Designed with you in mind, Tamparo/Lindh/Blesi's THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, 5th Edition, is the complete guide to patient interactions in today's clinical care settings. Effective communication can ease patient anxiety, increase compliance and enhance health care interactions, especially when dealing with life-altering illness, death and dying, depression, substance use and abuse and other situations where patient behaviors can be unpredictable. In each chapter, you will explore caregivers' good and bad responses to stressful scenarios and techniques for improvement. Each chapter starts with a case study to bring life to the page and reinforces communication strategies with practice cases, boxed features, role-play exercises and questions throughout the text. No matter the situation you face on the job, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS can prepare you with the soft skills you need to think critically and help patients cope.
1. Therapeutic Communication.
2. Multicultural Therapeutic Communication.
3. Therapeutic Communication in Complementary Medicine.
4. The Helping Interview.
5. The Therapeutic Response Across the Life Span.
6. The Therapeutic Response to Clients Who Are Stressed, Anxious, and Fearful.
7. The Therapeutic Response to Clients Who Are Angry, Aggressive, Abused, or Abusive.
8. The Therapeutic Response to Clients Who Have Depression and/or Are Experiencing Suicidal Thoughts.
9. The Therapeutic Response to Clients with Substance-Related and Addictive Disorders.
10. The Therapeutic Response to Clients with Life-Altering Illness.
11. The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death.
Appendix A: Theories of Growth and Development.
Appendix B: Defense Mechanisms.
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Carol D. Tamparo
Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.
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Wilburta Q. Lindh
Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.
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Michelle Blesi
Michelle Blesi is a certified medical assistant with 14 years of industry experience, who worked in a family practice clinic for 10 years, emphasizing clinical and laboratory skills. A change in her focus led her to a leadership position, working as the lead in the nursing/lab department and, eventually, as a clinical manager. She holds a diploma in medical assisting and is certified through the AAMA. She also has a bachelor's degree in psychology and an M.A. in community psychology. She has also completed the T.E.S. (Teacher Education Series) courses at the University of Minnesota. Coursework included introduction to vocational teaching, course development, instructional methods, philosophy and student training and assessment. A program director and unlimited full-time faculty member in the medical assistant department at Century College since 2001, Professor Blesi enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to serving as program director, she teaches clinical and laboratory courses and administrative procedures for medical assistants, both in the traditional classroom and online. She also teaches a medical assistant refresher course through CECT. She serves as the practicum coordinator, overseeing clinical externships for the program. In addition to being the lead author for the last three editions of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Professor Blesi has contributed to many other Cengage projects, including functioning as the S.M.E. for the CTC 3.0 and Medical Office Simulation Software (MOSS). She has also completed multiple reviewer projects and created numerous effective test banks. Professor Blesi serves on the board of trustees and has earned Outstanding Educator Award 2012, Golden Apple Award 2010 and Exemplary Faculty Member 2007.
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Expanded alternatives in the Therapeutic Communication in Complementary Medicine chapter include content on mind/body therapies and new content on additional alternative therapies, including Tai chi, coining, hypnosis, reiki and myofascial release.
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Revised discussion on factors that influence grief in The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death chapter includes how stress and the grieving process can affect health care professionals.
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Expanded discussions on depression, new types of depression based on the DSM-5 and the Patient Health Questionnaire diagnostic tool in The Therapeutic Response to Clients Who Have Depression and/or are Experiencing Suicidal Thoughts chapter help health care professionals understand the various types of depression clients may experience.
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De-escalation techniques in The Therapeutic Response to Clients who are Angry, Aggressive, Abused, or Abusive chapter present the LOWLINE model used by health care professionals in de-escalating anger and violent situations.
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End-of-Life Discussions: Content updates clarify student understanding of life-altering and life-threatening illnesses, death and dying and the latest information on assisted-death legislation and hospice care.
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Improved Design: All cartoons were replaced with full-color photographs to more realistically illustrate real-life examples of chapter concepts, while updated icons highlight key topics in Self-Awareness, Culture, Legal and Professionalism.
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Hands-On Practice: Case studies, examples and highlighted techniques for effective communication prepare readers to work in a variety of settings with a diverse set of clients.
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Early Engagement: A case study at the start of every chapter asks readers to consider some of the challenges health care professionals face and offers insights and solutions to help manage them.
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Bold Direction: Bolded key terms throughout the text help readers remember the concepts that matter, while a thorough glossary defines them and serves as a go-to study reference.
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Critical Pause: “Stop and Consider” questions and end-of-chapter activities offer readers opportunities to think about situations and problems and apply effective therapeutic communication strategies.
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Time-Saving Tools: Easy access to Instructor Resources that provide an Instructor’s Manual with additional case studies and lesson plans, as well as customizable PowerPoint® presentations, Cengage Testing Powered by Cognero® and a solutions and answer guide for chapter activities.
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The Therapeutic Communication in Complementary Medicine chapter explores emerging alternative therapies that harmonize with traditional medicine, as well as the potential for conflict and an approach for integrating the two perspectives.
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Multicultural Focus: Continued attention to multicultural aspects of communication in the chapters and case studies encourages readers to understand and accept values, beliefs and customs different from their own.
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