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Marketing,
20th Edition

William M. Pride, O. C. Ferrell

ISBN-13: 9780357033791 | ISBN-10: 0357033795

Copyright 2020

| Published 2019

| 720 pages

List Price USD $188.95

Overview

Gain an understanding of today's marketing principles with Pride/Ferrell's engaging MARKETING. Develop the knowledge and decision-making skills to succeed as in-depth coverage highlights fundamental marketing concepts and strategies. Practical applications and examples emphasize the latest social networking, digital marketing, social and environmental responsibility, globalization, entrepreneurship and marketing during transition. This edition also expands coverage of business markets and buying behavior, marketing channels and supply-chain management, retailing, personal selling and marketing analytics. An eBook lets you highlight terms and includes embedded Concept Check quizzes to assess understanding of key concepts. You have convenient mobile access to assignments, digital flashcards, company videos, an interactive marketing plan, practice exams and activities as a marketer.

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Meet the Authors

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William M. Pride is professor of marketing, Mays Business School, at Texas A&M University. He received his Ph.D. from Louisiana State University. In addition to this text, he is the co-author of Cengage Learning’s market-leading FOUNDATIONS OF BUSINESS. Dr. Pride teaches principles of marketing at both undergraduate and graduate levels and consistently solicits student feedback in order to most effectively revise this principles of marketing text. Dr. Pride’s research interests focus on advertising, promotion and distribution channels. His research articles have appeared in major journals in the fields of marketing, such as the Journal of Marketing, the Journal of Marketing Research, the Journal of the Academy of Marketing Science and the Journal of Advertising. Dr. Pride is a member of the American Marketing Association, Academy of Marketing Science, Society for Marketing Advances and the Marketing Management Association. He has received the Marketing Fellow Award from the Society for Marketing Advances and the Marketing Innovation Award from the Marketing Management Association. Both of these are lifetime achievement awards.

O. C. Ferrell is The James T. Pursell Sr. Eminent Scholar Chair in Ethics and Director of the Center for Ethical Organizational Cultures, Auburn University. He served as the Distinguished Professor of Leadership and Ethics at Belmont University and University Distinguished Professor of Marketing at the Anderson School of Management at University of New Mexico. He has also taught at University of Wyoming, Colorado State University, University of Memphis, Texas A&M University, Illinois State University and Southern Illinois University. He received his Ph.D. in marketing from Louisiana State University. He is a past president of the Academic Council of the American Marketing Association and previously chaired the American Marketing Association Ethics Committee that developed the AMA Code of Ethics and the AMA Code of Ethics for Marketing on the Internet. He is also a former member of the Academy of Marketing Science Board of Governors and is a Society of Marketing Advances and Southwestern Marketing Association Fellow and an Academy of Marketing Science Distinguished Fellow. He was vice president of publications and is president for the Academy of Marketing Science. Dr. Ferrell has received numerous awards, including honors as the first recipient of the Marketing Education Innovation Award from the Marketing Management Association. He has also been recognized with a Lifetime Achievement Award from Macromarketing Society, an Southeast Doctoral Consortium award for service to doctoral students, the Harold Berkman Lifetime Service Award from the Academy of Marketing Science and the Cutco/Vector Distinguished Marketing Educator Award. Dr. Ferrell has co-authored 20 books and more than 100 articles and papers in journals such as Journal of Marketing Research, Journal of Marketing, Journal of Business Ethics, Journal of Business Research, Journal of the Academy of Marketing Science and Journal of Public Policy & Marketing.

  • NEW "SNAPSHOT" FEATURES DEMONSTRATE THEORY IN ACTION WITHIN MARKETING TODAY. These new "Snapshot" features engage students by highlighting some of today's most interesting and up-to-date statistics that link marketing theory to marketing developments in today's actual business world.
  • NEW ILLUSTRATIONS, EXAMPLES AND ADVERTISEMENTS FROM WELL-KNOWN FIRMS CLEARLY ILLUSTRATE CHAPTER TOPICS. The authors carefully weave experiences from actual companies throughout this edition's presentation to clarify and to exemplify marketing concepts and strategies in action. Almost all examples are new or updated to reflect advancements in digital marketing concepts as well as illustrate new sustainable marketing.
  • MOST RECENT MARKETING AND BUSINESS RESEARCH EMPHASIZES BEST PRACTICES. The authors have consistently updated content to reflect today's latest research throughout this edition. Timely new research supports the book's proven marketing frameworks and emphasizes today's best practices for successful marketing.
  • NEW BOXED FEATURES WITHIN EVERY CHAPTER HIGHLIGHT EMERGING AND PROGRESSIVE MARKETING CONCEPTS. Each chapter offers two new boxed features that focus on disruptive marketing, creative marketing, integrity in marketing or entrepreneurship in marketing. Readers examine the strengths of these marketing approaches and their impact on business today.
  • "MARKETING INSIGHTS" CHAPTER-OPENING VIGNETTES DRAW READERS INTO THE CHAPTER TOPICS. These intriguing vignettes start each chapter with real examples drawn from today's marketing and related to the chapter's topics. The motivating vignettes inspire students to learn more about concepts and strategies portrayed in the examples and explained within the chapter content that follows. Students learn about marketing within familiar organizations, such as Chipotle, L’Oréal, Dunkin’ Donuts, Alibaba and Spotify.
  • UPDATED CHAPTERS AND EXAMPLES HIGHLIGHT FOUNDATIONAL CONTENT. Each chapter in this edition features the latest knowledge available related to frameworks, concepts and academic research. The authors have seamlessly integrated these timely new additions throughout the book's presentation with numerous fresh, new examples that emphasize updated content. Helpful endnotes at the end of the book reveal where to find new content.
  • ORGANIZATIONAL MODELS FOR EACH PART OFFER "ROAD MAPS" TO GUIDE LEARNING. These organizational models that appears at the beginning of each part offers a clear, visual tool for understanding the connections among the various concepts and topics that this edition presents.
  • CHAPTER SUMMARIES, LISTS FOR TERMS AND OTHER STUDY AIDS ASSIST STUDENTS IN REVIEW. Complete Chapter Summaries review the major topics discussed in each chapter, while lists of important terms provide another helpful end-of-chapter study aid to expand students’ marketing vocabulary.
  • Key term definitions appear in the margins to help students build their marketing vocabulary.
  • In the Integrity in Marketing boxed features, topics such as ethics, sustainability, privacy, and social responsibility are considered. Featured companies include Chick-fil-A, Flowers for Dreams, Unilever, Starbucks, REI, and Patagonia.
  • Discussion and review questions at the end of each chapter encourage further study and exploration of chapter content.
  • Two cases at the end of each chapter help students understand the application of chapter concepts. One of the end-of-chapter cases is related to a video segment. Some examples of companies highlighted in the cases are Instagram, Salesforce.com, Netflix, Sriracha, Rebecca Minkoff, and Louis Vuitton.
  • COMPREHENSIVE GLOSSARY ENSURES STUDENTS CORRECTLY UNDERSTAND TODAY'S MARKETING TERMINOLOGY. This edition's glossary clearly defines more than 625 of today's most important marketing terms.
  • WELL-DEFINED LEARNING OBJECTIVES DIRECT READERS TO CRITICAL INFORMATION WITHIN EACH CHAPTER. These helpful Objectives at the start of each chapter present concrete expectations for mastery and guide students in the most important points to learn as they read the chapter.
  • The Entrepreneurship in Marketing feature focuses on the role of entrepreneurship and the need for creativity in developing successful marketing strategies by featuring successful entrepreneurial companies like Blue Bottle Coffee, Harmless Harvest, Halo Top Ice Cream, Haney’s Appledale Farm, Louisville Slugger, and Tastefully Simple.
  • DISCUSSION AND REVIEW QUESTIONS ENCOURAGE FURTHER STUDY AND EXPLORATION OF CHAPTER CONTENT. These focused Discussion and Review Questions appear at the end of each chapter to assist with review, study and independent advanced investigations of related topics.
  • VIDEO AND PRINTED END-OF-CHAPTER CASES PROFILE MARKETING IN USE WITHIN REAL ORGANIZATIONS. Two printed cases as well as a video case in each chapter illustrate how to apply marketing strategies and concepts with examples from companies such as Whole Foods, Uber, Nik and Gelson’s Market. The numerous new video cases offer both current and engaging behind-the-scenes insights. A strategic case at the end of each part also helps students integrate the diverse concepts they have mastered in the related chapters.
  • Figures, tables, photographs, advertisements, and Snapshot features increase comprehension and stimulate interest.
  • ONLINE APPENDICES EXPLORE ADDITIONAL IN-DEPTH AND CAREER-RELATED TOPICS. Content within these helpful appendices discusses today's marketing career opportunities, explores financial analysis in marketing and offers a sample marketing plan.
  • A complete chapter summary reviews the major topics discussed, and the list of important terms provides another end-of-chapter study aid to expand students’ marketing vocabulary.

Table of Contents

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Part I: MARKETING STRATEGY AND CUSTOMER RELATIONSHIPS.
1. An Overview of Strategic Marketing.
2. Planning, Implementing, and Evaluating Marketing Strategies.
Part II: ENVIRONMENTAL FORCES AND SOCIAL AND ETHICAL RESPONSIBILITIES.
3. The Marketing Environment.
4. Social Responsibility and Ethics in Marketing.
Part III: MARKETING RESEARCH AND TARGET MARKET ANALYSIS.
5. Marketing Research and Information Systems.
6. Target Markets Segmentation and Evaluation.
Part IV: BUYING BEHAVIOR, GLOBAL MARKETING, AND DIGITAL MARKETING.
7. Consumer Buying Behavior.
8. Business Markets and Buying Behavior.
9. Reaching Global Markets.
10. Digital Marketing and Social Networking.
Part V: PRODUCT DECISIONS.
11. Product Concepts, Branding and Packaging.
12. Developing and Managing Products.
13. Services Marketing.
Part VI: DISTRIBUTION DECISIONS.
14. Marketing Channels and Supply-Chain Management.
15. Retailing, Direct Marketing and Wholesaling.
Part VII: PROMOTION DECISIONS.
16. Integrated Marketing Communications.
17. Advertising and Public Relations.
18. Personal Selling and Sales Promotion.
Part VIII: PRICING DECISIONS.
19. Pricing Concepts.
20. Setting Prices.
AVAILABLE ONLY ONLINE:
Appendix A: Financial Analysis in Marketing
Appendix B: Sample Marketing Plan
Appendix C: Careers in Marketing

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Cengage Testing, powered by Cognero® for Pride/Ferrell's Marketing, Instant Access

ISBN13:9781337910620
ISBN10:1337910627
Cengage Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

Instructor's Companion Website for Pride/Ferrell's Marketing

ISBN13:9781337910644
ISBN10:1337910643
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, instructor’s manual, videos, and more.

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