Communications Toolkit,
4th Edition

Jane Grellier, Veronica Goerke

ISBN-13: 9780170401623 | ISBN-10: 0170401626

Copyright 2018

| Published 2018

| 376 pages

List Price USD $63.75


The Communications Toolkit is a valuable and practical resource guide to enable students to develop effective communication skills. The text helps students make a successful transition to tertiary studies, develop effective research skills for their discipline, approach academic writing with confidence, refine their writing skills, and enhance their face-to-face communication experience. This new edition includes more information than ever on active listening and dealing with conflict, while taking into account the changing nature of university studies as more and more students study and take courses online. New examples of online students’ communication work and new coverage of the communication challenges students face when going to university via an online channel will deal with this diversity. The new CourseMate Express website will offer students resources for learning and revision, making this the strongest communications textbook out in the market today.

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Meet the Authors

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Jane Grellier has coordinated the Communication Skills program in the Faculty of Media, Society and Culture since 2000. She began working life as a secondary English teacher, and then worked as a curriculum developer and educational writer in the fields of English and literacy. The Communication Skills program Jane coordinates is offered to 1600 students, mainly first-year students, in three Divisions of the university in order to develop the skills they will need for success at university – skills in information literacy, academic writing, oral presentations and teamwork. Her research interests include the teaching of writing and discipline-specific literacies.

Veronica Goerke works at Curtin University as Manager of Teaching Development, and is a lecturer in Curtin Teaching and Learning. Veronica helps to lead and support the enhancement of course and teaching quality across the university.

  • NEW interdisciplinary examples from health, other sciences and arts disciplines
  • New CourseMate Express website for student revision and learning
  • Increased coverage of active listening and dealing with conflict to help better prepare students
  • NEW coverage of the communications challenges students face when going to university via an online channel, including examples of online students’ communications work
  • Support your students with the transition to studying online and the challenges they may face,beginning from Chapter 1, Making the transition, right through to online teamwork and presentations by the end of the book
  • Learn how to identify the most common mistakes and errors students make and how to address or improve on them through the How to spot and fix tables
  • Test student understanding as you go via the Activity boxes which include questions to help learners review, integrate, and comprehend information. Answers to selected activities can be found online in the CourseMate Express website
  • Prepare your students with important contemporary communication skills such as active listening, conflict resolution and effective meeting skills in chapter 13, Interpersonal skills, and chapter 15, Teamwork

Table of Contents

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Part 1 – Transition to tertiary studies
1. Making the transition
2. Developing effective study skills

Part 2 – Research skills
3. Identifying appropriate resources
4. Evaluating your resources
5. Referencing

Part 3 – Academic writing
6. Approaches to writing
7. Reflective writing
8. Report writing
9. Academic essay writing
10. Other tertiary genres

Part 4 – Refining your writing
11. Two principles of good academic writing
12. Grammar, punctuation and spelling

Part 5 – Face-to-face communication
13. Interpersonal skills
14. Intercultural communication
15. Teamwork
16. Oral presentations
17. Where to from here?

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Communications Toolkit Instructor Companion Website

Your #1 resource for your course. This tailored collection of teaching tools includes downloadable PowerPoint lecture slides, Instructor’s Manual, and Test Bank with customisable questions for quizzes and exams. The Instructor’s Manual is packed with content that helps you set up and administer your class. Log in or request an account to access instructor resources at cengage.com.au/instructors for Australia or cengage.co.nz/instructors for New Zealand.

CourseMate Express for Grellier's Communications Toolkit, 2-term Instant Access

Reinforce student learning with online study tools. New, print versions of this textbook come with bonus online study tools on the CourseMate Express platform. The interactive learning tools in CourseMate Express for Grellier's Communications Toolkit include revision quizzes, activities, student communication examples, writing checklists and more.

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Pricing Options

Communications Toolkit

  • ISBN-10: 0170401626
  • ISBN-13: 9780170401623

Price USD$ 63.75


*Purchase not available for this country