Beverage Services Skills,
1st Edition

Lee Perlitz

ISBN-13: 9780170376242 | ISBN-10: 0170376249

Copyright 2017

| Published 2017

| 240 pages

List Price USD $70.00


Beverage Services Skills provides the required volume of learning and a fully rounded skill set for people looking to qualify for the hospitality industry. The unit-based approach helps instructors to deliver courses and administer assessments seamlessly. The practical spiral-bound format with tear-out worksheets allows students to learn in classroom and hospitality settings and submit assignments easily. Assessments are independently validated to ensure the tasks meet the four criteria of the Principles of Assessments. Created in Australia for these five units of competency: - SITXFSA001 Use hygienic practices for food safety - SITHFAB002 Provide responsible service of alcohol - SITHFAB003 Operate a bar - SITHFAB001 Clean and tidy bar areas - SITHFAB005 Prepare and serve espresso coffee Institutions that offer Skill Sets and short courses can create a modular text from any of the five units, such as Responsible Service of Alcohol.

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Meet the Authors

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Lee Perlitz has more than 35 years’ experience in the sales, marketing and training fields. Her background is corporate, having worked in the national senior management team of British Airways. During her years with BA, she developed and implemented joint national business plans and marketing strategies between BA and companies such as American Express and Thomas Cook, and was appointed to a global committee designed to grow the relationship between the companies. Since then Lee has worked in senior sales positions with the Telstra Corporation and the ANA Hotel Group. Lee entered corporate and vocational training in around 2000 and has worked as a trainer and an RTO manager, founding the Coomera Training College – the RTO arm of Coomera Anglican College. Lee now owns and operates an RTO consultancy and offers assistance and compliance services to RTOs Australia-wide. Lee has written more than 20 educational textbooks covering Business, Tourism, Retail and TAE studies.

  • Test Bank questions are editable and tagged with the corresponding elements and performance criteria to make assessment design easier for trainers
  • Resources available to help you plan, design and deliver effectively: Facilitator guides to provide teaching and marking guidance to assessor
  • PowerPoint slides use the collection of artwork from the text - available for trainers who prescribe the textbook, can be customised to suit your teaching
  • Written to the endorsed components of the relevant SIT Units of Competency to help trainers plan and deliver training effectively without missing any critical components

Table of Contents

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1.1 Follow hygiene procedures and identify food hazards
1.2 Report any personal health issues
1.3 Prevent food contamination
1.4 Prevent cross contamination by washing hands

2 – Provide Responsible Service of Alcohol
2.1 Sell or serve alcohol responsibly
2.2 Assist customers to drink within appropriate limits
2.3 Assess alcohol affected customers and identify customers to whom sale or service must be refused
2.4 Refuse to provide alcohol

3 – Operate a Bar
3.1 Prepare bar for service
3.2 Take drink orders
3.3 Prepare and serve drinks
3.4 Close down bar operations
3.5 Work safely and reduce negative environmental impacts

4 – Clean and Tidy Bar Areas
4.1 Clean bar and equipment
4.2 Clean and maintain public areas
4.3 Work safely and reduce negative environmental impacts

5 – Prepare and Serve Espresso Coffee
5.1 Organise coffee workstation
5.2 Select and grind coffee beans
5.3 Advise customers on espresso coffee beverages
5.4 Extract and monitor quality of espresso
5.5 Texture milk
5.6 Serve espresso coffee beverages
5.7 Clean espresso equipment

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Search Me! hospitality

Search me! includes FREE 6 or 12 month subscription to Search me! Hospitality. Fast and convenient, this resource is updated daily and provides you with 24-hour access to full-text articles from hundreds of scholarly and popular journals, e-books, and newspapers, including The Australian and The New York Times. Now it’s easy to explore current issues relevant to your studies.

PowerPoint Slides for Perlitz Beverage Services Skills

Slides focus on the main concepts covered in each chapter. Created by specialists in this area, every key point in the textbook is examined. Picture, graphs and videos are included where appropriate. Edit and amend to suit your own requirements.

Test Bank for Perlitz Beverage Services Skills

Create, customise and deliver tests in minutes for both print and online applications. A bank of questions for you to use to build your quizzes, tests and exams.

Artwork from Perlitz Beverage Services Skills

Digital files of graphs, tables, pictures and flow charts from the text that can be used in a variety of media. Add them into your lectures, use in student handouts and include in your LMS.

Instructor Companion Website for Perlitz Beverage Services Skills

Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource centre at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, and the instructor’s manual. New to this edition robust PowerPoint lecture outlines that have been designed for an active classroom with reading check questions and Think-Pair-Share questions as well as the traditional section by section outline.

Search Me! Hospitality, 2-term Instant Access

With content updated daily from peer-reviewed journals, newspapers and eBooks, Search Me! is an online research library customised to your subject, that puts the information your students need at their fingertips.

Instructor's Manual for Perlitz Beverage Services Skills

A wealth of content to help set up and administer your subject. Created by senior academics teaching in this area, the Instructor Manual reinforces key points from the textbook, with discussion points and tips, learning objectives, chapter outlines, key points, teaching tips and materials, ideas on how to use online teaching resources and solutions to all questions and problems from the text.

Instructor Solutions Manual for Perlitz Beverage Services Skills


Detailed Mapping Grid for Perlitz Beverage Services Skills


Student Companion Website for Perlitz Beverage Services Skills


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Pricing Options

Beverage Services Skills

  • ISBN-10: 0170376249
  • ISBN-13: 9780170376242

Price USD$ 70.00

eBook: Beverage Services Skills 6Months

  • ISBN-10: 0170394425
  • ISBN-13: 9780170394420

Price USD$ 42.00


*Purchase not available for this country