WINNER 2021 EPAA for VET Teaching and Learning Resource The judges said "Delivering Person Centred Services is a comprehensive resource for students and instructors. Structured according to the core competencies of the Diploma of Community Services case management specialisation, the book’s elegant design and pedagogical features make light work of ensuring that students are prepared for the workforce." Delivering Person Centred Services addresses all the mandatory core competencies as well as all the competencies in the case management specialisation of the Diploma of Community Services. Additional competencies dealing with crisis management, advocacy and research have been added. Successful completion of 16 units is required for qualification. Case studies with practical examples or scenarios demonstrate how your learning can be applied to the real world. They address specialty areas such as youth work, family violence, child protection, mental health, disability and social housing. Reflective practice examples encourage you to think carefully about your learning, especially as it relates to your own experience as a community service worker. To revise what you have learnt, self-check and discussion questions appear at the end of each chapter.
Part 1
1. Develop and implement service programs – includes an overview of the Australian community services sector
2. Develop workplace communication strategies
3. Analyse impacts of sociological factors on clients in community work and services
4. Manage and promote diversity
5. Cultural safety
6. Manage legal and ethical compliance
7. Facilitate workplace debriefing and support processes
8. Reflect on and improve own professional practice
9. Manage work health and safety
Part 2
10. Assess co-existing needs
11. Coordinate complex case requirements
12. Develop, facilitate and review all aspects of case management
13. Provide case management supervision
14. Undertake case management in a child protection framework
15. Counsel clients affected by domestic and family violence
Part 3
16. Provide advocacy and representation services
17. Plan and conduct group activities
18. Research and apply evidence to practice
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Geoff Arnott
Geoff Arnott has written several books covering disability, aged care and community services. Geoff worked for more than thirty years in the TAFE system in various roles including deputy head of school and department manager at Swinburne University, in charge of health, recreation and community service programs. Geoff is an active community service volunteer, and was presented with a Commonwealth Deakin service award in 2015.
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Eva Bowers
Eva Bowers is a Head Teacher in Community Services for TAFE NSW and has developed and delivered workplace training such as the Diploma of Community Services, generalist and case management for community services professions in areas of practice including child protection, disability and aged care. Eva has a Social Work/Criminology background and has worked as a Social Worker with children and families, and as a family consultant for people experiencing relationship breakdown and in criminal justice settings. Eva volunteers with a local youth service that provides accommodation and case management for children and young people both in her local community and those in out of home care
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Stacey Murray
Stacey Murray has been working as an instructional designer and curriculum developer in both the Vocational and Higher Education sectors since 2013. Stacey has a particular interest in exploring how learning can be relevant and contextual to individual learners, yet still compliant within the relevant regulatory and quality frameworks.
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Addresses 18 competency units of the Diploma of Community Services, including all the core units, and the case management electives. Provides a resource for the case management stream Chapters structured to match competency unit elements and criteria - aligned with training package requirements. A mapping document is provided for delivery, mapped down to performance criteria and page numbers The text is connected to workplace experience with vignettes, extension activities, cases and scenarios. Link to policy icons throughout the text guide the reader to current legislation The text has an abundance of self assessments, review and reflective practice for student activities, and the 'Research up close' feature directs the reader to go further and extend their learning. Provides a practice perspective in a competency framework Instructor Website - This tailored collection of teaching tools includes - Mapping grid for the Diploma of Community Services - Solutions manual Log in or request an account to access instructor resources at au.cengage.com/instructor/account for Australia or nz.cengage.com/instructor/account for New Zealand. Premium resources that provide additional instructor support are available for this text, including PowerPoints, Test Banks, Instructor manual and case studies.
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Instructor Resource Pack - These resources save you time and are a convenient way to add more depth to your classes, covering additional content and with an exclusive selection of engaging features aligned with the text.
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The Instructors’ Choice Resource Pack is included for institutional adoptions of this text when certain conditions are met. The pack is available to purchase for course-level adoptions of the text or as a standalone resource.
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Contact your Cengage learning consultant for more information.
Delivering Person Centred Services: A Case Management Approach Instructor's Manual
9780170450744
Delivering Person Centred Services: A Case Management Approach Intermediate Mapping Grid
9780170450775
Delivering Person Centred Services: A Case Management Approach PowerPoint Slides
9780170450768
Delivering Person Centred Services: A Case Management Approach Student Companion Website
9780170450737
Delivering Person Centred Services: A Case Management Approach Test Bank
9780170450751
Instructor Website for Arnott's Delivering Person Centred Services: A Case Management Approach
9780170450720
Instructor's Resource Pack for Arnott, Bowers & Murray's Delivering Person Centred Services 1e
9780170457637