AE Basic Marketing Research: Customer Insights and Managerial Action,
9th Edition

Tom J. Brown, Tracy A. Suter, Gilbert A. Churchill

ISBN-13: 9789814878043 | ISBN-10: 9814878049

Copyright 2020

| Published 2019

| 368 pages

List Price USD $.00


BASIC MARKETING RESEARCH, 9E balances a reader-friendly, accessible approach with an ideal level of coverage. The authors introduce two dominant approaches to gathering marketing information: marketing analytics on data that exist within the firm and customer insights gathered for a specific purpose. The book merges these approaches in an ongoing example in the analysis section. Students review and work with data from multiple sources, including consumer communication and consumer behavior observed via technology. An overview details how organizations obtain and use data today. Students learn how interactions in the research process give managers and researchers confidence in the result. Readers review the information-gathering function from the perspectives of researchers who gather information and marketing managers who use it.

Read More

Meet the Authors

Show More Show Less

Tom J. Brown is Head, School of Marketing and International Business, and Noble Foundation Chair in Marketing Strategy in the Spears School of Business at Oklahoma State University. He received his Ph.D. from the University of Wisconsin-Madison. Dr. Brown teaches marketing research and has supervised hundreds of student research projects for industry clients ranging from not-for-profit service organizations to Fortune 500 companies. Dr. Brown is a past recipient of the Sheth Foundation Best Paper Award in the Journal of the Academy of Marketing Science. In addition, he received a Richard D. Irwin Foundation Doctoral Dissertation Fellowship while at the University of Wisconsin, the Kenneth D. and Leitner Greiner Teaching Award, and the Regents Distinguished Research Award, both at Oklahoma State University. Dr. Brown was also recognized as an International Research Fellow at the University of Oxford for his work on corporate reputation. Dr. Brown's articles have appeared in the Journal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Journal of Applied Psychology, Journal of Service Research, Journal of the Academy of Marketing Science, Journal of Retailing and Journal of Business Ethics, among others. He serves on the editorial review board for the Journal of the Academy of Marketing Science and is an associate editor with the Journal of Service Research. His current research interests focus on organizational frontline research (e.g., customer orientation and influences on frontline employees). He is co-founder of the Corporate Associations/Identity Research Group and the Organizational Frontlines Research Symposia series. He is active in the American Marketing Association, having co-chaired multiple international conferences and the AMA/Sheth Doctoral Consortium, and served as president of the AMA Academic Council.

Tracy A. Suter is Department Chair, Department of Marketing and Management, at the University of Central Arkansas. He received his Ph.D. from the University of Arkansas. He served as a faculty member in the Department of Marketing and School of Entrepreneurship at Oklahoma State University, among other institutions. Dr. Suter teaches a wide range of courses emphasizing marketing research and business-focused creativity and innovation. Each semester, undergraduate marketing research students complete real-world research projects for area for-profit and not-for-profit firms under his guidance. Completed service-learning projects now number in the hundreds. Dr. Suter's research interests include public policy, the use of innovative technologies in marketing and entrepreneurship and consumer-to-consumer communities. He has published in journals such as the Journal of Business Research, Journal of Public Policy & Marketing and Journal of Retailing, among many others. He also served on several academic journal editorial review boards and is a frequent reviewer for other journals and conferences. Dr. Suter has held endowed chairs in honor of David and Leslie Lawson and Daniel White Jordan during his time in Oklahoma. He has received numerous awards for both research and teaching activities, including the University of Arkansas Award for Excellence in Teaching, the Sherwin-Williams Distinguished Teaching Competition Award given by the Society for Marketing Advances and the Kenneth D. and Leitner Greiner Outstanding Teaching, Regents Distinguished Teaching, and President's Outstanding Faculty Awards, all at Oklahoma State University. Dr. Suter is frequently asked to speak to doctoral students and other academic groups about teaching excellence.

A recognized leader in the field of marketing research, Gilbert A. Churchill, Jr., joined the University of Wisconsin faculty after receiving his D.B.A. from Indiana University in 1966. Dr. Churchill was named Distinguished Marketing Educator by the American Marketing Association in 1986, the second individual so honored. This lifetime achievement award recognizes and honors a living marketing educator for distinguished service and outstanding contributions in the field of marketing education. Dr. Churchill was also awarded the Academy of Marketing Science's lifetime achievement award in 1993 for his significant scholarly contributions. In 1996, he received a Paul D. Converse Award, which is given to the most influential marketing scholars, as judged by a national jury drawn from universities, businesses, and government. Also in 1996, the Marketing Research Group of the American Marketing Association established the Gilbert A. Churchill, Jr. Lifetime Achievement Award, which is awarded each year to an individual who has made significant contributions to marketing research. Dr. Churchill is a past recipient of the yearly William O'Dell Award for an outstanding article in the Journal of Marketing Research and has been a finalist for the award five additional times. He is a co-author of the most and third-most influential articles of the past century in sales management, as judged by a panel of experts in the field. His articles have appeared in such publications as the Journal of Marketing Research; Journal of Marketing; Journal of Consumer Research; Journal of Retailing; Journal of Business Research; Decision Sciences; Technometrics; and Organizational Behavior and Human Performance.

  • A TANGIBLE, APPLIED EXAMPLE OFFERS STUDENTS AN EXCELLENT MODEL FOR COMPLETING THEIR WORK. Students often ask for a high-quality example of a student project from a past semester. Reviewing a strong, peer-produced model can help students produce top-notch work themselves. This edition highlights data collection instruments from multiple data sources, oral presentation slides, and a written research report as a tangible example of a quality research project. This eliminates guesswork when students work with firms in the community to complete their own marketing research.
  • COVERAGE EXAMINES THE "WHAT" AND "WHY" BEHIND "BIG DATA" AND BEHAVIORAL ANALYTICS. Both "big data" and behavioral analytics are critical in marketing and business as they consider consumers purchases and related behaviors, but sometimes researchers also need to know why consumers participated in a particular behavior. In this case "big data" may not be the best tool. This book considers the value of "what" and "why" questions when working with existing data and collecting primary data. Both types of considerations are examined together for a complete picture of data from multiple sources.
  • THE MANAGER’S FOCUS DISCUSSIONS HIGHLIGHT ONE OF THE KEY DISTINCTIONS OF THIS BOOK. The authors emphasize managerial usefulness and understanding, rather than technical depth, when discussing "big data" integration and analysis, sampling, and sophisticated statistical analysis. This level is ideal for introducing the basics of exploratory research, "big data" analytics, behavioral customer insights, primary data collection, and statistical analysis. Content focuses on the uses of marketing research, key decisions, when and why to apply certain analysis techniques, and how to interpret results.
  • BOOK PRESENTS ETHICS AS A FOUNDATIONAL DISCUSSION. Because "bad" research can violate participant trust, the authors show how sugging (using research as a sales tactic) harbors mistrust between participants and the researcher. They also demonstrate how advocacy research, or advocating for a particular position or point-of-view at the expense of seeking honest insights, is beyond what research should accomplish. The authors discuss these topics and ethical reasoning early and frequently, emphasizing that the purpose of marketing research is research, not sales or promotion.
  • MANAGER’S FOCUS SHORT FEATURES PROVIDE INSIGHTS INTO HOW THE CHAPTER'S INFORMATION IS RELEVANT TO TODAY'S MARKETING MANAGERS. These features emphasize the role of marketing managers in the research process and offer guidelines for achieving the most usable results. These Manager’s Focus entries are inspired and written by Jon Austin, marketing research professor at Cedarville University who has a strong background working with industry clients.
  • RESEARCH WINDOWS PROVIDE A VIEW OF WHAT IS HAPPENING IN TODAY'S WORLD OF MARKETING RESEARCH. These features describe what is happening in specific companies and offer how-to tips. They prompt interest in the chapter topic and provide further depth. Examples include marketing research jobs and compensation, how online focus groups and webcam interviews explore decision making, Target's "big data", how Key Ingredient used A/B tests to design an effective web site, and "driving" golfer insights at PING.

Table of Contents

Show More Show Less
1. The Role of Marketing Research.
2. The Research Process and Ethical Concerns.
3. Problem Formulation.
4. Exploratory Research.
Part II: Working with Existing Information to Solve Problems.
5. Decision Support Systems: Introduction.
6. Decision Support Systems: Working with "Big Data".
7. Using External Secondary Data.
8. Conducting Causal Research.
9. Collecting Descriptive Primary Data.
10. Collecting Data by Observation.
11. Collecting Data by Communication.
12. Asking Good Questions.
13. Designing the Data Collection Form for Communication Data.
14. Developing the Sampling Plan.
15. Data Collection: Types of Error and Response Rate Calculation.
16. Data Preparation for Analysis.
17. Analysis and Interpretation: Individual Variables Independently.
18. Analysis and Interpretation: Multiple Variables Simultaneously.
19. The Oral Research Presentation.
20. The Written Research Report.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Compare Buying Options

Show More Show Less

Pricing Options

AE Basic Marketing Research: Customer Insights and Managerial Action

  • ISBN-10: 9814878049
  • ISBN-13: 9789814878043

Price USD$ 249.95


*Purchase not available for this country