Effective Human Relations,
13th Edition

Part I: HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH AND CAREER SUCCESS.
1. Introduction to Human Relations.
2. Improving Personal and Organizational Communications.
Part II: CAREER SUCCESS BEGINS WITH KNOWING YOURSELF.
3. Understanding Your Communication Style.
4. Building High Self-Esteem.
5. Personal Values Influence Ethical Choices.
6. Attitudes Can Shape Your Life.
7. Motivating Yourself and Others.
Part III: PERSONAL STRATEGIES FOR IMPROVING HUMAN RELATIONS.
8. Improving Interpersonal Relations with Constructive Self-Disclosure.
9. Achieving Emotional Balance in a Chaotic World.
10. Building Stronger Relationships with Positive Energy.
11. Developing a Professional Presence.
Part IV: IF WE ALL WORK TOGETHER.
12. Team Building; A Leadership Strategy.
13. Resolving Conflict and Dealing with Difficult People.
Part V: SPECIAL CHALLENGES IN HUMAN RELATIONS.
14. Responding to Personal and Work-Related Stress.
15. Valuing Work Force Diversity and Inclusion.
16. The Changing Roles of Men and Women.
Part VI: YOU CAN PLAN FOR SUCCESS.
17. A Life Plan for Effective Human Relations.

• Barry Reece

  Barry L. Reece is professor emeritus at Virginia Polytechnic Institute and State University. Prior to this, he was on the faculty at the University of Northern Iowa. He received his Ed.D. from the University of Nebraska. Dr. Reece has been actively involved in teaching, research, consulting, and designing training programs throughout his career. He has conducted more than 500 workshops and seminars devoted to leadership, human relations, communications, sales, customer service, and small business operations. He received the Excellence in Teaching Award for classroom teaching at Virginia Tech and the Trainer of the Year Award presented by the Valleys of Virginia Chapter of the American Society for Training and Development. Dr. Reece has contributed to numerous journals and is author or co-author of six college textbooks that have been through a total of 41 editions. He has served as a consultant to Lowe's Companies, Inc., Wachovia Corporation, WLR Foods, Kinney Shoe Corporation, and numerous other profit and not-for-profit organizations.

• Monique Reece

  Monique Reece is an adjunct professor at the Institute for Leadership and Organizational Performance at the University of Denver. She has also served as an Executive Education faculty member at the Daniels College of Business, University of Denver, and online faculty for Colorado State University.Monique has more than 25 years of teaching, training and executive management experience working with both Fortune 500 companies and fast-growing entrepreneurial businesses. She is the founder of MarketSmarter, a consulting and training firm that helps companies improve marketing, business strategy and organizational culture to inspire innovation, employee commitment and customer loyalty. Monique is the creator a program that has taught hundreds of CEOs, marketers, sales professionals, and entrepreneurs how to develop growth strategies and marketing plans. She formerly served as Executive Vice President at Jones Knowledge and as Director of Global Market Development and Corporate Planning at Avaya. Monique is the author of REAL-TIME MARKETING FOR BUSINESS GROWTH: HOW TO USE SOCIAL MEDIA, MEASURE MARKETING AND CREATE A CULTURE OF EXECUTION, coauthor of MARKET SMARTER, NOT HARDER, and a former columnist for The Denver Business Journal. She currently serves on the Chief Marketing Officer Council (CMO) Academic Liaison Board.

• End-of-chapter materials have been dramatically expanded and enhanced to provide even more great resources to help you master key concepts, develop skills, and build self-knowledge.

• Content has been thoroughly revised and updated with the latest thinking, theories, and data on many of the most important topics of our times: cultural intelligence, communication technologies, communication skills, self-esteem, conscious living, work-life balance, strengths and talents, and moral and ethical choices.

• Providing real-life examples of human relations in the workplace, this edition incorporates dozens of new examples from large companies such as PricewaterhouseCooper, Cisco Systems, Microsoft, and Zappos. You'll also learn about smaller yet equally interesting companies, including The Container Store, Borrego Solar Systems, Stew Leonard's Markets, the New Belgium Brewing Company, and Joie de Vivre Boutiques.

• End-of-chapter materials have been dramatically expanded and enhanced to provide even more great resources to help you master key concepts, develop skills, and build self-knowledge. There are new Career Insights, Try Your Hand activities, and Critical Thinking Challenges. The authors also brought the favorite online activity, Self-Assessments, right into the book for convenience.

• Content has been thoroughly revised and updated with the latest thinking, theories, and data on many of the most important topics of our times: cultural intelligence, communication technologies, communication skills, self-esteem, conscious living, work-life balance, strengths and talents, and moral and ethical choices.

• Providing real-life examples of human relations in the workplace, this edition incorporates dozens of new examples from large companies such as PricewaterhouseCooper, Cisco Systems, Microsoft, and Zappos. You'll also learn about smaller yet equally interesting companies, including The Container Store, Borrego Solar Systems, Stew Leonard's Markets, the New Belgium Brewing Company, and Joie de Vivre Boutiques.

• Try Your Hand activities encourage in-depth practice and thinking.

• You Play the Role scenarios and engaging role-play exercises provide hands-on experience for students to practice the concepts learned in the chapter.

• Human Relations in Action features emphasize "how-to" tips and practical, memorable examples from today's real organizations and businesses.

• How-To features provide straightforward steps that guide students in mastering concepts and building skills to enhance their careers.

• This text establishes seven major themes of effective human relations: communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution.

• Hundreds of examples of real human relations issues and practices from successful companies keep the principles you are learning within a practical context. Try Your Hand activities encourage in-depth practice and thinking.

• You Play the Role scenarios and engaging role-play exercises provide hands-on experience for you to practice the concepts learned in the chapter.

• Human Relations in Action emphasizes how-to tips and practical, memorable examples from today's real organizations and businesses.

• How-To features provide straightforward steps that guide students in mastering concepts and building skills to enhance their careers.

• This text establishes seven major themes of effective human relations: communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

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DVD for Reece/Reece's Effective Human Relations: Interpersonal And Organizational Applications
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MindTap: Effective Human Relations 12 Months
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Cengage eBook: Effective Human Relations 12 Months
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