Operations and Supply Chain Management,
3rd Edition

PART 1: BASIC CONCEPTS OF OM AND VALUE CHAINS.
1. Operations Management and Value Chains.
2. Analytics and Performance Measurement in Operations and Value Chains.
3. Operations Strategy.
4. Technology and Operations Management.
PART 2: DESIGNING OPERATIONS AND SUPPLY CHAINS
5. Goods and Service Design.
6. Supply Chain Design.
7. Process Selection, Design, and Improvement.
8. Facility and Work Design.
PART 3: MANAGING OPERATIONS AND SUPPLY CHAINS.
9. Forecasting and Demand Planning.
10. Capacity Management.
11. Process Analysis and Resource Utilization.
12. Managing Inventories in Supply Chains.
13. Supply Chain Management and Logistics.
14. Resource Management.
15. Operations Scheduling and Sequencing.
16. Quality Management.
17. Quality Control & SPC.
18. Lean Operating Systems.
19. Project Management.
20. Building Resilience and Continuity in Operations and Supply Chains
Supplement A: Probability and Statistics.
Supplement B: Decision Analysis.
Supplement C: Break-Even Analysis.
Supplement D: Linear Optimization.
Supplement E: The Transportation and Assignment Problems.
Supplement F: Queuing Models.
Supplement G: Simulation.
Appendix A: Areas for the Cumulative Standard Normal Distribution.
Appendix B: Factors for Control Charts.
Appendix C: Integrative Case: Diamond Global Supply Chain – Hudson Jewelers
Endnotes.
Glossary.
Index.

• David A. Collier

  David A. Collier was the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University. Dr. Collier earned his B.S. in Mechanical Engineering and M.B.A. from the University of Kentucky and his Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier previously taught at the Fuqua School of Business at Duke University, the Colgate Darden Graduate School of Business at the University of Virginia, the Fisher College of Business at The Ohio State University and at the University of Warwick in England. Dr. Collier is the recipient of five awards for outstanding journal articles and has written and published eight invited book chapters. Seven of Dr. Collier's cases have been reprinted in major marketing and operations management textbooks and several of his articles have been reprinted in the Harvard Business Review 10 Must Reads series. He has more than 80 refereed publications and has published in journals such as Management Sciences, Decision Sciences, Journal of Operations Management, Production & Operations Management, International Journal of Operations and Production Management, Business Horizons, Journal of Service Science and International Journal of Service Industry Management. Dr. Collier's work has more than 10,000 reads and 4,000 citations, according to Research Gate. Dr. Collier was also selected to the 1991 and 1992 Board of Examiners for Malcolm Baldrige National Quality Award. In addition, Dr. Collier is the author of six books on service, quality and operations management, including SERVICE MANAGEMENT: THE AUTOMATION OF SERVICES, SERVICE MANAGEMENT: OPERATING DECISIONS; THE SERVICE/QUALITY SOLUTION: USING SERVICE MANAGEMENT TO GAIN COMPETITIVE ADVANTAGE; OPERATIONS MANAGEMENT: GOODS, SERVICES AND VALUE CHAINS; OPERATIONS AND SUPPLY CHAIN MANAGEMENT; and OM6.

• James R. Evans

  James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management."

• UPDATES HIGHLIGHT THE MOST RECENT CHANGES IN OPERATIONS AND SUPPLY CHAIN MANAGEMENT TODAY. This edition offers an improved logical flow with strengthened discussions of supply chains that reflect recent pandemic and global supply chain challenges. Revisions introduce new concepts that have become increasingly important in operations and supply chain management in today’s business environment. In addition, many of this edition's opening chapter scenarios are new and focus on current developments.

• NEW MATERIAL INTRODUCES SEVERAL NEW CONCEPTS AND TOOLS. New discussions in this edition now introduce the 4th Industrial Revolution (Industry 4.0 and Service 4.0), last mile delivery, today's changing work environments and their implications in OM, SIPOC diagrams and new measures of agility and resilience. Additional examples and new Excel techniques also show how to implement simple linear and multiple linear regression. A new section on decision trees also appears in the Decision Analysis supplement.

• TWENTY-TWO NEW CASE STUDIES HIGHLIGHT NEW DEVELOPMENTS IN THE FIELD. These additional cases bring this edition's total to 60 case studies. All of these carefully designed cases highlight current situations and offer practical opportunities for students to study and apply what they've learned in today's business settings.

• REVISED ONGOING CASE APPEARS IN ALL CHAPTERS FOR STUDENTS TO APPLY SKILLS. This edition's updated Integrative Case: Diamond Global Supply Chain - Hudson Jewelers is highlighted in every chapter. This consistent case gives students the opportunity to see how the principles they're learning benefit all parts of a business entity.

• ADDITIONAL NEW CHAPTER (CH. 20) EXPANDS COVERAGE OF SUPPLY CHAIN MANAGEMENT. This third chapter on supply chain management, "Building Resilience and Continuity in Operations and Supply Chains," focuses on challenges that today's operations and supply chains face as a result of the global pandemic and global supply chain pressures. Students study concepts of disruption, business continuity, resilience in operations and supply chains, planning for business continuity and dealing with disasters and emergencies. This chapter examines how key topics in this book can address these issues.

• UPDATED BOXED FEATURES HIGHLIGHT THE LATEST DEVELOPMENTS IN THE FIELD. All of this edition's boxed features now highlight contemporary topics. Additional new boxes emphasize current insights related to key concepts in this edition and clearly illustrate practical applications.

• NEW ICONS DIRECT STUDENTS TO EXCEL TEMPLATES, DATA FILES AND MODEL FILES. These new visuals throughout the text and in the problem and case sections quickly guide student to important corresponding files and templates. In addition, all Excel screen shots offer improved resolution and readability.

• "EXPLORING OPERATIONS" VISUALIZATIONS PROVIDE INTERACTIVE TOOLS TO CLARIFY IMPORTANT CONCEPTS IN OPERATIONS. Available as part of MindTap digital resources, these brief activities check understanding and provide feedback to ensure students have a firm understanding of fundamentals before advancing to more complex topics and problems.

• MICROSOFT® EXCEL ONLINE PROBLEMS PROVIDE REAL EXPERIENCE WORKING WITH SPREADSHEETS TO SOLVE OPERATIONS MANAGEMENT PROBLEMS. Integrated directly within MindTap digital resources, these Excel Online problems offer students real-time feedback on their answers. Students benefit from Office Online's contextual support, system-generated Excel solution files and video tutorials. Excel assignments and student work are saved continuously in the cloud without cumbersome file downloads or uploads. This option saves you time, compared to manually reviewing and grading spreadsheets.

• CONVENIENT ACCESS TO MINDTAP DIGITAL TOOLS SAVES YOU PREPARATION TIME. Now you can reduce preparation time with MindTap’s preloaded, organized course materials. Access everything you need in one place, including interactive multimedia, assignments and quizzes. You can give your students the option to read, listen and study on their phones, so they can learn on their terms.

• EMPOWER YOUR STUDENTS TO REACH THEIR POTENTIAL WITH MINDTAP'S DIGITAL TOOLS. Twelve distinct metrics give you actionable insights into student engagement. Identify topics troubling your entire class and instantly communicate with struggling students. In addition, your students can track their scores to stay motivated toward their goals.

• TAKE CONTROL OF YOUR COURSE WITH YOUR CONTENT. Only MindTap gives you complete control over your course with the flexibility to reorganize chapters, add your own notes and embed a variety of content, including open educational resources (OER). Personalize course content to meet your students’ needs. Students can even read your notes, add their own and highlight key text to aid their progress.

• DEDICATED DIGITAL TEAM SUPPORTS YOUR EFFORTS WHEN YOU NEED THEM. MindTap isn’t just a tool; it is a set of complete resources backed by a personalized team ready to support you. Your support team can help you set up your course and tailor it to your specific objectives, so you’ll be ready to make an impact from day one. This support team is available to you or your students until the final day of the term.

• STUDENTS HAVE THE FLEXIBILITY TO USE A PRINTED OR DIGITAL BOOK. An affordable, loose-leaf version of the textbook in full-color is available in print format as a package with MindTap. Students can also purchase the printed version directly from within MindTap.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

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