Preface.Part I: DESIGNING CUSTOMER-ORIENTED MARKETING STRATEGIES.1. Marketing: The Art and Science of Satisfying Customers.2. Strategic Planning in Contemporary Marketing.3. The Marketing Environment, Ethics, and Social Responsibility.4. E-Business: Managing the Customer Experience.5. Social Media: Living in the Connected World.Part II: UNDERSTANDING BUYERS AND MARKETS.6. Consumer Behavior.7. Business Markets and Buying Behavior.8. Global Marketing.Part III: TARGET MARKET SELECTION.9. Market Segmentation, Targeting, and Positioning.10. Marketing Research.Part IV: PRODUCT DECISIONS.11. Product and Branding Concepts.12. Developing and Managing Products.Part V: PRICING DECISIONS.13. Pricing Concepts.14. Pricing Strategies.Part VI: DISTRIBUTION DECISIONS.15. Distribution Channels and Supply Chain Management.16. Retailing and Direct Marketing.Part VII: PROMOTIONAL DECISIONS.18. Integrated Marketing Communications, Advertising, and Public Relations.19. Personal Selling and Sales Promotion. Appendix A: Developing an Effective Marketing Plan.Appendix B: Financial Analysis in Marketing.Online Appendix: Your Career in Marketing.Glossary.Name & Company Index. Subject Index.Learning PathGetting Started: At the beginning of the full learning path is this quick video that provides guidance on how to navigate MindTap and its features. Spark Interest: Students learn how multi-faceted marketing is – that it’s not just common sense. By reading through scenarios and real-world examples, students learn more about the impact that marketing can have on other fields.Class Prep: Students can prepare for class by watching the animated video that provides a high-level overview of chapter concepts. Students complete immediately afterward to test their comprehension of the key concepts covered in the video. Students will gain better understanding of the concepts by reading the e-Book and attending lecture. e-Book: Explore chapter concepts, key terms, and real-world examples that tie directly to learning objectives and demonstrate chapter concepts in action. This format increases comprehension and retention of the core content. Learn it Today…Use it Tomorrow: After reading the e-Book, students complete a short, ungraded activity that reinforces specific learning from the chapter, further reinforcing comprehension and retention. Chapter Assignment: These pre-built homework assignments include a variety of different problem types assessing comprehensive understanding of the entire chapter. These are automatically graded and include rejoinder feedback for right and wrong answers.Study Tools: Students will find Adaptive Test Prep, lecture slides, and flashcards, which allows students to ease the high anxiety that is often experienced around preparation for and taking exams. You Make the Decision: Students are put in the shoes of a marketer in these interactive, media-rich activities. Following a scenario related to course content covered so far, students are presented with decision points as they progress through this interactive activity. Every decision a student makes impacts the outcome of the scenario, creating a unique marketing experience for each student. Appearing at the end of each part, these activities act as a summative opportunity, ultimately aiding students in connecting concepts from multiple lessons.Marketing Plan Assignments: These flexible, modular assignments at the part level allow you to assign a complete marketing plan in stages – or pick only specific sections to assign. Featuring fill-in-the-blank response and short answer fields for quick review of student-provided information and corresponding templates for students to complete and upload, these assignments present a flexible, course-integrated way to give students experience thinking through and building out a marketing plan.Group Projects and Role Play Activities: These activities at the part level, powered by YouSeeU, are designed to take the headaches out of managing group dynamics by automatically placing students into groups based on matching mutual availability. Students work in teams – as they would in marketing – to tackle assignments related to each major part covered in the course. Utilizing tools like scheduling and hosting virtual meetings, sharing documents and videos, and assigning milestones and tasks, these activities provide students with experience working in teams and utilizing real-world collaboration tools.“In the News”: At the end of the full learning path are chapter-specific, current articles written by marketing instructors that automatically feed/flow in to the learning path throughout the semester. These current events help students relate to concepts and see them applied in the real world while saving instructors time spent seeking out articles that apply to specific concepts.