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Hospitality Management,
4th Edition

Lynn Van der Wagen, Lauren White

ISBN-13: 9780170411424 | ISBN-10: 0170411427

Copyright 2019

| Published 2018

| 600 pages

List Price USD $75.00

Overview

Written for SIT50416 Diploma of Hospitality Management, Hospitality Management, 4e covers all 13 core units plus seven electives. Each chapter is written to a unit of competency and maintains the volume of learning of previous editions, with relevant and easy-to-understand information including Australian examples and references. Structured in three parts, the text covers the knowledge and skills required of frontline supervisors, managerial topics, and business strategy content. The ‘Industry viewpoint’ at the start of each chapter introduces students to current issues and themes in the hospitality industry, and numerous pedagogical features, examples and illustrations have been included throughout the text to help students engage with the material and extend their understanding. Each chapter includes activities for discussion and debate, with assessment activities requiring the understanding, application and analysis of case studies. Each section concludes with an integrated case study and weblinks to useful industry resources.

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Meet the Authors

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Dr. Lynn Van Der Wagen is Head Teacher of Tourism and Events at TAFE, Northern Sydney. She co-ordinates the delivery of the Bachelor of Event and Tourism Management (with Canberra University). Lynn played a key role in the team that trained the 100,000 strong workforce for the 2000 Olympic Games. Her enthusiasm for the mega event has evolved into roles with the Beijing Olympic Games, Shanghai Expo and London Olympic Games. She is also the author of Human Resource Management for the Event Industry 2e, published in the UK. Her major interest area is customer service training in the key industries of event, tourism and hospitality. =

Lauren White has extensive experience in corporate communications. She has a degree in Communications from UTS and has managed public relations campaigns which have included media events. As trends in new media, social networking and experiential marketing have important implications for event managers of the future, the experience she brings is highly relevant in the new edition.

Table of Contents

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PART 1. SUPERVISORY
1. Source and use information on the hospitality industry
2. Enhance customer service experiences
3. Monitor work operations
4. Implement and monitor work health safety
5. Manage finances within a budget
6. Lead and manage people
PART 2. MANAGERIAL
7. Develop and manage quality customer service
8. Manage operational plan
9. Prepare and monitor budgets
10. Research and comply with regulatory requirements
11. Establish and conduct business relationships
12. Roster staff
13. Manage diversity in the workplace
14. Manage conflict and crisis
PART 3. STRATEGIC MANAGEMENT
15. Develop and implement a business plan
16. Develop and implement marketing strategies
17. Manage finances
18. Manage physical assets
19. Recruit, select and induct staff
20. Monitor staff performance
21. Establish and maintain a work health safety system

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Hospitality Management Instructor Companion Website

ISBN13:9780170427562
ISBN10:0170427560
Student companion website hosts study tools such as glossary and flashcards for learners to reinforce learning.

Hospitality Management Instructor Solutions Manual

ISBN13:9780170427579
ISBN10:0170427579
The solutions manual provides suggested answers to review questions in the text.

Hospitality Management Test Bank

ISBN13:9780170427586
ISBN10:0170427587
This bank of questions has been developed in conjunction with the text for creating quizzes, tests and exams for your students. Deliver these though your LMS and in your classroom.

Hospitality Management PowerPoint Slides

ISBN13:9780170427593
ISBN10:0170427595
Use the chapter-by-chapter PowerPoint slides to enhance your lecture presentations and handouts by reinforcing the key principles of your course.

Hospitality Management Student Companion Website

ISBN13:9780170427609
ISBN10:0170427609
Student companion website hosts study tools such as glossary and flashcards for learners to reinforce learning.

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Pricing Options

Hospitality Management

  • ISBN-10: 0170411427
  • ISBN-13: 9780170411424

Price USD$ 75.00

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