Professional Business Skills,
3rd Edition

Lee Perlitz

ISBN-13: 9780170355452 | ISBN-10: 0170355454

Copyright 2016

| Published 2015

| 456 pages

List Price USD $75.50


Upskill your business tech savvy students with the new and improved Professional Business Skills text. Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world. This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following qualifications: • BSB30115 Certificate III in Business • BSB30415 Certificate III in Business Administration A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action.

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Meet the Authors

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Lee Perlitz has more than 35 years’ experience in the sales, marketing and training fields. Her background is corporate, having worked in the national senior management team of British Airways. During her years with BA, she developed and implemented joint national business plans and marketing strategies between BA and companies such as American Express and Thomas Cook, and was appointed to a global committee designed to grow the relationship between the companies. Since then Lee has worked in senior sales positions with the Telstra Corporation and the ANA Hotel Group. Lee entered corporate and vocational training in around 2000 and has worked as a trainer and an RTO manager, founding the Coomera Training College – the RTO arm of Coomera Anglican College. Lee now owns and operates an RTO consultancy and offers assistance and compliance services to RTOs Australia-wide. Lee has written more than 20 educational textbooks covering Business, Tourism, Retail and TAE studies.

  • More assessment, cases and tasks throughout the text for greater understanding
  • NEW! Content covering handling Customer Complaints
  • Perlitz MindTap creates a unique learning path by integrating course materials with interactive resources
  • New instructor support package, including test banks, customisable PowerPoints and validation of assessments documents, plus benchmark checklist for assessment tools and answers
  • Review questions for each chapter enable students to reflect upon what they have learnt
  • NEW! Coverage of popular BSBITU competencies, including unit BSBITU307 Develop keyboarding speed and accuracy
  • Case Studies and activities to provide real life examples of how theory is applied into practice
  • Learning Outcomes give students a quick overview of the key topics to be covered
  • Summaries provide a quick checklist of key topics covered in each chapter for review
  • New Validation of Assessment documents for instructors
  • NEW! Assessment, cases and activities throughout the text for greater understanding
  • Deeper mapping of content against competencies, elements and performance criteria
  • NEW! Repositioned to cover core and elective units of qualification from Certificate III; covering 2 qualifications

Table of Contents

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Part 1: A Safe And Sustainable Work Environment
1 Contribute To The Health And Safety Of Self And Others
2 Apply Knowledge Of Whs Legislation In The Workplace
3 Participate In Environmentally Sustainable Work Practices

Part 2: Dealing With Customers
4 Communicate In The Workplace 64
5 Work Effectively With Diversity 81
6 Deliver And Monitor A Service To Customers 97
7 Process Customer Complaints 113
8 Recommend Products And Services 126
Part 3: Dealing With Staff And Colleagues 143
9 Promote Innovation In A Team Environment 144
10 Work Effectively With Others 160
11 Organise Personal Work Priorities And Development 171
Part 4: Administration 189
12 Organise Schedules 190
13 Organise Workplace Information 207
14 Maintain Business Resources 232
15 Use Business Technology 251
Part 5: Business Documentation 269
16 Develop Keyboarding Speed And Accuracy 271
17 Producing Business Documents 284
18 Produce Spreadsheets 327
19 Create Electronic Presentations 358
Part 6: Business Finance 377
20 Maintain Financial Records

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Coursemate Express for Perlitz Professional Business Skills, 2-term Instant Access

Reinforce student learning with online study tools. New, print versions of this textbook come with bonus online study tools on the CourseMate Express platform. The interactive learning tools in CourseMate Express for Perlitz's Professional Business Skills include quizzes, flashcards, videos, and more, and Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course.

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Pricing Options

Professional Business Skills

  • ISBN-10: 0170355454
  • ISBN-13: 9780170355452

Price USD$ 75.50


*Purchase not available for this country