Hotels, meeting and exhibition venues, travel and eco-tourism, food and beverage services all fall under the broad hospitality industry. Asia has seen significant growth in its hospitality industry over the past decade. Many hospitality groups are rapidly expanding into the Asian hospitality market, focusing their efforts particularly in China, India, Indonesia, and Hong Kong. The first edition of Welcome to Hospitality: An Asian Perspective provides a broad overview of the Asian hospitality sector, including lodging, food and beverage services, global gaming, meetings, events and exhibitions, escapist tourism, and the future of the hospitality and tourism industry. Special attention is also given to Asia’s unique culture and economic changes which have influenced hospitality. Additionally, new material surrounding robotics, artificial intelligence, innovation, digital transformation, and the advancement of technology are included. Leadership profiles of Asia’s most successful hospitality leaders and “graduate glimpses” will also highlight the successful career paths afforded to students in the broad and diverse sectors within hospitality.
PART 1 THE SPIRIT OF HOSPITALITY
Chapter 1 Welcome to the Hospitality Industry
Chapter 2 Dynamics of the Hospitality Industry
Chapter 3 Hospitality in Asia
PART 2 LODGING
Chapter 4 Hotel Development in the Asian Region and Beyond
Chapter 5 Hotel Management and Operations
Chapter 6 Innovations in Hospitality
PART 3 FOODSERVICE
Chapter 7 Hospitality and the Foodservice Industry
Chapter 8 Introduction to Culinary Arts, Pop-up Restaurant
Concepts, and Mobile Eating
Chapter 9 Beverage Management
PART 4 SPECIALIZED SEGMENTS OF THE HOSPITALITY
INDUSTRY
Chapter 10 The MICE Industry
Chapter 11 Global Gaming and Casino Operations
Chapter 12 The Shared Economy and Entrepreneurship
Chapter 13 Escapist Tourism
PART 5 THE FUTURE
Chapter 14 The Future of Hospitality
Chapter 15 Career Building for Success
Chapter 16 (Web) Special Topics - Hospitality and the Covid-19
Pandemic
Appendices
Glossary
Index
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Kaye (Kye-Sung) Chon
Kaye (Kye-Sung) Chon, Ph.D., is a former Professor and Director of the Tourism Industry Institute at Conrad N. Hilton College at the University of Houston in Houston, Texas. Currently, Dr. Chon is the Chair Professor and Director of Hotel and Tourism Management at the Hong Kong Polytechnic University. He has published over two hundred articles on hospitality industry issues. Dr. Chon is the executive editor of the Journal of Hospitality and Tourism Research as well as editor-in-chief of the Journal of Travel and Tourism Marketing and the Asia Pacific Journal of Tourism Research. In 1993, Dr. Chon received the prestigious John Wiley & Sons Award from the Council on Hotel, Restaurant and Institutional Education for his lifetime achievement in scholarship and research.
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Thomas A. Maier
Thomas A. Maier, Ph.D, is an International Professor of Service Leadership and Innovation at the Rochester Institute of Technology in Dubai. He is also the president of TAM – Global Services Inc. He has acquired a wide range of hospitality, development, and practical business experience over the past twenty-five years working for the Starwood and Red Lion Hotel brands. Most recently, he served as vice president of hotel operations for the Red Lion Hotel Corporation from 2001 until 2008, having held various management positions within that corporation since 1992. Dr. Maier was recently named the recipient of the RIT-2008 Paul Kazmierski Memorial Award from the School of Hospitality and Service Management for his achievements in and commitment to the field of human resource development.
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Topics covered include hotels, meeting and exhibition venues, travel and eco-tourism, food and beverage services, and other related areas under hospitality.
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The broad coverage includes lodging, food and beverage services, global gaming, meetings, events and exhibitions, escapist tourism, and the future of the hospitality and tourism industry with emphasis on Asia’s unique culture and economic changes which have influenced hospitality.
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Special attention is given to topics on robotics, artificial intelligence, innovation, digital transformation, and the advancement of technology and their impact on hospitality
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Leadership is discussed using profiles of Asia’s most successful hospitality leaders, along with “graduate glimpses” into successful career paths afforded to students in the broad and diverse sectors within hospitality.
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A special web chapter has been added to discuss and address the huge impact the Covid-19 pandemic had and still has on the industry, and what the industry had had to do to overcome this crisis and the key changes to tackle the post-pandemic new norm.
Cengage eBook: Welcome to Hospitality, An Asian Perspective 12 Months
9788000041995