Develop 21st-century professional skills with ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition! This streamlined learning package provides step-by-step guidance to help you master front-office medical assisting and office management, while honing the critical-thinking and job skills you'll need for success as an allied health professional. The text features detailed coverage of fundamental administrative competencies, including professional responsibilities, interpersonal and written communications, records management, financial administration and office management. Simulated test questions, mapped competencies and updated certification standards add depth to every chapter and help you prepare for certification exams. New and revised content keeps you up-to-date on key developments in the field, including the newest requirements for electronic technology, insurance regulations, coding, health care reform, legal compliance and much more. Robust and reader-friendly, this trusted guide is essential reading for medical assistants who want to succeed in today’s allied health careers.
Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present and Future.
3. Medicolegal and Ethical Responsibilities.
Part II: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Written Correspondence.
6. Processing Mail and Electronic Correspondence.
Part III: MANAGING THE OFFICE.
7. Reception and the Medical Office Environment.
8. Telephone Procedures.
9. Appointments.
10. Office Management.
Part IV: RECORDS MANAGEMENT.
11. Filing Procedures.
12. Medical Records.
13. Drug and Prescription Records.
Part V: HEALTH CLAIMS.
14. Procedure Coding.
15. Diagnostic Coding.
16. Health Insurance Claims.
Part VI: FINANCIAL ADMINISTRATION.
17. The Revenue Cycle.
18. Banking and Bookkeeping.
19. Financial Management of the Medical Practice.
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Linda L. French
Linda L. French, CMA-C (AAMA), NCICS, CPC is a Certified Medical Assistant-Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and Certified Professional Coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend.
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Lisa H. Turner
Lisa Turner, CMRS, M.A., M.S., B.A., has more than 25 years experience in education, teaching general office and medical office management, business communication and business law, among other subjects. Lisa has been an instructor at Southern Union State Community College in Opelika, Alabama, since 1994. A graduate of Auburn University, she holds an M.S. in human resource management from Troy University and an M.A. in education focusing on classroom technology from University of Phoenix.
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The authors have reorganized and renamed chapters to reflect current office management practices and priorities, as well as streamlining content throughout the text to make the material more engaging and accessible for today's readers.
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New content added to the Ninth Edition includes detailed information on professional and career responsibilities, including employment preparation, as well as updated and expanded coverage of the revenue cycle.
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Every chapter includes new and updated learning objectives and assessments, ensuring that text content aligns to the most current accreditation and certification standards, and readers can focus their efforts to prepare effectively for certification and professional success.
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Updated and expanded Key Terms with definitions help readers learn the critical, current professional vocabulary they'll need to know and use on the job.
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New Heart of the Health Care Professional features open each chapter with content that emphasizes the importance of patient customer service and effective communication, encouraging readers to develop these essential skills and make them a core part of their professional practice.
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Procedures are integrated into chapter content throughout the text, allowing for a natural transition between theoretical and practical content to help readers better understand and master the material.
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An easy-to-read table in both the textbook and instructor resources clearly correlates chapter content to relevant professional competencies from the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and the Accrediting Bureau of Health Education Schools (ABHES).
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Compliance features draw readers' attention to relevant industry standards, best practices and regulatory requirements, including federal government mandates such as the Health Insurance Portability and Accountability Act (HIPAA).
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Included throughout the text, Patient Education features focus on specific skills and knowledge that can help readers communicate confidently and effectively with patients.
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Stop and Think Case Scenarios at the end of each chapter help readers reflect on the material and apply what they have learned to realistic situations they may encounter as working professionals.
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Chapter Summary and Review features provide a concise overview of important concepts and information, making it easier for readers to review and identify any areas where they may need additional reinforcement.
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