Winner – 2017 Australian Publishers Association EPAA Student Resource, TAFE & Vocational Education The judges said: “Comprehensive coverage of content of core and most popular units with engaging visuals and content that reflects current hospitality design. Relevant and new employability skills and critical thinking connect students to real-life challenges.” Prepare students to master their skills and knowledge needed to succeed within the hospitality industry with the new edition of The Road to Hospitality: Skills for the New Professional, 4e. Thoroughly revised, The Road to Hospitality: Skills for the New Professional, 4e has been repositioned to cover core and elective units of competency at both Certificate II and III levels. Covering best practices, new techniques and legislations, this new edition uses real world industry examples and follows a clear and logical structure, which builds and strengthens the knowledge and skills of each student. Employability skills are emphasised holistically throughout the full-colour text. The Road to Hospitality: Skills for the New Professional, 4e supports learning and delivery in: • SIT20316 Certificate II in Hospitality • SIT30616 Certificate III in Hospitality Hospitality: Infinite possibilities. Endless opportunities.
1 Source and use information on the hospitality industry
2 Interact with customers
3 Provide service to customers
4 Show social and cultural sensitivity
5 Participate in safe work practices
6 Use hygienic practices for hospitality services
7 Use hygienic practices for food safety
8 Work effectively with others
9 Work effectively in hospitality services
10 Coach others in job skills
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Vivienne O'Shannessy
Vivienne O’Shannessy has worked in and consulted to the tourism and hospitality industries for more than 30 years, most recently as owner and manager of a restaurant in Melbourne's vibrant Fitzroy. She has extensive training and assessment, learning and development, instructional design, and curriculum and resource-development experience. She currently works in policy and project development with a leading Australian assessment-only Registered Training Organisation. She holds a Master of Business Administrations, Diploma of Hospitality and a Graduate Diploma in Arts (Creative Writing).
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Dean Minett
Since taking on his first general management role at the age of 22, Dean Minett has worked in, managed or consulted to hotels, motels, resorts, restaurants and casinos across all states of Australia. Dean Minett is the principal of his own management consultancy, specialising in tourism and hospitality and, prior to this, was Country General Manager/Director, Australia for The Ascott Limited, the world's largest owner/operator of serviced residences. Dean has been actively involved in many aspects of the industry via board or committee membership including the Catering Institute of Australia, The Hospitality Management Guild, Australian Institute of Hospitality Management, Australian Hotel Association, Hotel Motel and Accommodation Associate and Victoria University. He was involved with the Victorian Tourism Awards from 2001 to 2005 in the capacity of both judge and Chairman of the Mentor Panel and was recognised as a 'Legend of Tourism' by Tourism Training Australia in 2004. Dean completed his Master of Business (Hospitality and Tourism) in 2007, researching Ethics and Leadership in Hospitality, and is a graduate of the Australian Institute of Company Directors.
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Repositioned to cover core and elective units of competency from SIT20316 Certificate II in Hospitality and SIT30616 Certificate III in Hospitality qualifications
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Comprehensively revised and updated to cover industry standards, benchmarks and trends
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New summative assessment worksheets to reinforce learning
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New testbank for quizzes and revision testing
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New practical exercises, cases and activities throughout each chapter to keep students engaged
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Full colour makes it easier to use, perfect for visual learners
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Robust Instructor package including simple chapter to competency mapping documents, solutions manual, customisable PowerPoints, weblinks, artwork and more to make teaching easier
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New student companion website for additional learning tools, including flashcards, weblinks, crosswords and 12 month free access to Search Me! Hospitality – a fast and convenient digital database that is updated daily and provides students with 24-hour access to full-text articles from hundreds of scholarly and popular journals, e-books, and newspapers, including The Australian and The New York Times.
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Learning outcomes at the beginning of each chapter outline what students will learn and what outcomes are required after completion
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Keep in Mind boxes feature throughout each chapter to remind the student of key topics and aspects of the industry
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Key Term boxes focus on important terms used in the text
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Critical Thinker sections throughout puts theoretical concepts into practice for greater comprehension of the topic
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Self-Testing Questions provide students with a chance to test their knowledge after each section
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Employability skills referenced in each chapter
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End of Chapter summary brings important concepts together and is perfect as a study tool for students
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Chapter Projects, Integrated Case Studies, Search Me! Hospitality activities and Industry Links provide students with a plethora of further information, reinforces what they have learned and helps with study
Artwork from O'Shannessey The Road to Hospitality
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Assessment Worksheets for O'Shannessy The Road to Hospitality (PDF) (for Instructors)
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Instructor Companion Website for O'Shannessy The Road to Hospitality
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Instructor Solutions Manual for O'Shannessy The Road to Hospitality
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PowerPoint Slides for O'Shannessy The Road to Hospitality
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Search Me! hospitality
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Search Me! Hospitality, 2-term Instant Access
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Student Companion Website for O'Shannessey The Road to Hospitality
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Test Bank for O'Shannessy The Road to Hospitality
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The Road to Hospitality Printed Access Card for 12 Months
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Cengage eBook: The Road to Hospitality 6 Months
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