Crisis Intervention Strategies,
8th Edition

Richard K. James, Burl E. Gilliland

ISBN-13: 9781305271470 | ISBN-10: 1305271475

Copyright 2017

| Published 2016

| 752 pages

List Price USD $219.95


This authoritative, best-selling text presents the latest skills and techniques for handling crisis situations. The authors' task model clearly illustrates and elucidates the process of dealing with people in crisis, from defining the problem to obtaining commitment. Using this model, the authors build specific strategies for handling a myriad of different crisis situations, accompanied in many cases with the dialogue that a practitioner might use when working with the individual in crisis. This book puts you on the front lines with the crisis worker throughout the chapters, and then illuminates the techniques and strategies the worker used. New videos in MindTap (available with the text) correlate with the text and demonstrate crisis intervention techniques, ensuring that you not only understand the theoretical underpinnings of crisis intervention theories, but also know how to apply them in crisis situations.

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Meet the Authors

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Richard "Dick" James is a Crader Professor of Counseling at the University of Memphis. He is a licensed psychologist and licensed professional counselor. He also is a Nationally Certified School Counselor. He is currently coordinator of psychological assessment at the University of Memphis Center for Rehabilitation and teaches graduate classes in crisis intervention, theories of counseling, and school counseling at the University of Memphis. He trains police officers for crisis intervention with the mentally ill and consults on crisis intervention planning and techniques with schools, agencies, prisons and businesses.

Burl Gilliland was a twice Distinguished Professor Emeritus who taught in the Department of Counseling, Educational Psychology, and Research at the University of Memphis. He was instrumental in founding the Ph.D. Program in Counseling Psychology in Memphis and served as the program director for more than a dozen years. He was recipient of the Martin Luther King, Jr. Human Rights Award for his work in race relations and human relations. He was a licensed psychologist, licensed professional counselor, and licensed school counselor. He was also a retired Captain in the U. S. Naval Reserve, having seen service in World War II and combat duty in the Korean War. He served in extensive consultative capacities with a variety of agencies, police departments, and medical and educational institutions, including service for 18 years as school psychologist for the Milan, Tennessee School District. He was active in both APA and ACA.

  • The new MindTap® for Crisis Intervention Strategies, is an online learning platform offering customizable content, course analytics, an e-reader, and an applied learning experience -- all delivered within your current learning management system. With its rich array of media assets -- all tagged by learning objective and Bloom's Taxonomy level -- MindTap engages students, guides them toward mastery of basic concepts, and advances their critical thinking abilities.
  • The previous edition's chapters on substance abuse and crisis/hostage negotiation are updated and available online in MindTap®.
  • A new Chapter 15, "Legal and Ethical Issues in Crisis Intervention," serves as a helpful guide to working with typical knotty problems faced by crisis workers in different venues. The authors include four classic examples of environments and issues where crisis occurs (e.g., potential sexual abuse at a disaster shelter) and analyze the ethical, legal, moral, and political ramifications of each.
  • A new Chapter 11, "The Family in Crisis," discusses the topic in a systematic manner. This chapter, as well as Chapter 17, "Disaster Response," introduces the role of spirituality and religion in crises.
  • Mindfulness, a new and emerging treatment technique in crisis intervention, is introduced in Chapter 9, "Sexual Assault."
  • "Focus on the Crisis Worker" sections present techniques that can keep crisis workers from psychological, physical, ethical, and legal harm.
  • A unique triage assessment technique provides students with tools for assessing the severity of the client crisis.
  • Classroom exercises and learning activities, derived from real-life cases, enable students to practice their skills and "try on" the role of crisis interventionist in the safety of the classroom.
  • A task model gives students and practitioners a systematic way of dealing with people in crisis: Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment.
  • The scenarios in each chapter are designed to put the student in a seat beside the crisis workers as they handle clients. They also discuss why and what the workers are doing. Cases with transcripts of dialogue help illustrate the techniques described and let students "see" the conversations crisis workers might have in dealing with a client in crisis.
  • A multicultural emphasis highlights how crisis and culture interact, including how SAFETY social locations (stability, affect, friction, environment, temperament, and yearning) apply to the work of crisis intervention when dealing with people from diverse backgrounds.

Table of Contents

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1. Approaching Crisis Intervention.
2. Culturally Effective Helping.
3. The Intervention and Assessment Models.
4. Tools of the Trade.
5. Crisis Case Handling.
6. Telephone and Online Crisis Counseling.
7. Posttraumatic Stress Disorder.
8. Crisis of Lethality.
9. Sexual Assault.
10. Partner Violence.
11. The Family in Crisis.
12. Personal Loss: Bereavement and Grief.
13. Crisis in Schools.
14. Violent Behavior in Institutions.
15. Legal and Ethical Issues in Crisis Intervention.
16. Human Service Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue.
17. Disaster Response.
18. Chemical Dependency: The Crisis of Addiction (Online in MindTap).
19. Crisis/Hostage Negotiation (Online in MindTap).

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Cengage Testing, powered by Cognero® for James/Gilliland’s Crisis Intervention Strategies


Cengage Testing, powered by Cognero® for James/Gilliland’s Crisis Intervention Strategies, Instant Access

Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to: import, edit, and manipulate content from the text's test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

Online PowerPoint® for James/Gilliland’s Crisis Intervention Strategies, 8th

These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.

Online Instructor's Manual for James/Gilliland’s Crisis Intervention Strategies, 8th

Online Instructor's Manual

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Pricing Options

Crisis Intervention Strategies

  • ISBN-10: 1305271475
  • ISBN-13: 9781305271470

Price USD$ 219.95

eBook: Crisis Intervention Strategies 12Months

  • ISBN-10: 8000007754
  • ISBN-13: 9788000007755

Price USD$ 125.49

MindTap: Crisis Intervention Strategies 12Months

  • ISBN-10: 1337018953
  • ISBN-13: 9781337018951

Price USD$ 91.00


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