CompTIA A+ Core 1 Exam,
10th Edition

Jean Andrews, Joy Shelton, Jill West

ISBN-13: 9780357108376
Copyright 2020 | Published
608 pages | List Price: USD $187.95

Master the details of IT technical support as best-selling authors Andrews, West and Dark explain how to work effectively with users as well as how to install, maintain and troubleshoot computer hardware and networks in the leading COMPTIA A+ CORE 1 EXAM: GUIDE TO COMPUTING INFRASTRUCTURE, 10E. This step-by-step, highly visual approach uses CompTIA A+ Exam objectives as a framework to prepare you for the 220-1001 certification exam. Each chapter covers core and advanced topics while emphasizing practical applications of the most current technology, techniques and industry standards in IT today. You learn by doing with this edition's expanded coverage of the latest hardware, security, mobile device support, cloud computing and virtualization. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test prep and interactive activities to prepare you for a role as a professional IT support technician


1. Taking a Computer Apart and Putting It Back Together.
2. All About Motherboards.
3. Supporting Processors and Upgrading Memory.
4. Supporting the Power System and Troubleshooting Computers.
5. Supporting Hard Drives and Other Storage Devices.
6. Supporting I/O Devices.
7. Setting Up a Local Network.
8. Network Infrastructure and Troubleshooting.
9. Supporting Mobile Devices.
10. Virtualization, Cloud Computing, and Printers.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Startup Processes.
Appendix C: CompTIA Acronyms.

  • Jean Andrews

    Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

  • Joy Shelton

    Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

  • Jill West

    Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of innovative educational materials. She has taught students of multiple ages -- K through college-level -- and has embraced a variety of content using a flipped classroom approach, distance learning and a hybrid teaching approach. She has also provided highly valued educational counseling. Ms. West has been instrumental in designing and authoring critical-thinking simulations for several of Cengage’s computer courses. She regularly presents at regional and national conferences and international webinars, frequently offering CompTIA certifications for students and train-the-trainer sessions for instructors. She’s also a member of the 2019 inaugural cohort of Faculty Ambassadors for A.W.S. Educate. Ms. West and her husband, Mike, live in northwest Georgia with three children at home and one in college.

  • REALISTIC NEW HARDWARE SIMULATIONS IN MINDTAP PROVIDE INVALUABLE VIRTUAL LEARNING EXPERIENCES. Engaging, memorable photographs saturate each simulation in this edition to clarify concepts and surround learners with a more authentic virtual learning environment that encourages learning by doing.

  • STRENGTHENED, IN-DEPTH QUESTIONS AND PRESENTATION PREPARE STUDENTS FOR TODAY'S A+ EXAM. Extensive, more powerful scenario-based questions and more meaningful contexts provide learners with additional, detailed preparation opportunities for today's A+ exam.

  • SPECIAL ICONS AND SPECIFIC FEATURES HIGHLIGHT CONTENT FOR THE COMPTIA A+ 220-1001 EXAM. These unique icons and features throughout this edition make it easy for students to identify content covered on the CompTIA A+ 220-1001 certification exam. Students are able to focus their study efforts effectively when reviewing for this exam.

  • LEARNING TOOLS AND SPECIAL FEATURES HELP STUDENTS MASTER KEY MATERIAL. This edition offers a wealth of visually rich learning resources and features to reinforce the authors' best-selling learn-by-doing approach. This edition's impressive learning tools range from proven Applying Concepts, Key Terms and Thinking Critically to Hands-On Projects and Real Problems, Real Solutions features.

  • UNIQUE A+ TABLE OF CONTENTS OFFERS QUICK REFERENCE TO KEY EXAM TOPICS. With this edition's Table of Contents, readers can immediately identify Core 1 topics that are relevant to the CompTIA A+ exam and efficiently locate where those topics are addressed in detail within this edition.

  • EXTENSIVE SUPPLEMENTAL RESOURCES FURTHER ENHANCE TEACHING AND LEARNING. This edition offers a wealth of innovative instructional and course management tools as well as interactive activities and study guides. Online labs, MindTap online resources and other digital materials provide additional opportunities for reinforcement and enrichment.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

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