Employers want strong communicators who can think critically, collaborate effectively and use technology wisely. "Essentials of Business Communication," 13th Edition, by Guffey/Loewy helps you sharpen writing, speaking and teamwork skills while learning to use AI tools ethically and efficiently. Learn how to create résumés that pass AI-powered applicant tracking systems, build a standout LinkedIn profile, deliver polished presentations and interview with confidence. Chapter updates include timely topics like ethical AI use, hybrid and remote work, Zoom and Slack etiquette and digital privacy. Hands-on activities like Editing Challenges and Radical Rewrites, plus real-world model documents, help build skills that apply to your coursework and future career success.
Unit I: BUSINESS COMMUNICATION IN THE INFORMATION AGE.
1. Communicating at Work in the Age of AI.
Unit II: THE WRITING PROCESS IN THE DIGITAL ERA.
2. Planning Business Messages.
3. Organizing and Drafting Business Messages.
4. Revising Business Messages.
Unit III: WORKPLACE COMMUNICATION.
5. Short Workplace Messages, Digital Media, and AI.
6. Positive and Neutral Messages.
7. Bad-News Messages.
8. Persuasive and Sales Messages
Unit IV: BUSINESS REPORTS AND PROPOSALS—BEST PRACTICES.
9. Informal Reports.
10. Proposals and Formal Reports.
Unit V: PROFESSIONALISM, TEAMWORK, MEETINGS, AND SPEAKING SKILLS.
11. Professionalism at Work: Business Etiquette, Teamwork, and Meetings.
12. Business Presentations.
Unit VI: EMPLOYMENT COMMUNICATION.
13. The Job Search, Résumés, and Cover Messages in the Age of AI.
14. Interviewing and Following Up.
Appendix A: Document Format Guide.
Appendix B: Citation Formats.
Appendix C: Correction Symbols and Proofreading Marks.
Appendix D: Grammar/Mechanics Handbook With Review Exercises (Including Confusing Words and 160 Frequently Misspelled Words).
Glossary (Available within MindTap).
Endnotes.
Index.
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Mary Ellen Guffey
A dedicated professional, Mary Ellen Guffey has taught business communication and business English topics for over 35 years. She received a bachelor’s degree, summa cum laude, from Bowling Green State University; a master’s degree from the University of Illinois, and a doctorate in business and economic education from the University of California, Los Angeles (UCLA). She has taught at the University of Illinois, Santa Monica College, and Los Angeles Pierce College. Now recognized as the world’s leading business communication author, Dr. Guffey corresponds with instructors around the globe who are using her books.
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Dana Loewy
Dana Loewy taught business communication at California State University, Fullerton for nearly two decades. She enjoyed introducing undergraduates to business writing and honing the skills of graduate students in managerial communication. Concurrently, she also taught various German courses and was a regular guest lecturer at Fachhochschule Nürtingen, Germany. Dr. Loewy has played an increasingly significant role in collaborating with Dr. Guffey on recent editions of Essentials of Business Communication and Business Communication: Process & Product. Dr. Loewy holds a master’s degree from Bonn University, Germany, and earned a PhD in English at the University of Southern California. Fluent in several languages, among them German and Czech, her two native languages, Dr. Loewy has authored critical articles in many areas of interest—literary criticism, translation, business communication, and business ethics.
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Skills-based and AI-ready: Focused on hands-on practice, this text helps students master real-world communication for today’s tech-driven workplace.
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Trusted, up-to-date content: Current research and deep coverage of AI, ethics, tech trends and workplace issues is included, not just surface updates.
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Job-ready skills: Build writing, speaking and soft skills, plus résumé tips to beat applicant filters and thrive in roles AI can’t easily replace.
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MindTap online learning: The text combines eBook, grammar review, feedback-rich assignments, videos and more and is fully integrated and customizable for your LMS.
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Instructor support: The text includes full solutions, discussion prompts, auto-graded MindTap homework and quizzes designed to save time and enrich teaching.
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Focus on Grammar: The text offers Editing Challenges, Radical Rewrites and a full appendix to help students sharpen grammar and mechanics skills.
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Reliable instructor resources: All ancillaries, including test banks and flashcards, are reviewed in-house for quality and accuracy.
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