Administrative Medical Assisting,
8th Edition

UNIT 1: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
UNIT 2: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
UNIT 3: RECORDS MANAGEMENT.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
UNIT 4: WRITTEN COMMUNICATIONS.
11. Written Correspondence.
12. Processing Mail and Electronic Correspondence.
UNIT 5: FINANCIAL ADMINISTRATION.
13. The Revenue Cycle: Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Procedure Coding.
17. Diagnostic Coding.
18. Health Insurance Systems and Claim Submission.
UNIT 6: MANAGING THE OFFICE.
19. Office Managerial Responsibilities.
20. Financial Management of the Medical Practice.

• Linda L. French

  Linda L. French, CMA-C (AAMA), NCICS, CPC is a Certified Medical Assistant-Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and Certified Professional Coder (AAPC). Prior to teaching, she worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. In addition to consulting to physicians and providing customized employee training, Ms. French has spent more than a decade teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend.

• NEW Electronic Health Records: Fresh content on electronic health records introduces readers to the newest EHR applications and features, including the total practice management system, automated reminder systems, computerized and internet appointments, computerized provider order entry, electronic documents, electronic filing systems, electronic messaging systems, ordering tests and test results electronically, electronic tickler files, health care sharing databases, HIPAA backup guidelines, and electronic security.

• Updated Health Care Reform: Extensive new coverage of the federal Patient Protection and Affordable Care Act reveals its impact on medical assisting and discusses the latest developments in state insurance exchanges, Consumer-Directed Health Plans, HITECH, integrated care networks, EHR “meaningful use” incentive programs, Internet and telemedicine physician visits, and much more.

• Realigned Chapters: Reorganized for more logical presentation, Chapter 2 (The Health Care Environment: Past, Present, and Future) now includes all managed care content, while Chapter 13 (The Revenue Cycle: Fees, Credit, and Collection) contains fee schedule information.

• Better Bookkeeping: Chapter 15 now includes all posting procedures, along with electronic bookkeeping components, posting Explanation of Benefits, and two new examples for contract adjustments.

• Distinct Coding Chapters: Now with divided content for laser focus, Chapter 16 (Procedural Coding) offers the latest standards and in-depth instructions for coding with 2017 CPT and HCPCS Level II, while Chapter 17 (Diagnostic Coding) targets 2017 coding guidelines with expanded examples for ICD-10-CM.

• Helpful Visuals: Chapter 18 gives readers a look at today’s new health insurance cards, the new CMS-1500 Health Insurance Claim form, the insurance claim lifecycle, and a table of the types of health insurance coverage in the United States.

• Inclusive Claims Resource: Three full chapters plus an appendix deliver clear, reader-friendly CMS-1500 claim form instructions, and offer readers a complete go-to resource for the basics of procedure and diagnostic coding, insurance plans and programs, and claim submission.

• Mapped Competencies: An easy-to-read table in both the textbook and Instructor Resources ties CAAHEP and ABHES competencies to their locations in the chapter content, and includes figures, procedures, and job skills for each competency. The back-of-the-book index also lists key reference terms used by these agencies, as well as terms included in the CMA, RMA, and CMAS exam outlines, to make locating and applying this material to your course easy.

• Skill Building Procedures: Designed to correlate with ABHES and CAAHEP competency standards, more than 100 step-by-step procedures that support more than 150 essential job skills help readers develop their abilities while preparing for certification tests.

• Quick-Reference Icons: Found throughout the text, special icons call out important content in customer service applications, electronic health records, health care reform regulations, patient education, legal compliance issues, and even “stop and think” scenarios that help readers apply content to real-world applications.

• Certification Success: Chapters list relevant CMA (AAMA), RMA (AMT), and CMAS (AMT) competencies, while sample review questions mirror the types featured on certification exams—giving students a healthy chance for success with professional certifications.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Cengage’s Medical Assisting: Comprehensive Clinical and Administrative Skills, 2 terms (Instant Access)
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Cengage Testing, powered by Cognero® for French's Administrative Medical Assisting
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Cengage Testing, powered by Cognero® for French's Administrative Medical Assisting, Instant Access
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Cengage’s Medical Assisting: Administrative Skills, 2 terms (Instant Access)
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Virtual Adminstrative Medical Assisting, 4-terms (24 months) Printed Access Card
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