Part 1 Basic Concepts of OM and Value Chains.Operations Management and Value Chains.Measuring Performance in Operations and Value Chains.Operations Strategy.Technology and Operations Management.Part 2 Designing Operations and Supply Chains.Goods and Service Design.Supply Chain Design.Process, Selection, Design, and Analysis.Facility and Work Design.Part 3 Managing Operations and Supply Chains.Forecasting and Demand Planning.Capacity Management.Managing Inventories in Supply Chains.Supply Chain Management and Logistics.Resource Management.Operations Scheduling and Sequencing.Quality Management.Quality Control and SPC.Project Management.Appendixes.Areas for the Cumulative Standard Normal Distribution.Factors for Control Charts.Random Digits.Supplementary Topics (MindTap Only).Work Measurement, Learning Curves, and Standards.Queuing Analysis.Modeling Using Linear Optimization.Simulation.Decision Analysis. MindTap Sample Learning Path.Readings w/ Embedded Quiz: Concise narrative focuses on readability and practical, relevant examples. Every key topic includes an embedded conceptual quiz within the eBook that will register in the grade book.Exploring Operations: These interactive visualizations offer fun, engaging learning tools that can be used inside or outside of class to help demonstrate often hard to understand or abstract concepts in operations. Accompanying quizzes offer short reinforcement that asks the student to interact with the learning tool, then answer a few conceptual questions to check their understanding.Homework: Exercises and problems from the readings are available as pre-built homework assignments, offering a mix of qualitative and quantitative problem solving questions. Many questions are algorithmic, providing an unlimited amount of practice or assignment variations throughout the semester. Every homework problem offers rich, detailed feedback as part of the solutions set so that students can see the correct steps for solving a problem.Excel Online Problems: Powered by Microsoft, these cutting-edge problem assignments provide students with real experience solving operations management problems using spreadsheets. Integrated directly within MindTap, students receive real-time feedback on their answers with contextual support directly from Office Online, system-generated Excel solution files, and video tutorials. Excel work is saved continuously in the cloud along with the assignment without cumbersome file downloads and uploads within MindTap – saving you considerable time manually reviewing and grading spreadsheets. Adaptive Test Prep: This adaptive tool located in the app dock within MindTap allows students to create practice exams to ‘self-test’ their knowledge and preparedness of the chapter material. The app allows them to focus in on areas where they may need more study time, offering links back to readings and the opportunity to take unlimited attempts to improve their score.