Redesigned with you in mind, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition is the complete guide to patient interactions in today’s clinical care settings. Effective communication can ease patient anxiety, increase compliance, and enhance health care interactions for all, especially when dealing with life-altering illness, death and dying, depression, substance abuse, and other situations where patient behaviors can be unpredictable. Inside each chapter, you will explore both the good and bad responses caregivers have to stressful scenarios, as well as techniques for improvement. And every chapter starts with a case study to bring life to the page, then reinforces communication strategies with more practice cases, boxed features, role-play exercises, and questions as you go. No matter the situation you face on the job, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition can prepare you with the soft skills you need to think critically on your feet and help patients cope.
1. Therapeutic Communication.
2. Multicultural Therapeutic Communication.
3. Therapeutic Communication in Complementary Medicine.
4. The Helping Interview.
5. The Therapeutic Response Across the Life Span.
6. The Therapeutic Response to Stressed, Anxious, and Fearful Clients.
7. The Therapeutic Response to Angry, Aggressive, Abused, or Abusive Clients.
8. The Therapeutic Response to Depressed and/or Suicidal Clients.
9. The Therapeutic Response to Clients with Substance-Related and Addictive Disorders.
10. The Therapeutic Response to Clients with Life-Altering Illness.
11. The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death.
Appendix A: Theories of Growth and Development.
Appendix B: Defense Mechanisms.
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Carol D. Tamparo
Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.
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Wilburta Q. Lindh
Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.
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Greater Application: Extra case studies and “Stop and Consider” questions give students more exposure to medical professionals in common situations, helping them develop a mental tool kit filled with conversations, interviews, and outcomes to draw upon later.
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Multicultural Focus: More attention to the multicultural aspects of communication in the chapters and case studies encourages readers to understand and accept values, beliefs, and customs unlike their own.
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New Alternatives: The all-new chapter on Therapeutic Communication in Complementary Medicine explores emerging alternative therapies that harmonize with traditional medicine, as well as the potential for conflict and an approach for integrating the two perspectives.
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End-of-Life Discussions: Content updates clarify student understanding of life-altering and life-threatening illnesses, death and dying, and the latest information on assisted-death legislation and hospice care.
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Improved Design: The fourth edition adds colorful art and illustrations for realism, while updated icons highlight key topics in Self-Awareness, Culture, Legal, and Professionalism.
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Alternative Insights: A new chapter on Therapeutic Communication in Complementary Medicine introduces the latest alternative medical therapies, the dangers of conflicting therapies, and an approach to “integrative medicine.”
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More Preparation: Additional case studies throughout the chapters give you more practice, more exposure to real-life occurrences, and a deeper understanding of the issues and stakeholders involved in health care to prepare you for success in the real world.
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Global Emphasis: Greater focus on multicultural communication in the readings and cases broadens your worldview and prepares you to work with a diverse group of clients.
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Improved Design: Updated with realism, the text includes a colorful art program to enhance concepts and add interest to the readings.
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New References: Updated icons throughout the readings point you to key terms and information, while more tables and graphics provide a clear path to more information and a deeper understanding of the material.
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Hands-On Practice: Case studies, examples, and highlighted techniques for effective communication prepare readers to work in a variety of settings with a diverse set of clients.
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Early Engagement: A case study at the start of every chapter asks readers to consider some of the challenges health care professionals face, and offers insights and solutions to help manage them.
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Bold Direction: Bolded key terms throughout the text help readers remember the concepts that matter while a thorough glossary defines them and serves as a go-to study reference.
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Critical Pause: “Stop and Consider” questions and end-of-chapter activities offer readers opportunities to think about situations and problems, and then apply effective therapeutic communication strategies.
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Time-Saving Tools: Easy access to the Instructor Companion Website provides an Instructor’s Manual with additional case studies, lesson plans, and answers to chapter activities, as well as customizable PowerPoint® presentations and Cengage Learning Testing Powered by Cognero®.
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Early Understanding: Chapter-opening cases draw you in at the start of every chapter, while Case Studies and “How would you respond?” vignettes throughout the readings let you to apply therapeutic communication in realistic terms.
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Effective Techniques: “Therapeutic Response” boxes in every chapter share recommended communication techniques for many types of clients and situations, so you’re always prepared when emotions are high.
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Bold Words: Bolded key terms point out the concepts that matter while a detailed glossary defines them and serves as a go-to reference in the classroom and on the job.
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Critical Discussions: “Stop and Consider” questions throughout the chapters challenge you to think deeply and rationally about therapeutic communications, clinical scenarios, troubleshooting problems, and much more.
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Talk Time: Focused role-play exercises help you dig deeply into concepts, practice your communication skills, and develop a nuanced understanding of patient needs, medical therapies, and clinical terminology.
Cengage Testing, powered by Cognero® for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals
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Cengage Testing, powered by Cognero® for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals, Instant Access
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Instructor’s Companion Web Site for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals, 4th
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Web Site for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals, 4th
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MindTap: Therapeutic Communication for Health Care Professionals 12 Months
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