Business Communication,
9th Edition

Mary Ellen Guffey, Dana Loewy

ISBN-13: 9781305957961
Copyright 2018 | Published
1056 pages | List Price: USD $312.95

Let BUSINESS COMMUNICATION: PROCESS AND PRODUCT, 9E prepare you for success in today’s digital workplace. This leading textbook and vast digital resources help you develop the communication competencies that employers value most, such as superior writing, speaking, presentation, critical thinking, and teamwork skills. Two thoroughly updated employment chapters offer tips to prepare you for a labor market that is more competitive, more mobile, and more dependent on technology than ever before. Authors Mary Ellen Guffey and Dana Loewy have interviewed practitioners as well as researched hundreds of articles and blogs to capture the latest trends, technologies, and practices for the most up-to-date advice on how to ace the job search, résumés, cover letters, interviews, and follow-up activities. Optional grammar reviews in each chapter, including a complete grammar guide in the end-of-book appendix, help you improve critical English language skills.


1. Business Communication in the Digital Age.
2. Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills.
3. Intercultural Communication.
4. Planning Business Messages.
5. Organizing and Writing Business Messages.
6. Revising Business Messages.
7. Electronic Messages and Digital Media.
8. Positive Messages.
9. Negative Messages.
10. Persuasive and Sales Messages.
UNIT IV: Reports, Proposals, and Presentations.
11. Reporting in the Digital Age Workplace.
12. Informal Business Reports.
13. Proposals, Business Plans, and Formal Business Reports.
14. Business Presentations.
15. The Job Search, Résumés, and Cover Letters in the Digital Age.
16. Interviewing and Following Up.
Appendix A: Document Format Guide.
Appendix B: Citation Format Guide.
Appendix C: Correction Symbols and Proofreading Marks.
Appendix D: Grammar and Mechanics Guide.

  • Mary Ellen Guffey

    A dedicated professional, Mary Ellen Guffey has taught business communication and business English topics for more than 40 years. She received a bachelor’s degree, summa cum laude, from Bowling Green State University; a master’s degree from the University of Illinois; and a doctorate in business and economic education from the University of California, Los Angeles (UCLA). She has taught at the University of Illinois, Santa Monica College and Los Angeles Pierce College. Now recognized as the world’s leading business communication textbook author, Dr. Guffey is the founding author of three award-winning textbooks: BUSINESS COMMUNICATION: PROCESS AND PRODUCT, ESSENTIALS OF BUSINESS COMMUNICATION, and BUSINESS ENGLISH. Each rigorously updated book continues to lead its market and, together, these books have helped hundreds of thousands of students around the world develop language skills. Dr. Guffey serves on the review boards of Business and Professional Communication Quarterly and the International Journal of Business Communication, publications of the Association for Business Communication. She participates in national meetings, sponsors business communication awards and is committed to promoting excellence in business communication pedagogy and the development of student writing as well as speaking skills.

  • Dana Loewy

    Dana Loewy taught business communication at California State University, Fullerton for two decades. She enjoyed introducing undergraduates to business writing and honing the skills of graduate students in managerial communication. Concurrently, she taught various German courses and was a regular guest lecturer at Fachhochschule Nürtingen, Germany. In addition to completing numerous brand-name consulting assignments, she is a business etiquette consultant certified by The Protocol School of Washington. She also occasionally advises businesses and nonprofit organizations in the United States and several European Union countries on strategic communication. Dr. Loewy holds a master’s degree from Bonn University, Germany, and earned a her doctorate degree in English from the University of Southern California. Fluent in several languages, among them German and Czech, her two native languages, Dr. Loewy has published various poetry and prose translations, most notably THE EARLY POETRY OF JAROSLAV SEIFERT and ON THE WAVES OF TSF. Before co-authoring books with Dr. Guffey, Dr. Loewy worked as a professional translator for 25 years, during which she produced subtitles for thousands of major feature films and videos. Active in the Association for Business Communication, Dr. Loewy focuses on creating effective teaching and learning materials for undergraduate and graduate business communication students.

  • ENHANCED RESOURCES FURTHER STRENGTHEN THE MINDTAP® PERSONALIZED, FULLY ONLINE DIGITAL LEARNING PLATFORM. This multimedia learning experience guides students through readings, multimedia, and chapter-specific activities that increase learner engagement and improve learning assessments. New clickable activities enable students to engage interactively with graphically illustrated chapter concepts.

  • EXTENSIVE COLLECTION OF "HOW-TO" VIDEOS ASSISTS YOU IN TEACHING COMMUNICATION CONCEPTS. These engaging videos range from presenting expert writing techniques and formatting documents to covering all of the message genres, such as bad-news, claim, adjustment, persuasive, and sales messages. Written and illustrated by the book’s authors, these exclusive videos are especially helpful to distance learners who do not have the benefit of in-class lectures.

  • FRESH ACTIVITIES ARE NEW AND UPDATED TO KEEP LEARNING ACTIVE AND ENGAGING. Unlike other texts that offer primarily discussion questions, this edition provides countless practical activities that enable students to apply and reinforce their learning. All of the Writing Improvement Exercises in this edition are new and between 60 and 100 percent of the end-of-chapter activities are new to this edition.

  • UPDATED ASSIGNMENTS REINFORCE KEY CHAPTER CONCEPTS. Chapter assignments, powered by Aplia within MindTap, ensure students understand key chapter concepts while providing multiple opportunities to work through questions and providing meaningful, written feedback. These assignments support learning by increasing student effort and engagement without requiring more work from you, the instructor.

  • NEW GRAMMAR AND MECHANICS ACTIVITIES REINFORCE PRACTICE WITH VALUABLE FEEDBACK. This online, interactive tool in MindTap ensures students review key fundamental grammar and mechanics skills. Feedback provides direction on how well students are performing in specific areas so they can hone in and practice where they need it most.

  • EMPHASIS ON DIGITAL REVOLUTION PREPARES STUDENTS TO WORK WITH TODAY’S AND TOMORROW’S TECHNOLOGICAL ADVANCEMENTS. This edition emphasizes digital messages within its model documents, activities, and channels to reflect the current digital revolution.

  • TIME-SAVING FEATURES HELP NEW AS WELL AS VETERAN INSTRUCTORS CREATE ENGAGING, EFFECTIVE COURSES WITH MINIMAL EFFORT. To reduce the burden of organizing and administering a complex course, authors Guffey and Loewy provide course outlines, lecture notes, sample syllabus, extensive test banks, chapter review quizzes, grading rubrics, quality solutions written by the authors, exceptional PowerPoint® lecture slides, and numerous auto-graded digital resources that enrich student learning without exhausting you, the instructor.

  • KEY FEATURES MAKE IT EASY TO TEACH AND EASY FOR STUDENTS TO LEARN. Updates throughout the book recognize the pervasive influence of social media and changing communication technologies.

  • WORKABLE ASSIGNMENTS REQUIRE STUDENT ENGAGEMENT. Unlike other textbooks that offer primarily discussion questions, this book provides numerous structured activities that guide students in developing workplace skills. End-of-chapter activities offer practical, realistic opportunities to practice the workplace skills taught in the chapter. Most assignments have a model in the chapter to guide students in applying their skills.

  • DOCUMENTS FOR ANALYSIS IN MANY CHAPTERS REQUIRE HANDS-ON REVISIONS. This kind of editing experience is especially effective for students who have little business experience and cannot provide a context for more challenging assignments. Students learn by revising. This approach enables you to explain message faults as well as model solutions.

  • STRENGTHENED SOCIAL MEDIA COVERAGE PREPARES STUDENTS TO UTILIZE THIS POWERFUL TOOL MOST EFFECTIVELY. Because of the pervasive influence of social media, this edition provides many chapter illustrations and examples that reflect social media and digital applications to connect traditional writing techniques with today’s digital environment.

  • COVERAGE HIGHLIGHTS BEST PRACTICES IN COMMUNICATION AND BUSINESS TODAY. Numerous figures and model documents illustrate the professional uses of the latest digital media at work, including the use of Twitter, instant messages, podcasts, blogs, and wikis. This coverage enables students to understand the differences between professional and social applications. Ample coverage of best practices helps students negotiate the hazards and potential minefields of digital media in the workplace.

  • SELF-CONTAINED REPORT ASSIGNMENTS REQUIRE NO ADDITIONAL RESEARCH. Designed specifically to support instructors who teach research and report-writing skills with limited course time, this edition provides new and updated report projects that require no additional research. These projects enable your students to analyze the information provided, organize it into proper report format, draw conclusions, and make recommendations. You can choose partial solutions for your students, including conclusions and recommendations.

  • RELEVANT END-OF-CHAPTER ASSIGNMENTS EMPHASIZE THE PRACTICAL APPLICATIONS OF SKILLS THAT STUDENTS ARE LEARNING. Most of the chapter assignments are new or updated so that your students have fresh opportunities to apply the skills taught in the chapter.

  • MODEL DOCUMENTS PROVIDE HELPFUL CALLOUTS THAT DETAIL SKILLS AND STRATEGIES. Accurately written and formatted model documents with explanatory callouts enable your students to see, understand and apply strategies highlighted in the text.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

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