Business Administration,
2nd Edition

Kris Cole

ISBN-13: 9780170387033 | ISBN-10: 0170387038

Copyright 2018

| Published 2017

| 496 pages

List Price USD $80.75


Students tackling Diploma of Business and Diploma of Business Administration must develop the skills to foster a successful, productive workplace with sound administrative systems. Kris Cole's Business Administration 2e addresses the demands of the BSB training package, and covers units common to both qualifications as well as additional electives. The book begins with units covering Personal Skills and moves into management of others. Students can follow the development of one person's team in real world decision making, contextualising their learning. Instructors receive support in teaching from a clearly structured resource including a robust teacher package: testbank, additional cases, online research activities and editable PowerPoints to facilitate lesson planning.

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Meet the Authors

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Kris Cole is a management consultant, keynote speaker and is an authority on productivity, performance management, leadership and effective communication. Her qualifications include Bachelor of Science (Honours) in Industrial Psychology, a postgraduate Diploma in Manufacturing Technology, and a graduate Certificate in Adult Education. Kris has held management and human resources positions in the engineering, oil, food, and education industries, and established BAX Associates consulting company, providing management training programs to business, government organisations and not-for-profit organisations throughout Australia, New Zealand and South-East Asia.

  • *NEW* pedagogy reiterates learning for student learning - "here's how", "top tips"
  • *NEW* reorganised chapters so that information is delivered in manageable sections. The table of contents has section heading for each chapter so that instructors can see contents at a glance. There are now 22 chapters instead of 14, matching your teaching and qualification structure
  • *NEW* teaching is supported by online teacher support - editable PowerPoints, testbank, additional case studies and more
  • Contents are more clearly visible with a new long table of contents showing coverage at a glance
  • *NEW* content includes coverage of Project Management - an essential business skill
  • All new digital resources for instructors to assist with lesson planning and delivery
  • *NEW* easy to teach structure. Contents restructured so students begin with development of personal skills before moving on to developing team and operational skills
  • Text features a running case - each chapter opening with an opening scenario and the end of chapter referencing an action plan using learning from the chapter

Table of Contents

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Part 1 Personal Skills
1. Managing your work priorities
2. Establishing effective workplace relationships
3. Developing, maintaining and projecting professional competence
4. Communicating with influence
5. Communicating through written and spoken presentations
6. Leading and participating in meetings
Part 2 Team Skills
7. Building individual and team performance and productivity
8. Leading your team
9. Inspiring motivation
10. Planning your team's work
11. Building your team's skills with formal and informal feedback
12. Building your team's skills with training
13. Building better performance
Part 3 Operational Skills
14. Caring for your customers
15. Designing administration systems
16. Systematically solving problems and making decisions
17. Innovating and continuously improving
18. Developing plans that work
19. Introducing change
20. Identifying and managing risks
21. Managing projects
22. Organising meetings and conferences

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Business Administration Instructor Companion Website

Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource centre at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, and the instructor’s manual. New to this edition robust PowerPoint lecture outlines that have been designed for an active classroom with reading check questions and Think-Pair-Share questions as well as the traditional section by section outline.

Business Administration Student Companion Website


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Pricing Options

Business Administration

  • ISBN-10: 0170387038
  • ISBN-13: 9780170387033

Price USD$ 80.75


*Purchase not available for this country