“Have you ever wondered what it is like to manage people and organizations in Asia?”, “What are some of the nuances that you should be mindful of when interacting with others at the workplace in Asia?”, and “How should or could you handle diverse views or conflicts to maximize outcomes in an Asian context?”. This eBook, titled Organizational Behavior: An Asian Perspective, Second Edition, offers you answers while guiding you to interact and manage people from an Asian lens. In each chapter of this eBook, you will find numerous real-life examples of companies, events, case studies and stories to help you see the reality of people interactions at work. The content offers both grounded theoretical organizational behavior concepts and their practical applications, answering questions you may have with regard to managing people and organizations in Asia. Based on a textbook by profound authors, Ricky W. Griffin and Jean M. Phillips, this eBook has been adapted by Usa Skulkerewathana, Wu Pei Chuan, Audrey Chia, and Ghee Soon Lim who are experienced educators at the National University of Singapore (NUS) Business School, ranked 1st in Asia by QS World University Rankings 2025.
Preface
Acknowledgments
Part 1 Introduction to Organizational Behavior
Chapter 1 An Overview of Organizational Behavior
Chapter 2 The Changing Environment of Organizations
Part 2 Individual Behaviors and Processes in Organizations
Chapter 3 Individual Differences
Chapter 4 Individual Values, Perceptions, and Reactions
Chapter 5 Motivating Behavior
Chapter 6 Motivating Behavior with Work and Rewards
Part 3 Social and Group Processes in Organizations
Chapter 7 Groups and Teams
Chapter 8 Decision Making and Problem Solving
Chapter 9 Communication
Chapter 10 Managing Conflict and Negotiating
Part 4 Leadership and Influence Processes in Organizations
Chapter 11 Traditional Leadership Approaches
Chapter 12 Contemporary Views of Leadership in Organizations
Chapter 13 Power, Influence, and Politics
Part 5 Organizational Processes and Characteristics
Chapter 14 Organizational Structure and Design
Chapter 15 Organizational Culture
Chapter 16 Organization Change and Change Management
Name Index
Company Index
Subject Index
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Skulkerewathana Usa
Usa Skulkerewathana obtained her Master of Business Administration (MBA) from City University of London, United Kingdom and a Master of Science (MSc) in Management from National University of Singapore (NUS), Singapore. A Senior Lecturer at NUS Business School, Usa teaches management courses for undergraduates. In addition, she leads, develops customized programs and facilitates learning for clients of NUS Office of Executive Education. Customized programs cover contemporary leadership development, executive coaching, leading multi-generations and teams for high performance.
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Pei Chuan Wu
Wu Pei Chuan is an Associate Professor and Deputy Head of the Department of Management & Organisation at NUS Business School. She co-founded the MSc in Human Capital Management and Analytics (HCMA) Program and served as both Deputy Academic Director and Academic Director. She holds a PhD in Human Resource Management from the University of Manchester. Her research focuses on strategic and global human resource management, talent management, organizational behavior, and leadership.
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Wai Yin Audrey Chia
Audrey Chia is Associate Professor at the NUS Business School, with a concurrent joint appointment at the Yong Loo Lin School of Medicine, National University of Singapore (NUS). She is Deputy Chair of the Program Management Committee of the MSc (Environmental Management) Program, the University’s flagship sustainability program. Prof. Chia’s research applies leadership, change and innovation as theoretical foundations to address health, environmental and social challenges.
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Ghee Soon Lim
Ghee Soon Lim is currently Associate Professor at the NUS Business School. He holds a PhD degree in Business Administration from the University of Illinois at Urbana-Champaign, the United States. Professor Lim has extensive experiences in university teaching, evidence-based academic research, business school administration and design, supervision, and execution of consulting and field service/study projects.
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Ricky W. Griffin
Ricky W. Griffin holds the Jeanne & John R. Blocker Chair in Business and is University Distinguished Professor of Management in Mays Business School at Texas A&M University. He has also served as Head of the Department of Management, Executive Associate Dean, and Interim Dean at Mays. Ricky is both a member and Fellow of the Academy of Management and has served as Program Chair and Division Chair of the organization’s Organizational Behavior division.
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Jean M. Phillips
Jean M. Phillips is a Professor of Human Resource Management in the School of Labor and Employment Relations at Penn State University. Jean earned her PhD from Michigan State University in Business Management and Organizational Behavior. Her interests focus on leadership and team effectiveness, recruitment and staffing, and the processes that lead to employee and organizational success.
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Practical and evidence-based considerations critical for effectively managing people are highlighted.
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Personal insights and on-the-ground experiences are drawn to construct a coherent body of people-related recommendations for managers.
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Concepts and theories that have been proven to be useful for guiding managers are carefully selected.