED, AND COMPLETELY UP TO DATE! The new 11th edition of COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS has been thoroughly revised and updated to reflect the latest developments, research, and practices from the field. Making the text more student friendly than ever, the authors simplified and condensed the content -- resulting in a more succinct textbook with fewer pages.
    • UPDATED! Chapter 6, "Anxiety, Technology, and Other Communication Obstacle, and chapter 14, Written Communication" include the most up-to-date technology and social media coverage available.
    • NEW! MindTap® Communication is now incorporated throughout the text -- enhancing your students’ employability skills and promote the relevance of communication across context. s Easy-to-use and easy-to-customize, MindTap elevates transferrable communication skills that go beyond the classroom, combining readings, multimedia, activities and assessments —into a singular Learning Path. Show your students that communication is more than words with contextualized activities and focused tools designed to reinforce key concepts and elevate skills for classroom and career success.
    • NEW! Now presented earlier, "Polishing Your Career Skills" features in every chapter enable readers to easily assess their personal communication skills that need improvement. These diagnostic tools are intriguing and practical enough that students will want to apply them whether they are assigned or not.
    • NEW and UPDATED! Real-world cases are now included in the introduction of each unit and bring concepts to life for all chapters in that unit. Having one case for multiple chapters enables faculty members to more fully develop the application for students and gives students more than a surface-level analysis of real-life case examples. Discussion questions are included for each chapter and a final critical thinking activity allows students to apply what they've learned.
    • UPDATED! The latest technology and social media coverage is integrated throughout. Chapter 6, "Anxiety, Technology, and Other Communication Obstacles," explores why technology is a communication obstacle as well as explains how to successfully use social media in the workplace to build relationships, social media profiles (on LinkedIn), and social media resumes that stand out in job searches. Chapter 14, "Written Communication," includes new tips and tools for creating successful Twitter messages in the workplace and writing and producing professional videos.
    • UPDATED! Chapter 8, "The Employment Interview," now offers expanded coverage of conventional, electronic, Web, and social media resumes -- including how and when to use them most effectively.
    • UPDATED! Expanded "Awareness Check" features include a pre-test and post-test PRPSA by James McCroskey in chapters 1 and 14.
    • NEW! Unit Activities at the end of every chapter help students put what they learn into practice.
    • COMPLETELY UP TO DATE! Every chapter has been thoroughly revised to reflect reviewer suggestions, the latest research, and current examples. All chapters include learning outcomes in language that can easily be adopted or integrated into course-level and unit-level objectives for both face-to-face and online courses.
    • UPDATED! Coverage in chapter 13, "Persuasive Presentations: Individual or Team," presents practical applications of the latest persuasive research findings.
  • "The way that the chapters are divided within the book make it easier for students to understand concepts throughout."

For more information about these supplements, or to obtain them, contact your Learning Consultant

  • MindTap Communication, 1 term (6 months) Instant Access for Hamilton's Communicating for Results: A Guide for Business and the Professions
    ISBN-10: 1305504429 | ISBN-13:9781305504424
    List Price = 50.00
    It's 1 a.m., there are 20 tabs open on your computer, you lost your flashcards for the test, and you're so tired you can't even read. It'd be nice if someone came up with a more efficient way of studying. Luckily, someone did. With a single login for MindTap Communication for Hamilton's COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition, you can connect with your instructor, organize coursework, and have access to a range of study tools, including e-book and apps all in one place! Manage your time and workload without the hassle of heavy books! The MindTap Reader keeps all your notes together, lets you print the material, and will even read text out loud. Need extra practice? Find pre-populated flashcards and the entire eBook in the MindTap Mobile App, as well as quizzes and important course alerts. Want to know where you stand? Use the Progress app to track your performance in relation to other students.
    LMS Integrated MindTap Communication, 1 term (6 months) Instant Access for Hamilton's Communicating for Results: A Guide for Business and the Professions
    ISBN-10: 130550447X | ISBN-13:9781305504479
    List Price = 50.00
    This access code will provide you with seamless access to your MindTap Communication resources from within your campus Learning Management System. You will be prompted to enter this access code the first time that you click on a link in your course that includes Cengage content.
    Cengage Learning Testing, powered by Cognero® Instant Access for Hamilton's Communicating for Results: A Guide for Business and the Professions
    ISBN-10: 1305504461 | ISBN-13:9781305504462
    List Price = 59.00
    Cengage Learning Testing, powered by Cognero® Instant Access
    Instructor's Web Site for Hamilton's Communicating for Results: A Guide for Business and the Professions, 11th
    ISBN-10: 1305635493 | ISBN-13:9781305635494
    List Price = 0.00
    Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at You'll be able to access and download materials such as PowerPoint presentations, images, instructor's manual, videos, and more.

  • Cheryl Hamilton, an author well known for her writing style and award-winning teaching, is professor emeritus at Tarrant County College-NE Campus in the Communication Arts Department where she served as department chair and communication professor and continues to teach each fall semester to stay close to students and try out new textbook material. Her numerous awards -- including the Chancellor's Award for Exemplary Teaching -- show her love of teaching. Although she specialized in business communication and public speaking, Dr. Hamilton taught more than 10 different communication courses. Throughout her career, she served as mentor to many beginning teachers; presented more than 40 papers at national conferences; conducted numerous seminars for large and small corporations; served on multiple educational committees; and authored two additional texts -- THE ESSENTIALS OF PUBLIC SPEAKING and COMMUNICATING FOR SUCCESS. An Illinois native, Dr. Hamilton received her bachelor's degree from Eastern Illinois University, her master's degree from Purdue University, and her doctoral degree from the University of North Texas.