CompTIA A+ Core 2 Exam,
10th Edition

Jean Andrews, Joy Shelton, Jill West

ISBN-13: 9780357108505
Copyright 2020 | Published
688 pages | List Price: USD $187.95

Introduce IT technical support as best-selling authors and educators Andrews, West and Dark explain how to work with users as well as install, maintain, secure and troubleshoot software in COMPTIA A+ CORE 2 EXAM: GUIDE TO OPERATING SYSTEMS AND SECURITY, 10E. This step-by-step, highly visual approach uses CompTIA A+ Exam objectives as a framework to prepare students for the 220-1002 certification exam. Extensive updates reflect the most current technology, techniques and industry standards in IT support. Each chapter covers core and advanced topics with an emphasis on practical application and learning by doing. Additional coverage explores the latest developments in security, Active Directory, operational procedures, the basics of scripting, mobile operating systems, virtualization, remote support and Windows 10. In addition, Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide certification test prep and interactive activities to prepare future IT support technicians.


1. Windows Versions and Customer Service.
2. Installing Windows.
3. Setting Up a Local Network.
4. Maintaining Windows.
5. Troubleshooting Windows After Startup.
6. Troubleshooting Windows Startup.
7. Securing and Sharing Windows Resources.
8. Security Strategies and Documentation.
9. Supporting Mobile Devices.
10. macOS, Linux, and Scripting.
Appendix A. Safety Procedures and Environmental Concerns.
Appendix B. Entry Points for Startup Processes.
Appendix C. CompTIA Acronyms.

  • Jean Andrews

    Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

  • Joy Shelton

    Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

  • Jill West

    Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of innovative educational materials. She has taught students of multiple ages -- K through college-level -- and has embraced a variety of content using a flipped classroom approach, distance learning and a hybrid teaching approach. She has also provided highly valued educational counseling. Ms. West has been instrumental in designing and authoring critical-thinking simulations for several of Cengage’s computer courses. She regularly presents at regional and national conferences and international webinars, frequently offering CompTIA certifications for students and train-the-trainer sessions for instructors. She’s also a member of the 2019 inaugural cohort of Faculty Ambassadors for A.W.S. Educate. Ms. West and her husband, Mike, live in northwest Georgia with three children at home and one in college.

  • STRENGTHENED, IN-DEPTH SCENARIO QUESTIONS AND ENGAGING PRESENTATION PREPARE STUDENTS FOR TODAY'S A+ 220-1002 EXAM. Extensive and stronger scenario-based questions and more meaningful context provide learners with additional, detailed preparation opportunities for today's A+ 220-1002 certification exam.

  • EXTENSIVE SUPPLEMENTAL RESOURCES FURTHER ENHANCE TEACHING AND LEARNING. This edition offers a wealth of innovative instructional and course management tools as well as interactive activities and study guides. Online labs, MindTap online resources and other digital materials provide additional opportunities for reinforcement and enrichment.

  • SPECIAL ICONS AND SPECIFIC FEATURES HIGHLIGHT CONTENT FOR THE COMPTIA A+ 220-1002 EXAM. These unique icons and features throughout this edition make it easy for students to identify content covered on the CompTIA A+ 220-1002 certification exam. Students are able to focus their study efforts effectively when reviewing for this exam.

  • LEARNING TOOLS AND SPECIAL FEATURES HELP STUDENTS MASTER KEY MATERIAL. This edition offers a wealth of visually rich learning resources and features to reinforce the authors' best-selling learn-by-doing approach. This edition's impressive learning tools range from proven Applying Concepts, Key Terms and Thinking Critically to Hands-On Projects and Real Problems, Real Solutions features.

  • UNIQUE A+ TABLE OF CONTENTS OFFERS QUICK REFERENCE TO KEY EXAM TOPICS. With this edition's Table of Contents, readers can immediately identify Core 2 topics that are relevant to the CompTIA A+ 220-1002 exam and quickly locate where those topics are addressed in detail within this edition.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Cengage Testing, powered by Cognero® for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support

Cengage Testing, powered by Cognero® for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support, Instant Access

Instructor's Companion Website for Andrews/Dark/West's CompTIA A+ Guide to IT Technical Support

Cengage Testing, powered by Cognero® for Andrews/Dark/West's CompTIA A+ Core 2 Exam: Guide to Operating Systems and Security

Cengage Testing, powered by Cognero® for Andrews/Dark/West's CompTIA A+ Core 2 Exam: Guide to Operating Systems and Security, Instant Access