Quality & Performance Excellence,
8th Edition

James Evans

ISBN-13: 9781305662223 | ISBN-10: 1305662229

Copyright 2017

| Published 2016

| 496 pages

List Price USD $194.95


Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence. Packed with relevant, real-world examples, the text thoroughly illustrates how these principles and methods have been put into effect in a variety of organizations. It also highlights the relationship between basic principles and the popular theories and models studied in management courses. The eighth edition reflects the 2015-16 Baldrige criteria and includes new boxed features, experiential exercises, and up-to-date case studies that give you practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. In addition, chapters now open with a “Performance Excellence Profile” highlighting a recent Baldrige recipient.

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Meet the Authors

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James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management."

  • The eighth edition includes numerous changes to maintain its cutting-edge coverage and signature student-friendly style. Discussions of the Baldrige criteria are updated to conform with the 2015-16 criteria, while many other minor updates are integrated throughout. New boxed examples, discussion questions, experiential exercises, and cases are included as well.
  • Using real-world examples to bring text concepts to life, each chapter begins with a “Performance Excellence Profile” highlighting a recent Baldrige recipient whose practices have particular relevance to the chapter material.
  • Part IV, Leadership and Organizational Change, deals with practices for making performance excellence a part of today’s modern organizations, focusing on leadership and the journey to performance excellence.
  • Unlike most books on quality, QUALITY AND PERFORMANCE EXCELLENCE, 8e is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership.
  • Real-world cases illustrating key ideas and themes covered in the chapters offer students hands-on opportunities to sharpen their critical-thinking skills.
  • Part II, Performance Excellence, Strategy, and Organization Theory, introduces the importance of quality and performance excellence from a strategic perspective, the idea of customer-supplier relationships, and the role of organizational design.
  • Part III, Performance Excellence and Organizational Behavior, discusses the themes of teamwork and empowerment as well as relates quality to the topics of groups and motivation.
  • Extremely flexible, QUALITY AND PERFORMANCE EXCELLENCE, 8e meets the unique needs of you and your students. After chapters 1 and 2, all other chapters can be sequenced in almost any order.
  • Part I, Foundations of Quality and Performance Excellence, presents core principles and begins to explain how they relate to familiar management concepts.

Table of Contents

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1. Introduction to Quality and Performance Excellence.
2. Frameworks for Quality and Performance Excellence.
3. Tools and Techniques for Quality Design and Control.
4. Tools and Techniques for Quality Improvement.
5. Competitive Advantage and Strategic Management for Performance Excellence.
6. Quality in Customer-Supplier Relationships.
7. Designing Organizations for Performance Excellence.
8. Quality Teamwork.
9. Engagement, Empowerment, and Motivation.
10. Leadership for Performance Excellence.
11. Performance Excellence and Organizational Change.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Instructor Website for Evans' Quality & Performance Excellence, 8th

This website provides a variety of resources to help students review for class, including chapter outlines, glossaries, flashcards, and learning objectives.

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Pricing Options

Quality & Performance Excellence

  • ISBN-10: 1305662229
  • ISBN-13: 9781305662223

Price USD$ 194.95

eBook: Quality & Performance Excellence 12Months

  • ISBN-10: 8000010925
  • ISBN-13: 9788000010922

Price USD$ 35.99


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