As globally recognized arbitration experts, the authors of THE LABOR RELATIONS PROCESS bring nearly a century of combined experience with the labor movement, labor relations, and collective bargaining to this popular text. Packed with real-world examples and quotes from practitioners in the field, this 11th edition explores labor's history from inception to current and emerging trends, touching on government, white-collar, and international contexts to give you an unmatched perspective of the topics. Chapters include in-depth analyses of the relationship between management and labor, including key participants in the processes, and the rights and responsibilities of each. Labor agreements, collective bargaining, contract administration, arbitration, and many other critical issues and processes highlight the complex, exciting nature of organized labor, and introduce you to the wide variety of professional opportunities available to you today.
Preface.
Acknowledgements.
About the Authors.
Part I: RECOGNIZING RIGHTS AND RESPONSIBILITIES OF UNIONS AND MANAGEMENT.
1. Union-Management Relationships in Perspective.
2. Evolution of Labor-Management Relationships.
3. Legal Influences.
4. Unions and Management: Key Participants in the Labor Relations Process.
5. Why and How Unions Are Organized.
Part II: THE BARGAINING PROCESS AND OUTCOMES.
6. Negotiating the Labor Agreement.
7. Economic Issues.
8. Administrative Issues.
9. Resolving Negotiation (Interest) Disputes and the Use of Economic Pressure.
Part III: ADMINISTERING THE LABOR AGREEMENT.
10. Contract Administration.
11. Labor and Employment Arbitration.
12. Employee Discipline.
Part IV: APPLYING THE LABOR RELATIONS PROCESS TO DIFFERENT LABOR RELATIONS SYSTEMS.
13. Labor Relations in the Public Sector.
14. Labor Relations in Multinational Corporations and in Other Countries.
Appendix: Collective Bargaining Negotiations Exercise.
Index.
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William H. Holley
William H. Holley taught labor relations, collective bargaining, and arbitration for 32 years at Auburn University, and he worked as an arbitrator in many industries, from airlines to professional sports to the Postal Service. Widely published, he coauthored Personnel/Human Resource Management with Ken Jennings and Labor Relations: An Experimental and Case Approach with Roger Wolters. His research has appeared in the Academy of Management Journal, Labor Law Journal, Personnel Psychology, and other journals. He served as secretary and president, as well as a board member for the Journal of Management of the Southern Management Association (a division of the Academy of Management). He is also a member of the National Academy of Arbitrators, serving as its executive secretary-treasurer, vice president, and president. Dr. Holley received his B.S. and M.B.A. from Mississippi State University, and his Ph.D. from the University of Alabama.
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William H. Ross
William H. Ross has taught labor relations, collective bargaining, and human resource management courses for 30 years. He teaches at the University of Wisconsin – La Crosse, where he also serves as Chairperson of the Department of Management. He does research on third-party dispute resolution procedures, including mediation and arbitration, as well as the implications of technological innovations for human resource management. His research has been published in Academy of Management Review, Journal of Applied Psychology, Labor Law Journal, and Negotiation Journal. Dr. Ross is on the editorial board of The International Journal of Conflict Management and Negotiation and Conflict Management Research. He is a member of the Academy of Management, the Society for Industrial-Organizational Psychology and other professional organizations. Dr. Ross received his B.A. from Auburn University and his M.A. and Ph.D. in Industrial-Organizational Psychology, with a minor in Labor and Industrial Relations, from the University of Illinois.
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Roger S. Wolters
Roger S. Wolters is professor emeritus in the Department of Management at Auburn University, where his primary interests included labor law, collective bargaining, and dispute resolution. Coauthor of Labor Relations: An Experiential and Case Approach with William H. Holley, Jr., his research was published in Labor Law Journal, Arbitration Journal, Employee Responsibilities and Rights Journal, Journal of Construction Engineering and Management, Industrial Relations, and other journals. Dr. Wolters has consulted to private and public organizations, and served as an Administrative Hearing Officer for grievances with the City of Auburn, Alabama. He earned his B.B.A. and M.A. from the University of North Florida, and his Ph.D. in Labor and Industrial Relations from the University of Illinois.
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Enlightening Scenarios: Put a human face on abstract concepts with these chapter-opening scenarios, which detail real-world experiences in labor relations.
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Updated Statistics and Discussions: Thoroughly documenting the changes in unions throughout the U.S., this edition explores issues such as the public's evolving perceptions, modern union statistics, mergers and attrition, and unions operating like corporations.
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Recent NLRB policies and Emerging Trends: This edition explores new NLRB policies for the use of social media, reduction in the time involved in union certification elections, and deferral to arbitration. Updates present the most topical issues in labor relations, including labor law reform, the global economy, technological advances, and the recession's effects on unions, as well as key updates to current U.S. legislation.
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Student Involvement with End-of-Chapter Cases and Exercises: All-new, in-text examples and cases address unauthorized aliens, relationship management, employing union members in non-union work environments, card check recognition agreements, and a firm's change in ownership, among other important topics. Web-based exercises add even more value for students by guiding them to current information, research, and discussion points.
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Enlightening Scenarios: Put a human face on abstract concepts with these chapter-opening scenarios, which share real-world experiences in labor relations.
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Accessible Online Tool: Challenge yourself to put theory into practice with the all-new simulation tool, which walks you through every step of the contract negotiation process.
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Updated Statistics and Discussions and Emerging Trends: Thoroughly documenting the changes in unions throughout the U.S., the 11th Edition explores the public's evolving perceptions; modern union statistics; mergers and attrition; unions operating like corporations; and more. Updates present the most topical issues in labor relations today, including labor law reform, the global economy, technological advances, and the recent recession's effects on unions, as well as key updates to current U.S. legislation.
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Social Media: This edition introduces how social media has been used in union certification campaigns and ways employees may be disciplined by the use of social media during work hours.
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End-of-Chapter Cases and Exercises: In-text examples and cases address unauthorized aliens, relationship management, employing union members in non-union work environments, card check recognition agreements, mileage reimbursement, and a firm's change in ownership, among other important topics. Web-based exercises add even more value by quickly directing you to the most current information, research, and discussion points!
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Assimilating Cases and Features: "Labor Relations in Action" boxed features and short, end-of-chapter cases give your students practice applying theories and concepts from the readings using concrete examples.
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Modern, Web-Based Activities: "Exploring the Web" assignments encourage students to learn more about current labor relations through specific websites.
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Skill-Building Exercises: Your students will work alone or in teams with "Classroom Exercises" throughout the text, which promote practical career skills, such as research, negotiation, analysis, verbal communication, and written communication.
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Unique Public Sector Content: Unlike any competing text an entire chapter is devoted to Labor Relations in the Public Sector -- an increasingly prominent aspect of labor relations.
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Thought-Provoking Ethics: Demonstrate how to apply ethical standards to business situations with the stimulating ethical issues integrated throughout the text.
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Assimilating Cases and Features: "Labor Relations in Action" boxed features and short, end-of-chapter cases give you ample practice applying theories and concepts from the readings with concrete examples.
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Modern Web-Based Activities: Stay engaged in the course materials with "Exploring the Web" assignments that investigate websites with a goal of understanding more about labor relations today.
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Skill-Building Exercises: Work alone or in teams with "Classroom Exercises" throughout the text, which promote the practical skills required in labor relations careers -- including research, negotiation, analysis, verbal communication, written communication, and more!
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Thought-Provoking Ethics: Practice applying your own ethical standards to business situations with the eye-opening ethical issues presented in many of the readings.
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Unique Public Sector Content: Unlike any competing text, an entire chapter is devoted to Labor Relations in the Public Sector -- an increasingly prominent and important aspect of labor relations -- and addresses attempts by state legislative bodies to reduce the effectiveness of unions.
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