CompTIA A+ Core 2 Exam: Guide to Operating Systems and Security,
10th Edition

Jean Andrews, Joy Dark, Jill West

ISBN-13: 9780357108505 | ISBN-10: 0357108507

Copyright 2020

| Published 2019

| 688 pages

List Price USD $149.95


Introduce IT technical support as best-selling authors and educators Andrews, West and Dark explain how to work with users as well as install, maintain, secure and troubleshoot software in COMPTIA A+ CORE 2 EXAM: GUIDE TO OPERATING SYSTEMS AND SECURITY, 10E. This step-by-step, highly visual approach uses CompTIA A+ Exam objectives as a framework to prepare students for the 220-1002 certification exam. Extensive updates reflect the most current technology, techniques and industry standards in IT support. Each chapter covers core and advanced topics with an emphasis on practical application and learning by doing. Additional coverage explores the latest developments in security, Active Directory, operational procedures, the basics of scripting, mobile operating systems, virtualization, remote support and Windows 10. In addition, Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide certification test prep and interactive activities to prepare future IT support technicians.

Read More

Meet the Authors

Show More Show Less

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Joy Dark has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Dark has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Dark lives in northwest Georgia with her two daughters and pet Doberman.

Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of her innovative educational materials. She has taught multiple ages and content areas using a flipped classroom approach, distance learning and hybrid teaching. Ms. West was particularly instrumental in piloting a flipped classroom program for learning support courses at North Georgia Technical College. In addition, she has provided educational counseling. She regularly presents at regional and national conferences and international webinars, frequently offering CompTIA certifications for students and train-the-trainer sessions for instructors. Ms. West and her husband, Mike, live in northwest Georgia with three children at home and one away in college.

  • STRENGTHENED, IN-DEPTH SCENARIO QUESTIONS AND ENGAGING PRESENTATION PREPARE STUDENTS FOR TODAY'S A+ 220-1002 EXAM. Extensive and stronger scenario-based questions and more meaningful context provide learners with additional, detailed preparation opportunities for today's A+ 220-1002 certification exam.
  • LEARNING TOOLS AND SPECIAL FEATURES HELP STUDENTS MASTER KEY MATERIAL. This edition offers a wealth of visually rich learning resources and features to reinforce the authors' best-selling learn-by-doing approach. This edition's impressive learning tools range from proven Applying Concepts, Key Terms and Thinking Critically to Hands-On Projects and Real Problems, Real Solutions features.
  • UNIQUE A+ TABLE OF CONTENTS OFFERS QUICK REFERENCE TO KEY EXAM TOPICS. With this edition's Table of Contents, readers can immediately identify Core 2 topics that are relevant to the CompTIA A+ 220-1002 exam and quickly locate where those topics are addressed in detail within this edition.
  • EXTENSIVE SUPPLEMENTAL RESOURCES FURTHER ENHANCE TEACHING AND LEARNING. This edition offers a wealth of innovative instructional and course management tools as well as interactive activities and study guides. Online labs, MindTap online resources and other digital materials provide additional opportunities for reinforcement and enrichment.
  • SPECIAL ICONS AND SPECIFIC FEATURES HIGHLIGHT CONTENT FOR THE COMPTIA A+ 220-1002 EXAM. These unique icons and features throughout this edition make it easy for students to identify content covered on the CompTIA A+ 220-1002 certification exam. Students are able to focus their study efforts effectively when reviewing for this exam.

Table of Contents

Show More Show Less
1. Windows Versions and Customer Service.
2. Installing Windows.
3. Setting Up a Local Network.
4. Maintaining Windows.
5. Troubleshooting Windows After Startup.
6. Troubleshooting Windows Startup.
7. Securing and Sharing Windows Resources.
8. Security Strategies and Documentation.
9. Supporting Mobile Devices.
10. macOS, Linux, and Scripting.
Appendix A. Safety Procedures and Environmental Concerns.
Appendix B. Entry Points for Startup Processes.
Appendix C. CompTIA Acronyms.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Instructor's Companion Website for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support

Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint® presentations, images, instructor’s manual, videos, and more.

Cengage Testing, powered by Cognero® for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support


Cengage Testing, powered by Cognero® for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, Instant Access

Cengage Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

Lab Manual for CompTIA A+ Guide to IT Technical Support

The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Cengage Testing, powered by Cognero® for Andrews/Dark/West's CompTIA A+ Core 2 Exam: Guide to Operating Systems and Security


Cengage Testing, powered by Cognero® for Andrews/Dark/West's CompTIA A+ Core 2 Exam: Guide to Operating Systems and Security, Instant Access


Compare Buying Options

Show More Show Less

Pricing Options

CompTIA A+ Core 2 Exam

  • ISBN-10: 0357108507
  • ISBN-13: 9780357108505

Price USD$ 149.95


*Purchase not available for this country