CompTIA A+ Guide to IT Technical Support,
11th Edition

CORE 1.
Module 1. Taking a Computer Apart and Putting It Back Together.
Module 2. All About Motherboards.
Module 3. Supporting Processors and Upgrading Memory.
Module 4. Power Supplies and Troubleshooting Computer Problems.
Module 5. Hard Drives and Other Storage Devices.
Module 6. Supporting I/O Devices.
Module 7. Networking Fundamentals.
Module 8. Network Infrastructure and Cloud Computing.
Module 9. Supporting Mobile Devices.
Module 10. Supporting Printers.
CORE 2.
Module 11. The Complex World of IT Professionals.
Module 12. Installing Windows.
Module 13. Maintaining Windows.
Module 14. Troubleshooting Windows After Startup.
Module 15. Troubleshooting Windows Startup.
Module 16. Security Strategies.
Module 17. Securing and Sharing Windows Resources.
Module 18. Mobile Device Security.
Module 19. Network Security and Troubleshooting.
Module 20. Supporting MacOS.
Module 21. Linux and Scripting.
Appendix A. Safety Procedures and Environmental Concerns.
Appendix B. Entry Points for Windows Startup Processes.
Appendix C. CompTIA A+ Acronyms.

• Jean Andrews

  Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

• Jill West

  Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of innovative educational materials. She has taught students of multiple ages -- K through college-level -- and has embraced a variety of content using a flipped classroom approach, distance learning and a hybrid teaching approach. She has also provided highly valued educational counseling. Ms. West has been instrumental in designing and authoring critical-thinking simulations for several of Cengage’s computer courses. She regularly presents at regional and national conferences and international webinars, frequently offering CompTIA certifications for students and train-the-trainer sessions for instructors. She’s also a member of the 2019 inaugural cohort of Faculty Ambassadors for A.W.S. Educate. Ms. West and her husband, Mike, live in northwest Georgia with three children at home and one in college.

• Joy Shelton

  Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

• Nicholas Pierce

  With more than 17 years’ experience troubleshooting and managing Information Systems for the Department of Defense and public sector, Nick Pierce teaches undergraduate through graduate level courses in the mid-Atlantic region. His experience in helpdesk operations along with troubleshooting global networks and RF communication systems, allows him to bring real world scenarios and experiences to the classroom. He regularly maintains his industry certifications and educates others in their pursuit of the same credentials. Nick lives in southeast Virginia

• REALISTIC HARDWARE SIMULATIONS IN MINDTAP provide invaluable virtual learning experiences. Engaging, memorable photographs saturate each hardware simulation, clarifying concepts and surrounding learners with a more authentic virtual learning environment that encourages learning by doing.

• IN-DEPTH QUESTIONS AND CLEAR PRESENTATION thoroughly prepare students for A+ exams. Extensive scenario-based questions and meaningful context provide learners with additional opportunities to prepare for A+ exams.

• UNIQUE A+ TABLE OF CONTENTS offers a quick reference to key exam topics, enabling readers to immediately find content relevant to the CompTIA A+ exams.

• SPECIAL ICONS AND SPECIFIC FEATURES highlight content for CompTIA A+ exams, making it easy for students to identify concepts covered on the CompTIA A+ 220-1101 and 220-1102 certification exams and more effectively focus their study efforts.

• VISUALLY RICH LEARNING TOOLS AND FEATURES throughout help students master key material. Reinforcing the authors' bestselling learn-by-doing approach, these engaging features include Applying Concepts, Key Terms, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.

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