The Road to Hospitality,
4th Edition

Vivienne O'Shannessy, Dean Minett

ISBN-13: 9780170364348 | ISBN-10: 0170364348

Copyright 2017

| Published 2016

| 416 pages

List Price USD $70.00


Winner – 2017 Australian Publishers Association EPAA Student Resource, TAFE & Vocational Education The judges said: “Comprehensive coverage of content of core and most popular units with engaging visuals and content that reflects current hospitality design. Relevant and new employability skills and critical thinking connect students to real-life challenges.” Prepare students to master their skills and knowledge needed to succeed within the hospitality industry with the new edition of The Road to Hospitality: Skills for the New Professional, 4e. Thoroughly revised, The Road to Hospitality: Skills for the New Professional, 4e has been repositioned to cover core and elective units of competency at both Certificate II and III levels. Covering best practices, new techniques and legislations, this new edition uses real world industry examples and follows a clear and logical structure, which builds and strengthens the knowledge and skills of each student. Employability skills are emphasised holistically throughout the full-colour text. The Road to Hospitality: Skills for the New Professional, 4e supports learning and delivery in: • SIT20316 Certificate II in Hospitality • SIT30616 Certificate III in Hospitality Hospitality: Infinite possibilities. Endless opportunities.

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Meet the Authors

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Vivienne O’Shannessy has worked in and consulted to the tourism and hospitality industries for more than 30 years, most recently as owner and manager of a restaurant in Melbourne's vibrant Fitzroy. She has extensive training and assessment, learning and development, instructional design, and curriculum and resource-development experience. She currently works in policy and project development with a leading Australian assessment-only Registered Training Organisation. She holds a Master of Business Administrations, Diploma of Hospitality and a Graduate Diploma in Arts (Creative Writing).

Since taking on his first general management role at the age of 22, Dean Minett has worked in, managed or consulted to hotels, motels, resorts, restaurants and casinos across all states of Australia. Dean Minett is the principal of his own management consultancy, specialising in tourism and hospitality and, prior to this, was Country General Manager/Director, Australia for The Ascott Limited, the world's largest owner/operator of serviced residences. Dean has been actively involved in many aspects of the industry via board or committee membership including the Catering Institute of Australia, The Hospitality Management Guild, Australian Institute of Hospitality Management, Australian Hotel Association, Hotel Motel and Accommodation Associate and Victoria University. He was involved with the Victorian Tourism Awards from 2001 to 2005 in the capacity of both judge and Chairman of the Mentor Panel and was recognised as a 'Legend of Tourism' by Tourism Training Australia in 2004. Dean completed his Master of Business (Hospitality and Tourism) in 2007, researching Ethics and Leadership in Hospitality, and is a graduate of the Australian Institute of Company Directors.

  • New summative assessment worksheets to reinforce learning
  • Full colour makes it easier to use, perfect for visual learners
  • New testbank for quizzes and revision testing
  • Comprehensively revised and updated to cover industry standards, benchmarks and trends
  • New student companion website for additional learning tools, including flashcards, weblinks, crosswords and 12 month free access to Search Me! Hospitality – a fast and convenient digital database that is updated daily and provides students with 24-hour access to full-text articles from hundreds of scholarly and popular journals, e-books, and newspapers, including The Australian and The New York Times.
  • Repositioned to cover core and elective units of competency from SIT20316 Certificate II in Hospitality and SIT30616 Certificate III in Hospitality qualifications
  • Robust Instructor package including simple chapter to competency mapping documents, solutions manual, customisable PowerPoints, weblinks, artwork and more to make teaching easier
  • New practical exercises, cases and activities throughout each chapter to keep students engaged
  • Employability skills referenced in each chapter
  • End of Chapter summary brings important concepts together and is perfect as a study tool for students
  • Chapter Projects, Integrated Case Studies, Search Me! Hospitality activities and Industry Links provide students with a plethora of further information, reinforces what they have learned and helps with study
  • Learning outcomes at the beginning of each chapter outline what students will learn and what outcomes are required after completion
  • Self-Testing Questions provide students with a chance to test their knowledge after each section
  • Key Term boxes focus on important terms used in the text
  • Keep in Mind boxes feature throughout each chapter to remind the student of key topics and aspects of the industry
  • Critical Thinker sections throughout puts theoretical concepts into practice for greater comprehension of the topic

Table of Contents

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1 Source and use information on the hospitality industry
2 Interact with customers
3 Provide service to customers
4 Show social and cultural sensitivity
5 Participate in safe work practices
6 Use hygienic practices for hospitality services
7 Use hygienic practices for food safety
8 Work effectively with others
9 Work effectively in hospitality services
10 Coach others in job skills

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Instructor Companion Website for O'Shannessy The Road to Hospitality

Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource centre at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, and the instructor’s manual. New to this edition robust PowerPoint lecture outlines that have been designed for an active classroom with reading check questions and Think-Pair-Share questions as well as the traditional section by section outline.

Student Companion Website for O'Shannessey The Road to Hospitality


Search Me! Hospitality, 2-term Instant Access

Keep your teaching current with the latest research perfectly matched to your textbook. New, print versions of this textbook come with access to Search Me! With content updated daily from peer-reviewed journals, newspapers and eBooks, Search Me! is an online research library customised to your subject, that puts the information your students need at their fingertips.

Search Me! hospitality

Search me! includes FREE 6 or 12 month subscription to Search me! Hospitality. Fast and convenient, this resource is updated daily and provides you with 24-hour access to full-text articles from hundreds of scholarly and popular journals, e-books, and newspapers, including The Australian and The New York Times. Now it’s easy to explore current issues relevant to your studies.

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Pricing Options

The Road to Hospitality

  • ISBN-10: 0170364348
  • ISBN-13: 9780170364348

Price USD$ 70.00

eBook: The Road to Hospitality 6Months

  • ISBN-10: 0170386864
  • ISBN-13: 9780170386869

Price USD$ 42.00


*Purchase not available for this country